Alex Anderson | Page 6

As always Acura service was excellent. Fixed The problem with my car. I was updated immediately and great follow up Fixed The problem with my car. I was updated immediately and great follow up More

by AMSABO70 Verified Customer Verified Customer

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I took our 2010 TSX in for an A1 service. Alex was able to squeeze us in before the Memorial holiday weekend and we were so appreciative of his efforts. In addition to the "regular" service, Alex was able to squeeze us in before the Memorial holiday weekend and we were so appreciative of his efforts. In addition to the "regular" service, I knew the back brakes might need to be replaced. Alex explained everything we needed very clearly - estimated cost and time to complete. They were finished ahead of time and right on the money estimate. No surprises. He was polite, courteous, and professional. Alex, and this dealership, represent all the reasons why this is my 5th Acura - my first was a 1999 5-speed hatchback Integra and I've only had Acuras since then. Thanks, Alex and Luther Bloomington! I'lve only got 90K on this TSX but we'll be back for service until we're ready for sales! More

by MICHELLEANDKENS Verified Customer Verified Customer

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Took car of my seat belt issue and gave me a loaner vehicle. Great service. vehicle. Great service. More

by MADUFFY68 Verified Customer Verified Customer

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As usual, the same friendly attentive service. Clean and well lit. Impossible to find better Clean and well lit. Impossible to find better More

by ljohnsonmn Verified Customer Verified Customer

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I love how cared for I am each time I come here, I also love that they take the time to tell me how my vehicle is doing they told me that usually brakes are needed but mine are still at 50% and I could pro love that they take the time to tell me how my vehicle is doing they told me that usually brakes are needed but mine are still at 50% and I could probably go until 100,000 nice that they don’t service just because of time. More

by Nancy Verified Customer Verified Customer

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Upon noticing dashboard warning light re: ignition start problem, I drove straight to the Luther Bloomington Acura Service Center where I received immediate attention to the matter. The car ignition was res problem, I drove straight to the Luther Bloomington Acura Service Center where I received immediate attention to the matter. The car ignition was reset and tested multiple times without charge. I have not had any further problems. This is the customary device that I’ve come to expect at this dealership and it’s kept me coming back over the last 25 years. More

by marciajmunt Verified Customer Verified Customer

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They worked me in very quickly with an issue I had identified after hours on a Friday night. I left a phone message for service and Christopher Kaufman called me back when they opened the following d identified after hours on a Friday night. I left a phone message for service and Christopher Kaufman called me back when they opened the following day, which was Saturday. Christopher set up an appointment for Monday, and they seamlessly transferred me to Alex Anderson, as Christopher was not working that day. They made a very thorough review of issues, and started work after I had approved the effort. They called me back with any additional work added and we discussed the pros and cons of doing each step. My bill was expensive, but they did multiple things that I knew needed to be done. I have not had any trouble since on any of the areas where they performed maintenance. Well done! More

by hjohn16239 Verified Customer Verified Customer

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Clear communication and promptness. I really liked the video walkthrough that I could watch while on a work call. I really liked the video walkthrough that I could watch while on a work call. More

by VERNAADAMEK Verified Customer Verified Customer

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I have an old Acura MDX that’s giving me a lot of issues lately. While I’m frustrated with the car and the expense of the needed repair, I’m never frustrated with the service and response I get from my serv lately. While I’m frustrated with the car and the expense of the needed repair, I’m never frustrated with the service and response I get from my service advisor Alex Anderson. He’s always so responsive and patient in explaining things to me. I also receive the same level of care and professionalism from the crew who check me in. There have been a few times when I get there to drop off my car 10-15 minutes before they close but they still maintain a friendly disposition and take the time to listen to my descriptions of what’s wrong with the car. They go above and beyond to explain the new features of my loaner car knowing that mine is old and doesn’t have all the new technology. Although I wish to never see these folks again, I appreciate the level of care I receive whenever I have to see them. More

by Chamroeun Verified Customer Verified Customer

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Staff never fail to be friendly, attentive and helpful from time I make appointment for service to the end point of paying the bill. And the last time I came in for maintenance service, I was even treate from time I make appointment for service to the end point of paying the bill. And the last time I came in for maintenance service, I was even treated to a video from the mechanic, showing me what he had done and what needed to be done - I so amazed and pleased by that. And that's why I have had my Subaru serviced and maintained at this dealership for years, ever since I bought my vehicle here. These people are tops! I can't select any one person for kudos because everyone has always treated me well. More

by dil952 Verified Customer Verified Customer

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