Aleiah Brown

Russ Darrow Honda responded

Osama, we're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you, and we will reach out. We'd love to get to the bottom of this and turn things around for you. George Matthews george.matthews@russdarrow.com

osama_elkhider responded

On my visit in August 2025, I brought my car in for routine service, which included an oil change. Within just a few days after leaving the dealership, I noticed the oil warning light come on. I did not act on it immediately because I trusted that the oil had just been changed by your service team and I thought the mechanic must have forgotten to reset the oil meter, so, I continued driving the vehicle, and fortunately, I have another car that I use more frequently. During my most recent visit for what was supposed to be my next routine oil change, I was shocked to be told that the car had essentially no oil in it, and that it appeared I had been driving it for approximately 4,000 miles without oil. At that moment, I immediately recalled that the oil light had been on since shortly after my previous visit. I raised this concern with your staff and asked them to verify whether the oil change had actually been completed during my August visit. To my disappointment, they were unable to confirm whether it had been done and did not take my concern seriously. Despite this, I was still charged for the new service and sent on my way without any clear explanation. I understand that some vehicles can consume or leak oil. However, my car has never had any history of this, and your own inspection did not indicate any such issue. Given that the warning light appeared just days after the supposed oil change, it is extremely difficult to believe that the service was actually performed. A few days after my second visit, I followed up again and spoke with a staff member (whose name I unfortunately do not recall). Once again, I received no clear answer—only that the matter would be “investigated” and that I would be contacted. Since then, I have received no follow-up whatsoever. This entire experience has been extremely frustrating. This is not a complicated situation—either the oil change was done, or it was not. If it was missed, I would have expected honesty, accountability, and reassurance that steps would be taken to prevent this from happening again. Instead, my concerns have been repeatedly ignored. As a result, I have lost trust in your service department. My vehicle could have sustained serious damage due to this situation, and no one has taken responsibility or made a genuine effort to address my concerns. I would appreciate a clear explanation of what happened, along with how you intend to resolve this issue and prevent similar situations in the future. My email is: Osama_elkhider@yahoo.com Thank you

Russ Darrow Honda responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you, and we will reach out. We'd love to get to the bottom of this and turn things around for you. George Matthews george.matthews@russdarrow.com

Russ Darrow Honda responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide some more information, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. George Matthews george.matthews@russdarrow.com

Russ Darrow Honda responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. George Matthews george.matthews@russdarrow.com