Alex Belhadi | Page 7

The staff was excellent. Oscar understood my priorities and helped me through my buying process. Alex in the finance department was professional and efficient. The manager was attentive. I was pleased with and helped me through my buying process. Alex in the finance department was professional and efficient. The manager was attentive. I was pleased with the service, cleanliness and professional attitude of everyone at the dealership. More

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The friendliness of the staff was amazing. I had been shopping around all day for a 4 runner we made an offer to the Chantilly, VA location and they were not willing to work with us on price, after the s shopping around all day for a 4 runner we made an offer to the Chantilly, VA location and they were not willing to work with us on price, after the sales lady I was working with at the Chantilly location insulated me I called over to the Arlington location and was put in touch with Walter. He was absolutely amazing and very helpful. We were able to come to a deal over the phone. When I arrived at the store they had the car I wanted being cleaned and we were able to get in and out of there pretty fast. Alex,Director of Finance was very helpful and was able to explain everything and work with us. I had an amazing experience with Koons Arlington. I will definitely recommend them to EVERYONE!!! More

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I rarely enjoy purchasing an automobile. In this case I was interested in what was not so readily available -- a Tacoma with a standard 6' bed, 4wd, 4 cylinders with a manual transmission in a SR5 series. was interested in what was not so readily available -- a Tacoma with a standard 6' bed, 4wd, 4 cylinders with a manual transmission in a SR5 series. It seems many/most of the trucks come with automatic transmissions. Anyway, Mr. Canales worked hard to find one, bring it to the dealership and offer me a fairly good price for it. Mr. Canales keep in touch, without being over-bearing, and tried to make sure I was comfortable with the truck he could find and at a price that seemed fair. After making the initial deal with Mr. Canales, my wife and I was then brought to Mr Belhadi to work out the details. This was also a much more pleasant experience than I have normally gone through. By the end of all of the explanations and signings both my wife and I were pleased with the entire deal and drove home to Southern Maryland were we live. I should point out I tried to get another Toyota dealer to match the deal that Koons had offered, but they would not do so in a good faith manner. That is another story, but germane as to why I returned to Koons to purchase this truck. More

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The dealership was great they worked with me and were patient while I was making my decision. I had many questions and I never felt as if the questions were stupid or out of line. I also was not pushed i patient while I was making my decision. I had many questions and I never felt as if the questions were stupid or out of line. I also was not pushed into making a decision quickly which is something that happens at other dealerships. More

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As with many dealerships they start out high. They will make deals, but you have to have done your homework. Know what they car is worth, know what the car is selling for in the area and be prepared to wa make deals, but you have to have done your homework. Know what they car is worth, know what the car is selling for in the area and be prepared to walk away. If you know and all that, you will be prepared to get a great deal from them. After you accept the deal, the best is truly yet to come. The finance team is great to work with. They work overtime to get you the best financial package available. More

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I bought a pre-owned Rav 4 in February and obtained a loan through a 3rd party. It is now July and the third party has not received the title from Toyota, therefore the interest rate on the loan is going loan through a 3rd party. It is now July and the third party has not received the title from Toyota, therefore the interest rate on the loan is going up tremendously. I've called Koons 3 times and spoken with the manager every time. Each time I've been assured that the title was sent. It was not and now the time is up. This whole experience has been a NIGHTMARE. Additionally, after I took ownership of the car, a part fell out and the service to replace it was really slow. There was a mark on the dashboard that Koons said they would clean up and never did. In short, the saleman are lazy and dishonest and the service horrendous in every possible way. Avoid this place at all costs. I am now searching the web to post at every available site with reviews to make sure no one else goes here. It was that bad. More

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