"recalls needed . 1 was done. 1 was not. Air box left off . "
Vehicle needed 2 recalls done. appointment set for Monday. reset to Wednesday. only 1 recall was done. During visit tried to sell me services that were not needed. Left my air box off. Closed hood. bent a/c line , pushed light into hood. Found after getting home dealing with the sound. Looked at airfilter. Was already replaced. Yes tried to sell me new one. On top of it. Only 1 recall was done and no parts for other. Total waste of time. Was already hard enough to make the service date. drop vehicle off and then get to work.
"Very poorly operated"
This dealership was the first one my daughter dealt with after obtaining a new job. Reviewing her lease documents, seeing how she has been treated through her lease, and seeing how shoddy their paperwork, management and communication has been throughout the time of her lease, I am appalled. Reviewing her lease documents with an attorney, I am told that several things done at the time of purchase were frankly inappropriate, if not worse. She decided to purchase another vehicle prior to the end of the previous lease, and returned the car early. When we arrived, there was no management available to speak with for almost 1/2 hour, their "printer" was "not working" to allow her to receive the necessary documents, and she was later, without notification, charged an extra fee for "excessive mileage" despite returning the vehicle under the allotted mileage.
There is absolutely NO WAY she, or anyone else in our family will EVER do business with this company again; as a matter of fact, we would not even consider any other Chrysler product, as their on-line service and call center is just as bad, if not worse. Buyer beware here: these people do not handle their business fairly, and you will be sorry, or come out misused if you do business with them . If I could rate them according to their absolute value, the would receive stars in the negative range. Don't do business with Franklin Chrysler Dodge.
"i got the jeep i wanted."
Franklin Tennessee Chrysler Dodge Jeep. I have them 5 stats because they are very nice, got me the best deal they could, and work with my budget