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Alex Anderson

Overview Reviews (457) Inventory (671)

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Alex Anderson

Alex Anderson | Page 18

Service Advisor

Luther Bloomington Acura Subaru

7801 Lyndale Ave S
Minneapolis, MN 55420

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rated

457 Reviews

Overview Reviews (457) Inventory (671)

Industry Experience

15 yrs, 10 mos

not yet
rated

457 Reviews

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Employees need five ratings within 24 months before we can calculate an average rating.

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457 Reviews of Alex Anderson

March 25, 2021

Dealership Rating

Employee Rating

Great service .Staff is very professional explained what should be serviced. I was provided a loaner vehicle while my vehicle was servied. I am very happy with the continued service. Highly recommend it.. should be serviced. I was provided a loaner vehicle while my vehicle was servied. I am very happy with the continued service. Highly recommend it.. More

by BUKERAFL

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Lisa Mullenberg

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Mar 30, 2021 -

Luther Bloomington Acura Subaru responded

Hi BUKERAFL. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review about your recent experience. Pleased to hear that everything went to your expectations. We appreciate your business and look forward to working with you again soon. Have a great day.

Mar 31, 2021 -

BUKERAFL responded

Thank you

March 25, 2021

Dealership Rating

Employee Rating

Outstanding service. Timely repair. Service rep remembered me by name when I came in. Fair and honest, took care of immediate concerns and pointed out items to watch for. remembered me by name when I came in. Fair and honest, took care of immediate concerns and pointed out items to watch for. More

by dmp919

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Mar 30, 2021 -

Luther Bloomington Acura Subaru responded

Good Afternoon dmp919. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review. Happy to hear it went to your expectations and your advisor made the experience personable. We appreciate your support and look forward to working with you again soon. Have a wonderful day.

March 19, 2021

Dealership Rating

Employee Rating

Easy scheduling, timely servicing, accurate estimates, easy pickup, fast estimates from the Body and Glass facility. Will buy another Subaru when they can deliver a hybrid gas/electric or pure electric. easy pickup, fast estimates from the Body and Glass facility. Will buy another Subaru when they can deliver a hybrid gas/electric or pure electric. More

by MTELLIOTT

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Tyler Newstrom

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Mar 19, 2021 -

Luther Bloomington Acura Subaru responded

Good Afternoon MTELLIOTT. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Subaru. Thank you for your review. Very pleased to hear your experience from start to finish went very smoothly! We appreciate your patronage and hope to see you again soon. Have a fantastic weekend.

March 12, 2021

Dealership Rating

Employee Rating

My vehicle just turned 100K and I have had all my service done here over it’s life, I wouldn’t trust it with anyone else! This visit was excellent like all the rest, nice job Alex and Steve!!! done here over it’s life, I wouldn’t trust it with anyone else! This visit was excellent like all the rest, nice job Alex and Steve!!! More

by wagster1

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Steve the mechanic

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Mar 12, 2021 -

Luther Bloomington Acura Subaru responded

Good Morning wagster1. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura. Thank you for your review in regard to your recent service experience with Alex and Steve. Happy to hear you’ve had nothing short of extraordinary experiences with their partnership over the years! We appreciate your long-time support and look forward to bringing you many more years of quality service. Have a wonderful weekend.

March 10, 2021

Dealership Rating

Employee Rating

Wonderful new facility and great people as usual. Randy and Alex are the best rep. The new guy Yeh is great too. Thanks for the good service. and Alex are the best rep. The new guy Yeh is great too. Thanks for the good service. More

by svx94

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Randy

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Mar 11, 2021 -

Luther Bloomington Acura Subaru responded

Hi svx94.This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura. Thank you for your review. Great to hear that Randy, Alex and Jacob provided you with professional and excellent experience. We appreciate your support and hope to see you again soon. Have a wonderful day.

March 07, 2021

Dealership Rating

Employee Rating

Excellent customer service ! Every time I come for service I am being treated like king with most respect. After more than 14 years with the dealer as a customer I am here to stay. service I am being treated like king with most respect. After more than 14 years with the dealer as a customer I am here to stay. More

by OMEGA2000

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Victor Flores, Mory Rad, Joe Sorenson

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Mar 09, 2021 -

Luther Bloomington Acura Subaru responded

Hi OMEGA2000. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura. Thank you for your review about your overall experiences with our staff. Happy to hear we are endlessly meeting your expectations as a loyal client. Your long-time business is very much appreciated and we look forward to working with you again soon. Have a great day.

March 07, 2021

Dealership Rating

Employee Rating

Excellent service Prompt responseVery knowledgeable Excellent service Prompt response Very knowledgeable Very friendly Extra effort to price check Will ask for Alex the next time service is req Excellent service Prompt response Very knowledgeable Very friendly Extra effort to price check Will ask for Alex the next time service is required Very tactful More

by John

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Mar 08, 2021 -

Luther Bloomington Acura Subaru responded

Hi John. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura. Thank you for your review about your experience with Alex. Very happy to hear he was able to provide you with nothing short of an extraordinary experience. We appreciate your loyalty and look forward to seeing you soon for your next servicing needs. Have a wonderful day.

March 04, 2021

Dealership Rating

Employee Rating

Excellent service provided by Alex. The work as performed in the service window quoted. The service department runs like a well oiled machine. Thanks everyone! in the service window quoted. The service department runs like a well oiled machine. Thanks everyone! More

by pdwilli

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Mar 08, 2021 -

Luther Bloomington Acura Subaru responded

Hi pdwili. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura. Thank your for your kind review in regard to your experience with Alex! Glad to hear your service was completed in a timely manner and I really like the metaphor about our department—very clever and fitting! Your business is very much appreciated and we look forward to working with you again soon. Have a lovely day.

February 28, 2021

Dealership Rating

Employee Rating

As always, friendly staff, awesome service. This dealer must have a policy to only hire people that will go above and beyond for each customer must have a policy to only hire people that will go above and beyond for each customer More

by roemerc

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Mar 08, 2021 -

Luther Bloomington Acura Subaru responded

Good Morning roemerc. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura. I sincerely appreciate your review about your recent visit. We take pride that our staff has like-minded goals in regard to the importance of client satisfaction to ensure we are providing an exemplary experience for all of our wonderful guests. We appreciate your loyalty and hope to work with you again soon. Have a wonderful day.

February 16, 2021

Dealership Rating

Employee Rating

It would be helpful to be able to make an appointment for an oil change instead of waiting 2+ hours for "express" service. Any chance of that happening in the future? an oil change instead of waiting 2+ hours for "express" service. Any chance of that happening in the future? More

by dsohlberg

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Feb 23, 2021 -

Luther Bloomington Acura Subaru responded

Good Morning dsohlberg. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your feedback and review about your recent visit. Accelerated Service is well-received by a majority of our guests for the ease in availability to come in during regular business hours without an appointment. We anticipate once the Acura and Subaru brand split to their own respective buildings, that this would be able to help address the wait time in Accelerated Service. We appreciate your patience, loyalty, and feedback and surely hope to bring a better experience for you next time around. Have a wonderful day.

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