Buying a vehicle online requires trust, honesty, and
transparency from the dealership. Unfortunately, that was not my experience. From start to finish, this process revealed a clear lack of integrity, p
transparency from the dealership. Unfortunately, that was not my experience. From start to finish, this process revealed a clear lack of integrity, poor communication, and disregard for customer satisfaction.
When the vehicle arrived, the windshield had two large cracks that had already started running, forcing me to replace it immediately at my own expense. The transport company provided photographic proof that the damage existed before the vehicle ever left the dealership, yet no one disclosed this prior to the sale or took responsibility afterward. That kind of deception is unacceptable.
Even though I have a credit score over 800, the dealership refused to allow me to arrange my own financing. Instead, they insisted I use their financing company and locked me into a rate that was far higher than what my own bank offered. It was clear this was done for their financial gain, not my benefit.
They were also relentless in trying to upsell me on products I did not need, including extended warranties and add-ons that I had clearly stated I was not interested in. This aggressive sales approach only reinforced my impression that their focus was profit, not the customer.
Upon delivery, I also discovered that while two of the tires were new, the other two were old and worn — another important detail that was never disclosed.
Overall, my experience with this dealership has been extremely disappointing. The lack of honesty, transparency, and professionalism made what should have been an exciting purchase incredibly stressful. I would strongly advise others to proceed with extreme caution when dealing with this dealership. Trust and integrity should come standard with any sale — this business failed on both counts.
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by CARRIE15
Verified Customer
Verified Customer
I had service, with friendly and knowledgeable employees.
The staff was attentive. Thank you for that.
The staff was attentive. Thank you for that.
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by Tara
Verified Customer
Verified Customer
Oct 27, 2025 -
Grand Prairie Ford responded
We are thrilled to hear about your positive experience with our team. It means so much to know that you found our employees both welcoming and well-informed during your visit. We take pride in having staff members who are genuinely helpful and focused on providing excellent care to each customer. Your recognition of their attentiveness truly brightens our day. Thank you for taking the time to share your feedback - it helps us continue delivering the quality service that matters most to you.
Good and nice to work with, decent timing not slow,
approved me pretty quick, awesome
approved me pretty quick, awesome
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by rafael.jr.liquidator
Verified Customer
Verified Customer
Oct 24, 2025 -
Grand Prairie Ford responded
We are thrilled to hear about your positive experience with our team! It's wonderful to know that you found us easy to work with and that we were able to process your approval efficiently. We take pride in maintaining good timing and keeping things moving smoothly for our customers. Your feedback about our quick approval process and overall service means a great deal to us. Thank you for choosing Grand Prairie Ford and for taking the time to share your experience!
Max did a great job and got me the deal I eas wanting to
get
get
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by brybrownlee
Verified Customer
Verified Customer
Oct 24, 2025 -
Grand Prairie Ford responded
We are thrilled to hear about your positive experience with us! It sounds like you were able to secure exactly the deal you were looking for, which is wonderful. Our team takes great pride in working with customers to find solutions that meet their needs and expectations. We truly appreciate you taking the time to share your feedback about your experience. Your satisfaction means everything to us, and we look forward to serving you again in the future.
They selected the best choice for me I’m so happy with my
new car.
new car.
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by daniela.maria031990
Verified Customer
Verified Customer
Oct 23, 2025 -
Grand Prairie Ford responded
Thanks for sharing your wonderful experience with us! We're thrilled that our team was able to help you find the perfect vehicle that meets your needs. It brings us great joy to know that you're so happy with your new car and that we made the right recommendation for you. Your satisfaction means everything to us at Grand Prairie Ford, and we're grateful you chose us for such an important purchase. We hope you enjoy many wonderful miles ahead in your new vehicle!
After being told just fun our credit through ford they
ran it 3 time credit score is going to drop I’ve work sooooo hard to keep my credit score high and this happen and this is our 5 purchase from ford.
ran it 3 time credit score is going to drop I’ve work sooooo hard to keep my credit score high and this happen and this is our 5 purchase from ford.
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by EDDYHIGGINS1974
Verified Customer
Verified Customer
Oct 14, 2025 -
Grand Prairie Ford responded
We are absolutely thrilled to hear that you have chosen us for your fifth vehicle purchase. Your loyalty means everything to us. We understand your frustration regarding the multiple credit inquiries. We recognize how hard you have worked to maintain your excellent credit score, and we take your concerns about this seriously. If you would like to discuss this further, please contact us directly.
Good have fun with your new car love mine car and your
new car so far good
new car so far good
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by thanhquach05
Verified Customer
Verified Customer
Oct 02, 2025 -
Grand Prairie Ford responded
We are absolutely thrilled to hear that you are enjoying your new vehicle! It brings us great joy to know that you are having such a positive experience with your car. Your satisfaction means everything to us at Grand Prairie Ford, and we are delighted that we could help you find the perfect vehicle. We hope you continue to love driving your new car and create many wonderful memories on the road ahead. Thank you for choosing us and for taking the time to share your experience.
Josue Cruz was very helpful, informative and courteous.
He made the car buy process less intimidating and streamlined.
He made the car buy process less intimidating and streamlined.
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by Platinum1839
Verified Customer
Verified Customer
Sep 24, 2025 -
Grand Prairie Ford responded
We are elated to hear about your positive experience. It sounds like our team member made your vehicle purchase experience much more comfortable and efficient than you expected. We truly value when our staff takes the time to provide thorough information and guidance throughout the buying process. Your feedback about receiving helpful and courteous service means a great deal to us. We appreciate you taking the time to share your experience and look forward to serving you again in the future.
They got me a good deal on a new car this is the 4th car
I've bought from them would definitely continue to go to them
I've bought from them would definitely continue to go to them
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by dakota.lawrence
Verified Customer
Verified Customer
Very professional, knowledgeable and glad they were
willing to work with us. Thank you so much.
willing to work with us. Thank you so much.
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by Jorge Estevane
Verified Customer
Verified Customer
Sep 18, 2025 -
Grand Prairie Ford responded
We are utterly delighted to hear about your positive experience with our team. Your kind words about our professional approach and knowledgeable staff truly mean a lot to us. We understand that finding a dealership willing to collaborate and meet your needs is important, and we're thrilled that we could provide that level of service for you. At Grand Prairie Ford, we strive to make every customer feel valued and supported throughout their experience. Your feedback reinforces our commitment to maintaining these high standards for all our customers.