I would say the show room area needs an upgrade.
Secondly, no hassle salesman really good.
Secondly, no hassle salesman really good.
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by jmcantu64
Verified Customer
Verified Customer
Jun 12, 2025 -
Grand Prairie Ford responded
Thank you for your feedback! We're glad to hear you had a positive experience with our sales team. We appreciate your thoughts on the showroom and are always looking for ways to improve. Your input helps us enhance our services!
Had it not been for Ryan’s professionalism, I wouldn’t
have made purchase. He was outstanding!
have made purchase. He was outstanding!
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by Vencilb40
Verified Customer
Verified Customer
Jun 12, 2025 -
Grand Prairie Ford responded
Thank you for your wonderful feedback! We are thrilled to hear that Ryan provided you with outstanding service and professionalism during your purchase. Our team strives to create a positive experience for all our customers, and it’s fantastic to know we succeeded with you. We look forward to serving you again in the future!
Overall, not a great experience.
We came in expecting a vehicle to be listed at the price it was advertised on the dealer's website; a price that we even called to confirm because it
We came in expecting a vehicle to be listed at the price it was advertised on the dealer's website; a price that we even called to confirm because it was better than any other dealer in the area. Instead the vehicle ended up being that price, plus a few thousand extra in additions that the dealer had installed after the vehicle arrived from Ford, none of which were listed on the dealer's website, Ford's website or on the vehicle's digital sticker.
Car buying is already a stressful experience, and to walk in the door expecting one price, but being shown a price that's thousands above that? We just about walked out.
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by ExtraDealerMarkup
Verified Customer
Verified Customer
Jun 12, 2025 -
Grand Prairie Ford responded
Thank you for sharing your feedback with us. We understand that car buying can be a complex process, and we strive to provide transparency in our pricing. We appreciate you bringing this matter to our attention, as it helps us improve our communication regarding additional costs associated with our vehicles.
To discuss your experience further, please reach out to Maricela Vera at Mvera@grandprairieford.com. We are committed to ensuring that our customers have a satisfactory experience and would like the opportunity to address your concerns.
All the employees were great and very helpful but the
process to get things done was seriously slow
process to get things done was seriously slow
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by christine79rivera
Verified Customer
Verified Customer
May 28, 2025 -
Grand Prairie Ford responded
Thank you for your feedback, Christine. We are glad to hear that our employees provided you with great service and were helpful during your experience. We recognize the importance of a timely process and appreciate your patience as we work to improve our efficiency. We value your input and look forward to serving you better in the future.
Had a great salesman.
Explain things slow, and great service. If I buy another truck, it's gonna be there.
Explain things slow, and great service. If I buy another truck, it's gonna be there.
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by rjcaddell62
May 27, 2025 -
Grand Prairie Ford responded
Thank you for your feedback! We truly appreciate your kind words and are thrilled to hear that you had a great experience with our salesperson. Providing clear explanations and excellent service is our priority, and it's rewarding to know that we met your expectations. We look forward to assisting you with your next truck purchase!
Great buying experience with Brandon and the team at
Grand Prarie ford. Smooth and transparent from the get go.
Grand Prarie ford. Smooth and transparent from the get go.
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by sdmcalpine
Verified Customer
Verified Customer
May 27, 2025 -
Grand Prairie Ford responded
Thank you for your wonderful review! We are thrilled to hear that you had a great buying experience with Brandon and our team. Our goal is to provide a smooth and transparent process for all our customers, and it's rewarding to know we met your expectations. We look forward to serving you again!
Watch out for all the extras in the final price of your
vehicle. We told the finance that the only extra we wanted was GAO but he tried to put in $7000 worth of extras that we told him we didn't want. We
vehicle. We told the finance that the only extra we wanted was GAO but he tried to put in $7000 worth of extras that we told him we didn't want. We arrived at the dealership at 10 in the morning and it took 6 hours to finish the deal. What an exhausting day.
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by KENGLRT621105
Verified Customer
Verified Customer
May 19, 2025 -
Grand Prairie Ford responded
Thank you for sharing your experience with us. We appreciate your feedback regarding the pricing details and the time it took to complete your transaction. It’s important to us that our customers feel informed and comfortable throughout the buying process.
We encourage you to reach out to Maricela Vera at Mvera@grandprairieford.com so we can address your concerns and ensure a more efficient experience in the future. Your satisfaction is important to us, and we value the opportunity to improve.
If you are is serious need, yes.
My wife expressed repeatedly to the sales associate that her bumper needed to be repaired and was even told that it had been clipped in. She reached
My wife expressed repeatedly to the sales associate that her bumper needed to be repaired and was even told that it had been clipped in. She reached out to the director’s department was later advised by the sales associate that they would just discount the price of another vehicle we were attempting to purchase instead of repairing the bumper as promised. It’s not right that she has to drive a vehicle with damage that was agreed to be repaired and now make monthly payments on that vehicle.
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by hellokeiboo
Verified Customer
Verified Customer
Other Employees Tagged:
Sebastian
May 09, 2025 -
Grand Prairie Ford responded
We are very sorry to hear that you feel this way about your experience. We take situations like this seriously and would appreciate the opportunity to discuss this further to find a satisfactory resolution. Please reach out to Maricela Vera at Mvera@grandprairieford.com so we can work together to address your concerns and ensure you're fully satisfied with your vehicle.
Im so glad that I chose Grand Prairie Ford to get my
first car! Huge shout out to Irvin Arredondo & Alejandro Rodriguez!
first car! Huge shout out to Irvin Arredondo & Alejandro Rodriguez!
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by Lesly Rivera
Verified Customer
Verified Customer
Other Employees Tagged:
Irvin Arredondo
May 02, 2025 -
Grand Prairie Ford responded
Congratulations on your first car! We're honored that you chose us for such an exciting milestone. It's fantastic to hear that Irvin Arredondo and Alejandro Rodriguez made your experience a memorable one—they’ll be thrilled to know they had such a positive impact. Thank you for the shoutout and for trusting us with your first purchase!
I came in to see an F150 that was advertised on the
website for 38,999.00 and with 29000+ miles. I test drove the vehicle and decided to buy said F150. Now this is after the fact because I am, at almos
website for 38,999.00 and with 29000+ miles. I test drove the vehicle and decided to buy said F150. Now this is after the fact because I am, at almost 75, naive enough to believe most people will shoot straight with you. Boy was I ever wrong! After everything was said and done the price of the truck had grown to over 42,000. I know it was pretty stupid of me not to check the contract before I left the dealership or even signed but again, I want to believe people tell the truth. I don't believe for a second this will make the "what others say" column but, even though I am happy with the truck, I hate being lied to. Grand Prairie Ford will never see me again! I rated one star because there is nothing lower!
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by rod8850
Verified Customer
Verified Customer
Apr 30, 2025 -
Grand Prairie Ford responded
We are sorry to hear that your experience did not meet your expectations, and we truly appreciate you sharing your concerns. It’s important to us that our customers feel confident and fully informed throughout the buying process, and we understand your frustration with the pricing discrepancies. We would appreciate the opportunity to speak with you directly to better understand your experience and address your concerns. Please reach out to Maricela Vera at Mvera@grandprairieford.com so we can discuss this further and work toward a resolution.