Alex Castro

Complete disappointment. Sold me a lemon,Diaz hispanic salesman. When I came back, because transmission went out when I was buying the car. He said there, call through it. So Sold me a lemon,Diaz hispanic salesman. When I came back, because transmission went out when I was buying the car. He said there, call through it. So that means they knew all about the transmission, both sold it to me anyway. I ask for a loner. Alex completely ignore me. It was obvious. They were looking for a million excuses to do me wrong. When a vehicle is in a shop, that's sauce man. The Hispanic guy never bother calling me not even once I had to constantly call the shop. I see nothing but red flags. If you buy a car in there, and things go wrong. Most likely is a good chance they are. gonna look for a million excuses, not to man up and do the right thing. Don't be surprised if they turn that back on you. More

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OMG. WHere do I start this dealership should get closed down. Any good reviews they had there employees to write them. Please stay away from Chris in fina WHere do I start this dealership should get closed down. Any good reviews they had there employees to write them. Please stay away from Chris in finance dept. He is so Dam Lazy and a big liar. Each time you call finance dept no one nevers answer the phones. All mailbox full. I been waiting for my refund regarding me canceling my tire and wheel warranty. I signed papers back on May 14 now July 17 and still don't have my refund I contact Lexus Corp location. And now Chris responded to them and not the customer. Chris and all managers their should be fired. Please if you are praying people GOD will show please stay away from this car dealership. From sales rep. To service reps front door reception and finance dept Are all Liars. More

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Purchasing our ES Ultra Luxury sedan was very pleasant both from dealing with our sales person, Alex Castro, and our finance manager, Chris Norton, who made both the sales transaction and the finance tran both from dealing with our sales person, Alex Castro, and our finance manager, Chris Norton, who made both the sales transaction and the finance transaction very positive experiences. More

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This was the easiest car lease of my life, I appreciate their value of my time as a customer. their value of my time as a customer. More

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It was a very enjoyable experience. Everyone was kind and courteous. Everything went without a problem. I will use your dealership again thank you Michael Kmiec. Everyone was kind and courteous. Everything went without a problem. I will use your dealership again thank you Michael Kmiec. More

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Our saleperson Alex was very knowledgeable and professional. Alex made the whole sales process smooth and agreeable. I would definitely choose Lexus of Arlington for my vehicle purchase in the fut professional. Alex made the whole sales process smooth and agreeable. I would definitely choose Lexus of Arlington for my vehicle purchase in the future. More

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I never received a follow up call from anyone. I still haven’t received my second key! It has been almost 3 months. I called back couple of times and nothing has been done. Dealership looks spacio I still haven’t received my second key! It has been almost 3 months. I called back couple of times and nothing has been done. Dealership looks spacious and attractive. However, snacks were not refilled and there were no incentives offered. More

by JASAJ96 Verified Customer Verified Customer

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Recently visited the dealership for two purposes. First, I dealt with Alex Castro regarding the expiration of my lease. Very personable and professional. Once I told him I was going to purchase th First, I dealt with Alex Castro regarding the expiration of my lease. Very personable and professional. Once I told him I was going to purchase the vehicle upon termination of the lease, he provided me with all the information I needed to complete the process next month, including the ability to trade in another vehicle as part of the process. Second, I met with Jose Garcia in Service. Had an issue with the rear wiper which was making noise. Like Alex, Jose was very personable and professional. He examined the problem and with the help of the mechanical staff, was able to resolve the problem in a short amount of time. In addition, he took it upon himself to check the remaining life of the brakes (when I was there in June, I was told I would need brakes in short order). He told me I had 3 mm left and that it could wait until my next service appointment in June. No pressure at all. Very satisfied with the people I have encountered at AL. Top notch people and service. More

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Alex was very helpful as always. He made the extra effort to help me buy my car and get out of dealership quickly. Great experience!! He made the extra effort to help me buy my car and get out of dealership quickly. Great experience!! More

by TIEVOLIFARM Verified Customer Verified Customer

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High quality service Great communication skills Done fast, great facilities and staff Would definitely recommend fast, great facilities and staff Would definitely recommend More

by BROKER0 Verified Customer Verified Customer

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