Alex Castro | Page 2

I never received a follow up call from anyone. I still haven’t received my second key! It has been almost 3 months. I called back couple of times and nothing has been done. Dealership looks spacio I still haven’t received my second key! It has been almost 3 months. I called back couple of times and nothing has been done. Dealership looks spacious and attractive. However, snacks were not refilled and there were no incentives offered. More

by JASAJ96 Verified Customer Verified Customer

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Recently visited the dealership for two purposes. First, I dealt with Alex Castro regarding the expiration of my lease. Very personable and professional. Once I told him I was going to purchase th First, I dealt with Alex Castro regarding the expiration of my lease. Very personable and professional. Once I told him I was going to purchase the vehicle upon termination of the lease, he provided me with all the information I needed to complete the process next month, including the ability to trade in another vehicle as part of the process. Second, I met with Jose Garcia in Service. Had an issue with the rear wiper which was making noise. Like Alex, Jose was very personable and professional. He examined the problem and with the help of the mechanical staff, was able to resolve the problem in a short amount of time. In addition, he took it upon himself to check the remaining life of the brakes (when I was there in June, I was told I would need brakes in short order). He told me I had 3 mm left and that it could wait until my next service appointment in June. No pressure at all. Very satisfied with the people I have encountered at AL. Top notch people and service. More

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Alex was very helpful as always. He made the extra effort to help me buy my car and get out of dealership quickly. Great experience!! He made the extra effort to help me buy my car and get out of dealership quickly. Great experience!! More

by TIEVOLIFARM Verified Customer Verified Customer

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High quality service Great communication skills Done fast, great facilities and staff Would definitely recommend fast, great facilities and staff Would definitely recommend More

by BROKER0 Verified Customer Verified Customer

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Beyond excellent customer service and knowledgeable staff! I would highly recommend Lexus of Arlington Heights! staff! I would highly recommend Lexus of Arlington Heights! More

by TRICIAG20 Verified Customer Verified Customer

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Alec & Peter were assisting us in car to our need and very patients also enjoyed their attitude. very patients also enjoyed their attitude. More

by OP Verified Customer Verified Customer

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The team at Lexus of Arlington were amazing in helping me find just the right vehicle for my better half. She loves her Lexus RX350! find just the right vehicle for my better half. She loves her Lexus RX350! More

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Alex was very helpful and knowledgeable and would recommend him to others interested in buying a car recommend him to others interested in buying a car More

by JF76444 Verified Customer Verified Customer

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A Smooth transaction for my lease buy out and service of the car. They always make you feel special there. the car. They always make you feel special there. More

by JAW513 Verified Customer Verified Customer

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Very nice they showed me how to work my smart car and downloaded the app for my car. downloaded the app for my car. More

by AGNES.BOROWSKI Verified Customer Verified Customer

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