Alex Anderson | Page 41

Alex is a patient and helpful advisor! I brought my MDX in for repair. Throughout the entire process, Alex remained patient and helpful. As we ended up working through a difficult misunde I brought my MDX in for repair. Throughout the entire process, Alex remained patient and helpful. As we ended up working through a difficult misunderstanding in billing, I very much value Alex's empathy in helping me. Great job! More

by BRANT.HOLLENKAMP Verified Customer Verified Customer

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lengthy Very friendly people to work with. Made an appointment for oil change and to check on trunk clicking. Expected it to be a short visit with the appt. Very friendly people to work with. Made an appointment for oil change and to check on trunk clicking. Expected it to be a short visit with the appt. However, it took 2 1/2 hrs of wait time and not approached for 2 hrs to update us on what is going on, which would have been appreciated. Did they forget us? Was comfortable waiting, however, with snacks and beverage and clean area. More

by RAXBERG55417 Verified Customer Verified Customer

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Transmission service 118000 miles on 2014 MDX car was hesitating at lower speeds--$360 for transmission fluid service and "update" the transmission software. $148/hour dia 118000 miles on 2014 MDX car was hesitating at lower speeds--$360 for transmission fluid service and "update" the transmission software. $148/hour diagnostic charge is not something I have had to pay for other Acura dealerships whenever I had my car serviced and can't help but feel taken advantage of. Customer service was polite and helpful-complimentary loaners always appreciated. Looking to buy another MDX or RDX currently and this just left me wondering about this dealership. More

by MDXX2 Verified Customer Verified Customer

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Service Alex was very professional, knowledgeable and helpful. He truly is an asset for the Luther Dealerships. I waited for my car and enjoy the comfort a Alex was very professional, knowledgeable and helpful. He truly is an asset for the Luther Dealerships. I waited for my car and enjoy the comfort and amenities of the waiting area. More

by tasj1 Verified Customer Verified Customer

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Great service The service here was friendly, helpful, quick, informative- recommended. thanks! waiting area was comfortable too and WiFi strength was decent- i’ll B The service here was friendly, helpful, quick, informative- recommended. thanks! waiting area was comfortable too and WiFi strength was decent- i’ll Be back again More

by colleen10 Verified Customer Verified Customer

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Service Very nice place for service equality and work performed perfectly waiting room clean and comfortable location very central easy to find and hours of o Very nice place for service equality and work performed perfectly waiting room clean and comfortable location very central easy to find and hours of operation very convenient More

by Acuracar Verified Customer Verified Customer

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Easy to work with. I had never been to this dealership before and I was impressed with the level of customer service I recieved from start to finish. Everyone was great I had never been to this dealership before and I was impressed with the level of customer service I recieved from start to finish. Everyone was great. More

by Crterrell07@gmail.com Verified Customer Verified Customer

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Way better experience I've had some hiccups in the past with the service department but I can say without a doubt this experience has been one of the best so far. I dont kn I've had some hiccups in the past with the service department but I can say without a doubt this experience has been one of the best so far. I dont know what they changed now from a several months ago but I'm impressed. More

by ksoppeland Verified Customer Verified Customer

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Great service Things went smoothly with getting my free rental and my vehicle was service and done right on time. Appreciate the texting to know when the service is Things went smoothly with getting my free rental and my vehicle was service and done right on time. Appreciate the texting to know when the service is done More

by SJBRISSETT Verified Customer Verified Customer

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Accelerated Service Lane Tried the accelerated service Lane Saturday morning. 2 hours to get an oil change, not so accelerated... probably better off setting an appointment t Tried the accelerated service Lane Saturday morning. 2 hours to get an oil change, not so accelerated... probably better off setting an appointment time next time More

by tmiller1533 Verified Customer Verified Customer

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