Easy to make an appointment.
Efficient on arrival, with friendly, welcoming staff. They walked through what would be included in the scheduled maintenance, and provided an esti
Efficient on arrival, with friendly, welcoming staff. They walked through what would be included in the scheduled maintenance, and provided an estimated price. Informed me when the service was complete and provided a video review with step by step actions taken. I took advantage of the free shuttle home, so shuttle picked me up for return and pick up of my car. Check out for the price quoted for the service, was easy. I have been using Honda Services for over 20 years in 3 other states, having just moved to the Milwaukee suburbs I am very happy to have had the Best Service Experience!
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by falkirklass
Verified Customer
Verified Customer
Service Price Transparency
Jul 08, 2026 -
Russ Darrow Honda responded
We appreciate you sharing your experience maintaining your Honda CR-V. It’s great to hear Aleiah and our team made scheduling, shuttle service, and the detailed video review seamless. Thank you for trusting us after 20 years and welcome to the Milwaukee area.
George Matthews
george.matthews@russdarrow.com
She was short.
Seemed irritated with my questions. Wasn’t listening when I explained previous issue with mechanical not clearing code that I already had serviced.
Seemed irritated with my questions. Wasn’t listening when I explained previous issue with mechanical not clearing code that I already had serviced. She was dismissive when I was asking about the codes because I need to figure out priorities as I couldn’t do all of the codes. She kept giving these smirks as if I was waiting her time. I wouldn’t want her to service me again.
She found her self trying to apologize, and stated it had been a long day. Sorry if don’t feel like doing your job, pass me on to another team member.
I will have to say, this is the first time ver experiencing this. Everyone else I have come across had done tremendous job. This is why I go out of my way to come to that location.
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by Jordan
Verified Customer
Verified Customer
Jul 08, 2026 -
Russ Darrow Honda responded
Thank you, Jordan! We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.
George Matthews
george.matthews@russdarrow.com
We got our first oil change done after purchasing our
vehicle. Scheduling was easy and efficient. Service tech was friendly. Work done quickly enough.
vehicle. Scheduling was easy and efficient. Service tech was friendly. Work done quickly enough.
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by Lmkean
Verified Customer
Verified Customer
Service Price Transparency
Jul 05, 2026 -
Russ Darrow Honda responded
Thank you for choosing Russ Darrow Honda. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
George Matthews
george.matthews@russdarrow.com
The wait was longer than expected and your prices are
very challenging in this economy. But Aleiah did a fantastic job with me and I appreciate it.
very challenging in this economy. But Aleiah did a fantastic job with me and I appreciate it.
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by JBUTRIN
Verified Customer
Verified Customer
Other Employees Tagged:
Aleiah Brown
Jun 28, 2026 -
Russ Darrow Honda responded
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!
George Matthews
george.matthews@russdarrow.com
Excellent service as usual.
The video is super helpful. Great staff and fast service at a reasonable price. What more could you ask for?
The video is super helpful. Great staff and fast service at a reasonable price. What more could you ask for?
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by THERABISHAWS
Verified Customer
Verified Customer
Service Price Transparency
Jun 16, 2026 -
Russ Darrow Honda responded
It’s wonderful to know the service video and our team made your CR-V visit both efficient and informative. Thank you for highlighting our fast work and fair pricing. We look forward to helping you again.
George Matthews
george.matthews@russdarrow.com
Terrible The experience was terrible your new staff need
to be trained better. The experience was terrible (terrible terrible) your new staff need to be trained better.
to be trained better. The experience was terrible (terrible terrible) your new staff need to be trained better.
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by zinarienecker
Verified Customer
Verified Customer
Other Employees Tagged:
Aleiah Brown
Jun 17, 2026 -
Russ Darrow Honda responded
We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss your visit in more detail, please feel free to contact us directly. We'd love to get to the bottom of this and turn things around for you.
George Matthews
george.matthews@russdarrow.com
Fast and very friendly she was the fastest service I’ve
ever had in a long time
ever had in a long time
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by OGLESBYSHIRLEY
Verified Customer
Verified Customer
Service Price Transparency
Jun 11, 2026 -
Russ Darrow Honda responded
We appreciate you noting the quick and friendly service you received from Aleiah. It’s great to know your Honda got timely attention and that this visit stood out for its efficiency. We look forward to helping with any future service needs.
George Matthews
george.matthews@russdarrow.com
I like everything about you place good service,but I
don't like the manager!!!
don't like the manager!!!
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by sayon413
Verified Customer
Verified Customer
Service Price Transparency
Jun 09, 2026 -
Russ Darrow Honda responded
It's great to hear that we were able to help you. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Honda!
George Matthews
george.matthews@russdarrow.com
Quick, very clean and comfortable.
Customer service are amazing Quick, very clean and comfortable. Customer service are amazing
Customer service are amazing Quick, very clean and comfortable. Customer service are amazing
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by anastasiag1987
Verified Customer
Verified Customer
Other Employees Tagged:
Aleiah Brown
Jun 06, 2026 -
Russ Darrow Honda responded
We appreciate you sharing your experience with your Honda Odyssey service. We’re glad the visit was efficient and you found our space welcoming. Aleiah appreciates your kind words and looks forward to assisting you again.
George Matthews
george.matthews@russdarrow.com
No surprises.
I like that. Everything went as expected and that speaks to Aleiah's knowledge and experience.
I like that. Everything went as expected and that speaks to Aleiah's knowledge and experience.
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by MATTOD1220
Verified Customer
Verified Customer
Other Employees Tagged:
Aleiah Brown
Jun 04, 2026 -
Russ Darrow Honda responded
It’s great to know your Honda Element service went smoothly and exactly as anticipated. Aleiah’s expertise clearly made a difference in meeting your expectations. Thank you for sharing your experience and we look forward to your next visit.
George Matthews
george.matthews@russdarrow.com