Alex Castro

Bought my last 3 cars from Arlington. Got to know Alex a little, nice guy, always willing to talk. Comfortable and closest Lexus dealership to my home.Since Bob Rohman has passed and co Got to know Alex a little, nice guy, always willing to talk. Comfortable and closest Lexus dealership to my home.Since Bob Rohman has passed and covid it has gotten a little more sterile. More

by lindondebbie Verified Customer Verified Customer

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Alex facilitated the sale by providing relevant information about the Lexus Nx and that made the decision easy. Overall pleased without much upselling. information about the Lexus Nx and that made the decision easy. Overall pleased without much upselling. More

by reddybuffalo Verified Customer Verified Customer

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I would have like a faster more personal service due to the car being only a week old. Not the wait your turn attitude. My wife had to work early afternoon. My decision to purchase was based on perceived L the car being only a week old. Not the wait your turn attitude. My wife had to work early afternoon. My decision to purchase was based on perceived Lexus quality and my dealer expectations in the handling of an any warranty covered problems. I’m not so sure of a second purchase. Maybe, maybe not. More

by mfasenmyer Verified Customer Verified Customer

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Alex was so knowledgeable and we had a nice comfort level with him instantly. He made the difference! Also, the dealership was very clean, thoughtful amenities for shoppers. A nice experience. The credit ch with him instantly. He made the difference! Also, the dealership was very clean, thoughtful amenities for shoppers. A nice experience. The credit check, etc took too long. More

by kaufman304 Verified Customer Verified Customer

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Complete disappointment. Sold me a lemon,Diaz hispanic salesman. When I came back, because transmission went out when I was buying the car. He said there, call through it. So Sold me a lemon,Diaz hispanic salesman. When I came back, because transmission went out when I was buying the car. He said there, call through it. So that means they knew all about the transmission, both sold it to me anyway. I ask for a loner. Alex completely ignore me. It was obvious. They were looking for a million excuses to do me wrong. When a vehicle is in a shop, that's sauce man. The Hispanic guy never bother calling me not even once I had to constantly call the shop. I see nothing but red flags. If you buy a car in there, and things go wrong. Most likely is a good chance they are. gonna look for a million excuses, not to man up and do the right thing. Don't be surprised if they turn that back on you. More

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OMG. WHere do I start this dealership should get closed down. Any good reviews they had there employees to write them. Please stay away from Chris in fina WHere do I start this dealership should get closed down. Any good reviews they had there employees to write them. Please stay away from Chris in finance dept. He is so Dam Lazy and a big liar. Each time you call finance dept no one nevers answer the phones. All mailbox full. I been waiting for my refund regarding me canceling my tire and wheel warranty. I signed papers back on May 14 now July 17 and still don't have my refund I contact Lexus Corp location. And now Chris responded to them and not the customer. Chris and all managers their should be fired. Please if you are praying people GOD will show please stay away from this car dealership. From sales rep. To service reps front door reception and finance dept Are all Liars. More

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Purchasing our ES Ultra Luxury sedan was very pleasant both from dealing with our sales person, Alex Castro, and our finance manager, Chris Norton, who made both the sales transaction and the finance tran both from dealing with our sales person, Alex Castro, and our finance manager, Chris Norton, who made both the sales transaction and the finance transaction very positive experiences. More

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This was the easiest car lease of my life, I appreciate their value of my time as a customer. their value of my time as a customer. More

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It was a very enjoyable experience. Everyone was kind and courteous. Everything went without a problem. I will use your dealership again thank you Michael Kmiec. Everyone was kind and courteous. Everything went without a problem. I will use your dealership again thank you Michael Kmiec. More

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Our saleperson Alex was very knowledgeable and professional. Alex made the whole sales process smooth and agreeable. I would definitely choose Lexus of Arlington for my vehicle purchase in the fut professional. Alex made the whole sales process smooth and agreeable. I would definitely choose Lexus of Arlington for my vehicle purchase in the future. More

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