Aleiah Brown
Aleiah Brown at Russ Darrow Honda

Aleiah Brown

Service Advisor

Russ Darrow Honda

10851 W Metro Auto Mall
Milwaukee, WI 53224

4.5
143 Reviews
4.5

143 Reviews

Write a Review

143 Reviews of Aleiah Brown

July 08, 2026

Dealership Rating
Employee Rating

Easy to make an appointment. Efficient on arrival, with friendly, welcoming staff. They walked through what would be included in the scheduled maintenance, and provided an esti More

by falkirklass
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 08, 2026

Russ Darrow Honda responded

We appreciate you sharing your experience maintaining your Honda CR-V. It’s great to hear Aleiah and our team made scheduling, shuttle service, and the detailed video review seamless. Thank you for trusting us after 20 years and welcome to the Milwaukee area. George Matthews george.matthews@russdarrow.com

July 08, 2026

Dealership Rating
Employee Rating

She was short. Seemed irritated with my questions. Wasn’t listening when I explained previous issue with mechanical not clearing code that I already had serviced. More

by Jordan
Recommend Dealer
Yes
Jul 08, 2026

Russ Darrow Honda responded

Thank you, Jordan! We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. George Matthews george.matthews@russdarrow.com

July 02, 2026

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Employee Rating

We got our first oil change done after purchasing our vehicle. Scheduling was easy and efficient. Service tech was friendly. Work done quickly enough. More

by Lmkean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 05, 2026

Russ Darrow Honda responded

Thank you for choosing Russ Darrow Honda. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! George Matthews george.matthews@russdarrow.com

June 25, 2026

Dealership Rating
Employee Rating

The wait was longer than expected and your prices are very challenging in this economy. But Aleiah did a fantastic job with me and I appreciate it. More

by JBUTRIN
Recommend Dealer
Yes

Other Employees Tagged: Aleiah Brown

Jun 28, 2026

Russ Darrow Honda responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! George Matthews george.matthews@russdarrow.com

June 16, 2026

Dealership Rating
Employee Rating

Excellent service as usual. The video is super helpful. Great staff and fast service at a reasonable price. What more could you ask for? More

by THERABISHAWS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 16, 2026

Russ Darrow Honda responded

It’s wonderful to know the service video and our team made your CR-V visit both efficient and informative. Thank you for highlighting our fast work and fair pricing. We look forward to helping you again. George Matthews george.matthews@russdarrow.com

June 12, 2026

Dealership Rating
Employee Rating

Terrible The experience was terrible your new staff need to be trained better. The experience was terrible (terrible terrible) your new staff need to be trained better. More

by zinarienecker
Recommend Dealer
No

Other Employees Tagged: Aleiah Brown

Jun 17, 2026

Russ Darrow Honda responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss your visit in more detail, please feel free to contact us directly. We'd love to get to the bottom of this and turn things around for you. George Matthews george.matthews@russdarrow.com

June 11, 2026

Dealership Rating
Employee Rating

Fast and very friendly she was the fastest service I’ve ever had in a long time More

by OGLESBYSHIRLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 11, 2026

Russ Darrow Honda responded

We appreciate you noting the quick and friendly service you received from Aleiah. It’s great to know your Honda got timely attention and that this visit stood out for its efficiency. We look forward to helping with any future service needs. George Matthews george.matthews@russdarrow.com

June 07, 2026

Dealership Rating
Employee Rating

I like everything about you place good service,but I don't like the manager!!! More

by sayon413
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Jun 09, 2026

Russ Darrow Honda responded

It's great to hear that we were able to help you. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Honda! George Matthews george.matthews@russdarrow.com

June 06, 2026

Dealership Rating
Employee Rating

Quick, very clean and comfortable. Customer service are amazing Quick, very clean and comfortable. Customer service are amazing More

by anastasiag1987
Recommend Dealer
Yes

Other Employees Tagged: Aleiah Brown

Jun 06, 2026

Russ Darrow Honda responded

We appreciate you sharing your experience with your Honda Odyssey service. We’re glad the visit was efficient and you found our space welcoming. Aleiah appreciates your kind words and looks forward to assisting you again. George Matthews george.matthews@russdarrow.com

June 04, 2026

Dealership Rating
Employee Rating

No surprises. I like that. Everything went as expected and that speaks to Aleiah's knowledge and experience. More

by MATTOD1220
Recommend Dealer
Yes

Other Employees Tagged: Aleiah Brown

Jun 04, 2026

Russ Darrow Honda responded

It’s great to know your Honda Element service went smoothly and exactly as anticipated. Aleiah’s expertise clearly made a difference in meeting your expectations. Thank you for sharing your experience and we look forward to your next visit. George Matthews george.matthews@russdarrow.com

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