$300 for labor for less than an
Hour of work is absurd.
They did great work, but I will definitely seek another place to work on my car.
They did great work, but I will definitely seek another place to work on my car.
More
by K4
Verified Customer
Verified Customer
Service Price Transparency
Mar 26, 2026 -
Russ Darrow Honda responded
We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you, and we will reach out. We'd love to get to the bottom of this and turn things around for you.
George Matthews
george.matthews@russdarrow.com
Very Quick service The timely fashion of how quickly an
advisor came to the vehicle and the prompt timing of when the vehicle would be ready
advisor came to the vehicle and the prompt timing of when the vehicle would be ready
More
by raymcmillian
Verified Customer
Verified Customer
Other Employees Tagged:
Aleiah Brown
Mar 15, 2026 -
Russ Darrow Honda responded
Thank you for noting how swiftly our advisor attended to your Honda Odyssey. We’re glad the efficient turnaround met your expectations. Aleiah appreciates your feedback and looks forward to assisting you again.
George Matthews
george.matthews@russdarrow.com
No soft drinks, limited tea/coffee options and only a few
snack options behind counter. Could easily be much better
snack options behind counter. Could easily be much better
More
by SKLEINY24
Verified Customer
Verified Customer
Service Price Transparency
Mar 19, 2026 -
Russ Darrow Honda responded
Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.
George Matthews
george.matthews@russdarrow.com
I was promptly greeted upon my arrival.
I was provided with an overview of the maintenance and given an estimate of cost and how long it would take. I was shown to the waiting area and o
I was provided with an overview of the maintenance and given an estimate of cost and how long it would take. I was shown to the waiting area and offered refreshments. Service was completed with in the estimated time. I was thanked for being a Honda customer
More
by KFBCOBRA
Verified Customer
Verified Customer
Service Price Transparency
Mar 10, 2026 -
Russ Darrow Honda responded
It’s wonderful to hear Aleiah and our team greeted you right away and clearly explained the maintenance process, cost, and timing. We’re glad you could relax with refreshments in our waiting area and that we met your time estimate. Thanks for choosing us for your Honda service.
George Matthews
george.matthews@russdarrow.com
Alieha was terrific, she helped me get a shuttle while my
car was serviced and also to get a ride back to the dealership. Very nice person. They fixed my van’s door at an affordable price.
car was serviced and also to get a ride back to the dealership. Very nice person. They fixed my van’s door at an affordable price.
More
by Paul
Verified Customer
Verified Customer
Service Price Transparency
Mar 08, 2026 -
Russ Darrow Honda responded
Thank you for sharing your experience with Aleiah. We’re glad the shuttle service and return ride suited your needs and that we could repair your Odyssey’s door at a fair price. We look forward to serving you again.
George Matthews
george.matthews@russdarrow.com
They could not fix a handle that I told them was broken
since I bought without getting approval from Rolly. And snacks being locked up so so cheesy. The hot cocoa was also empty and no tea. I would also ha
since I bought without getting approval from Rolly. And snacks being locked up so so cheesy. The hot cocoa was also empty and no tea. I would also have expected a car wash but that didn’t happen either.
More
by LORIKOTR
Verified Customer
Verified Customer
Mar 05, 2026 -
Russ Darrow Honda responded
Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.
George Matthews
george.matthews@russdarrow.com
Came in for rear brakes had advisor ride with me for a
test drive to see what she could hear from the rear and she immediately said struts and suspension which was not the case please stop assuming to get
test drive to see what she could hear from the rear and she immediately said struts and suspension which was not the case please stop assuming to get more money when this clearly n my case was not the problem ??
More
by JEANNETTE.ROBINSON1967
Verified Customer
Verified Customer
Other Employees Tagged:
Aleiah Brown
Mar 04, 2026 -
Russ Darrow Honda responded
Thank you for your review. We're sorry your visit didn't go as planned, Jeannette, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.
George Matthews
george.matthews@russdarrow.com
35 year customer!
Had a great experience with recent oil change. Check in was smooth, video was detailed and informative, Aleiah was friendly, efficient, informative a
Had a great experience with recent oil change. Check in was smooth, video was detailed and informative, Aleiah was friendly, efficient, informative and professional! Was a great experience!
More
by GOFFFRICK
Verified Customer
Verified Customer
Other Employees Tagged:
Aleiah Brown
Feb 25, 2026 -
Russ Darrow Honda responded
Thank you for choosing us for the past 35 years and trusting us with your Honda. We’re glad the check-in process went smoothly and the service video was clear. Aleiah will be pleased to know her friendly and professional assistance stood out for you.
George Matthews
george.matthews@russdarrow.com
Poor communication.
Wait time far too long. Ill prepared for customers requested services even with a appointment.
Wait time far too long. Ill prepared for customers requested services even with a appointment.
More
by SAKOIYAJOHNSON44
Verified Customer
Verified Customer
Other Employees Tagged:
Aleiah Brown
Feb 26, 2026 -
Russ Darrow Honda responded
Sakoiya, we're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you, and we will reach out. We'd love to get to the bottom of this and turn things around for you.
George Matthews
george.matthews@russdarrow.com
Feb 26, 2026 -
SAKOIYAJOHNSON44 responded
Hello Russ Darrow Honda,
I have come to your dealership for my complementary oil changes for my 2021 Chevy Trailblazer on 3 different occasions and every time has had an issue. I call ahead and make the appointment yet when I arrive they do not have the proper tools available, most specifically the oil filter. Making a 15-30 minute oil change be 2 hours or more. I asked why the lack of preparedness is a constant issue and the desk attendant tells me that I must call and speak with one of them directly. I ask, how I am supposed to know that I need to call for a specific person if Im not told this when creating the appointment with a member of the Russ Darrow staff? Also, if you're unprepared for my oil change why not communicate this before starting my oil change? That way I can decide if I'd like to wait or reschedule. I had to come to speak with the attendant after an hour and a half of silence. When she should've come to provide an update after finding out about the filter. Additionally, they changed my oil plug on my vehicle twice before discussing with me and then told me I was required to pay for it in my next visit. I spoke with Chevrolet and they informed me that unless the oil plug is damaged in some way there's no need to replace it. Which I believe your dealership should've double checked, with me or Chevrolet, before making any changes. Its just been a overall overwhelming and frustrating experience for a routine maintenance appointment. I'm unsure on what more I can do. But I'd like to get this rectified.
Feb 26, 2026 -
SAKOIYAJOHNSON44 responded
Hello Russ Darrow Honda,
I have come to your dealership for my complementary oil changes for my 2021 Chevy Trailblazer on 3 different occasions and every time has had an issue. I call ahead and make the appointment yet when I arrive they do not have the proper tools available, most specifically the oil filter. Making a 15-30 minute oil change be 2 hours or more. I asked why the lack of preparedness is a constant issue and the desk attendant tells me that I must call and speak with one of them directly. I ask, how I am supposed to know that I need to call for a specific person if Im not told this when creating the appointment with a member of the Russ Darrow staff? Also, if you're unprepared for my oil change why not communicate this before starting my oil change? That way I can decide if I'd like to wait or reschedule. I had to come to speak with the attendant after an hour and a half of silence. When she should've come to provide an update after finding out about the filter. Additionally, they changed my oil plug on my vehicle twice before discussing with me and then told me I was required to pay for it in my next visit. I spoke with Chevrolet and they informed me that unless the oil plug is damaged in some way there's no need to replace it. Which I believe your dealership should've double checked, with me or Chevrolet, before making any changes. Its just been a overall overwhelming and frustrating experience for a routine maintenance appointment. I'm unsure on what more I can do. But I'd like to get this rectified.
Aleiah was very kind and very helpful.
She made me aware of what services my car needed based off mileage, let me know what coupons i had and answered my questions.
She made me aware of what services my car needed based off mileage, let me know what coupons i had and answered my questions.
More
by CBROWN2456
Verified Customer
Verified Customer
Other Employees Tagged:
Aleiah Brown
Feb 20, 2026 -
Russ Darrow Honda responded
We’re happy that Aleiah took the time to explain the recommended maintenance for your Honda Civic, highlight your available coupons, and answer all your questions. Thanks for sharing your experience!
George Matthews
george.matthews@russdarrow.com
Dealer Reviews
Cars for Sale
Dealer Log In
