Alex Anderson | Page 42

Everyone was very friendly and allowed me to come look at my car while it was up in the air as it is still new to me. and allowed me to come look at my car while it was up in the air as it is still new to me. More

by JOHNHARDIN07 Verified Customer Verified Customer

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Very Impressed!!! Friendly, Honest, Punctual. Our Subaru developed a leak. We feared the worst. Problem resulted from failing to clean up after an oil change. No Charge Friendly, Honest, Punctual. Our Subaru developed a leak. We feared the worst. Problem resulted from failing to clean up after an oil change. No Charge More

by jjaglo Verified Customer Verified Customer

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you were my advocate Natasha handled all the contact with the insurance company. Brought the whole process to a positive close. I wouldn’t have known to even start with t Natasha handled all the contact with the insurance company. Brought the whole process to a positive close. I wouldn’t have known to even start with the insurance company. Having a loaner car made all the difference. When there was still a funny noise, getting the car back in and fixed (there was a small piece of metal making the noise) was done efficiently. More

by cmshaeffer Verified Customer Verified Customer

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Test drove cars Sales person was very genuine, friendly and very helpful. I would return to buy a car there if they sold what i was looking for when i am ready to bu Sales person was very genuine, friendly and very helpful. I would return to buy a car there if they sold what i was looking for when i am ready to buy again. More

by Tami Verified Customer Verified Customer

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Service took too long The dealer had my car from Wednesday through the next Monday. When they called and said it wouldn’t be ready till Tuesday, I objected. After $2600 for The dealer had my car from Wednesday through the next Monday. When they called and said it wouldn’t be ready till Tuesday, I objected. After $2600 for repairs I told them I needed to Uber to pick it up. Upon picking it up the car squealed upon taking it from the lot. I called the next day to say I would probably be bringing it in again due to this new noise. I get the impression that the dealership has limited Acura mechanics on duty and more Subaru mechanics. If I could find another meachanic to fix my car I would. More

by CHOWBETH Verified Customer Verified Customer

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Nail in my tire As always the longer I am With this dealership the more I am impressed. Alex Anderson is my contact and he is fabulous! Talked to him over the phone As always the longer I am With this dealership the more I am impressed. Alex Anderson is my contact and he is fabulous! Talked to him over the phone because I picked up a huge long wide nail. He looked up my account and reminded me I had warranty on my my tires which I purchased at Acura. Walked me through what to do, arrived at the dealership. I was greeted and taken very good care Of in an efficient amount of time. Wry pleased!! More

by cmkrech Verified Customer Verified Customer

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Outstanding service! We needed some warranty work done & called for an appointment on Sat, they serviced the car on Monday & had their courtesy driver pick me up so I coul We needed some warranty work done & called for an appointment on Sat, they serviced the car on Monday & had their courtesy driver pick me up so I could retrieve my vehicle shortly thereafter! I would highly recommend this service center for their outstanding commitment to high quality customer care. More

by Janice Verified Customer Verified Customer

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Long Wait extensive service Good environment of the waiting room with free beverage fruits and snacks. waited 3 and a half hour for wind noise fix on a rear view mirror. Charged Good environment of the waiting room with free beverage fruits and snacks. waited 3 and a half hour for wind noise fix on a rear view mirror. Charged by $90 with oil change and wheels rotation. More

by zhaoyj1999 Verified Customer Verified Customer

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Summary of oil change experience We have always had good service. However, we have received mis-information on the current condition of our tires and brakes on multiple cars, multipl We have always had good service. However, we have received mis-information on the current condition of our tires and brakes on multiple cars, multiple times during routine oil changes. saying that our brakes are still in the "yellow" range when they have been reviewed by tire or break specialists and are said to be in the "red" range and they are at the "wear bar" in tread life is a potentially dangerous disservice. I'd prefer the technians not comment on the condition of the brakes and tires when they obviously aren't really looking at them or don't know what they are looking for. More

by SCLINTON9900 Verified Customer Verified Customer

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Great overall service experience! This service visit was handled top-notch from initial cal through scheduling, use of loaner, communication during service and to exit with my repaired This service visit was handled top-notch from initial cal through scheduling, use of loaner, communication during service and to exit with my repaired vehicle. Thanks. More

by tkretschmer Verified Customer Verified Customer

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