Alejandro Rivas | Page 2

The dealership was top-notch very clean service was excellent. All employees were very friendly and engaged and seemed very happy. AJ was excellent and so was Joe Kennedy. excellent. All employees were very friendly and engaged and seemed very happy. AJ was excellent and so was Joe Kennedy. More

by desantisp55 Verified Customer Verified Customer

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Genesis of Mentor is truly a GREAT dealership in all aspects from sales to service. I brought my 2025 GV80 in for its first oil change. Check-in was smooth and efficient. The wait time was super fas aspects from sales to service. I brought my 2025 GV80 in for its first oil change. Check-in was smooth and efficient. The wait time was super fast and the waiting room? Phenomenal!! The oil that they use is full synthetic and literally the BEST there is…. Penzoil Platinum Euro LX. I looked up reviews on the oil on the internet and it’s clearly a 4.9 out of 5 in all respects. It’s very rare that you get a consensus on what oil is the best to use, and this one gets the majority votes. It’s REALLY nice that Genesis of Mentor uses this highest quality oil. Then when servicing was done, they wash the car! You might be thinking, “so what? A lot of dealers do.” And while you are right about that, the day I brought in my GV80 it was snowing and it had snowed and my blue SUV was white from all the salt. The young man with curly hair who washed my car is a champ!!! He got that GV80 spotless!!!! Check-out was equally smooth. Especially since they use Clover handheld point of sale terminal and they bring it to you! No trying to find the cashier! Bring your Genesis to Genesis of Mentor. You will not be disappointed. More

by RussW64 Verified Customer Verified Customer

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I arrive at the dealership at my scheduled appointment service did an excellent job. Spoke to sales when I was there. Had a good time. service did an excellent job. Spoke to sales when I was there. Had a good time. More

by ricksadd Verified Customer Verified Customer

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The service is fantastic and the people are wonderful to work with. I have recommended this dealership to friends and family. work with. I have recommended this dealership to friends and family. More

by David Lowe Verified Customer Verified Customer

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CJ and the rest of the team did an outstanding job. The entire process was quick and seamless. The service department is top notch as well. The entire process was quick and seamless. The service department is top notch as well. More

by GTS Verified Customer Verified Customer

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I am happy with my car I purchased at Mentor Genesis in Mentor Oh. Will recommend in futures Mentor Oh. Will recommend in futures More

by BORIQUA65 Verified Customer Verified Customer

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Very pleasant experience. Kyle and Alejandro were excellent!! Chris in finance was very nice and helpful! All-in-all, there’s a reason they have such high ratings! Kyle and Alejandro were excellent!! Chris in finance was very nice and helpful! All-in-all, there’s a reason they have such high ratings! More

by lbaylis99 Verified Customer Verified Customer

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Hayley did an awesome job! !!. She was very informative and spent a considerable amount of time going over the car and explaining everything to us! She really knew the GV80! Sh !!. She was very informative and spent a considerable amount of time going over the car and explaining everything to us! She really knew the GV80! She has answered all our questions even after we have been home with our car the past couple days. Alejandro (sorry if I spelled that wrong) was great and very helpful with negotiating a great deal on our trade and getting us into the GV80! Zach the finance guy was also very friendly and pleasant to work with. Thank you to everyone that we had the pleasure of working with throughout this process! You made the car buying experience bearable! Thank you!!! More

by kmb261 Verified Customer Verified Customer

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