Alex Castro | Page 12

The Ultimate Professional Alex Castro is the ultimate professional. He worked with me for two plus years to find just the right car and put a deal together that I could accept. Alex Castro is the ultimate professional. He worked with me for two plus years to find just the right car and put a deal together that I could accept. Throughout the process he has always been gracious and patient. His knowledge of the Lexus products is second to none and he has a terrific ability to engage a client such that he or she can make an informed decision. He is a rare find and I will recommend his to anyone. Thanks Alex - you're the best! I would also like to recognize Rich McLain who graciously answered my questions in Alex's absence and helped to finalize the deal. Many thanks, Rich. Voytek Rzankowski More

Report | Print

10 STARS for Alex Castro and manager Hugh Stinnette!!! I have purchased many many cars in the past and I must say Alex Castro and Hugh Stinnette have just earned a lifetime customer. I have never experienc I have purchased many many cars in the past and I must say Alex Castro and Hugh Stinnette have just earned a lifetime customer. I have never experienced such amazing customer service from the minute I walked in until the minute I left the dealership with my 2014 Es350. They were extremely professional, understanding, easy to work with and most of all FAIR! More

Report | Print

Lovely purchase I had how wonderful experience purchasing my dream RX at Arlington Lexus. Alex Castro He's very helpful and professional. I will recommend everyone I I had how wonderful experience purchasing my dream RX at Arlington Lexus. Alex Castro He's very helpful and professional. I will recommend everyone I know to see Alex. Thank you Alex. More

Report | Print

Consistent, Reliable information and service It has been my repeated pleasure to work with and purchase Lexus vehicles from Alex Castro at Arlington Lexus in Palatine. Alex is a gentle, extremely It has been my repeated pleasure to work with and purchase Lexus vehicles from Alex Castro at Arlington Lexus in Palatine. Alex is a gentle, extremely considerate and attentive representative of the both the Lexus brand and Arlington Lexus in Palatine. Based upon my most recent purchase on 09/03/14 we will do again down the road. I have also had good experiences with Rob Kennedy in the service department. More

Report | Print

A wonderful experience Our sales advisor, financial manager, and the person who showed me how to work the car (don't remember his name) were very patient and accomodating. Our sales advisor, financial manager, and the person who showed me how to work the car (don't remember his name) were very patient and accomodating. We feel the price we paid was reasonable. I have an 2002 RX300 and service the car at this facility and have been pleased. I have now bought a used, 2013 RX350 and so far, feel as though it is a new vehicle. Everyone seemed to go out of his way to make the purchase pleasant. More

Report | Print

Patient Salesman Just bought an RX 450h. Our salesman was Alex Castro. He was very patient and honest throughout the experience. We debated between a 2015 RX 350 a Just bought an RX 450h. Our salesman was Alex Castro. He was very patient and honest throughout the experience. We debated between a 2015 RX 350 and a 2013 RX 450h. He thoroughly explained the benefits and features of each. He followed through on all of his promises to make the RX 450h look brand new. I would highly recommend asking for Alex the next time you shop at Arlington Lexus. More

Report | Print

Arlington Lexus is the best in customer service Alex encouraged me to test drive the RX 350. I had previously reviewed about 10 different vehicles. Alex answered my questions and described all th Alex encouraged me to test drive the RX 350. I had previously reviewed about 10 different vehicles. Alex answered my questions and described all the features of the vehicle. I was really impressed with the quality of the RX350 as well as the professional and friendly care at the Arlington Lexus. Juan was great when I returned later in the evening to review the RX350 with my husband. More

Report | Print

No Hassels ever This is my second Lexus lease though Alex. He presents in such a way that clearly lets you know the buyer is in charge Sure there is some back and for This is my second Lexus lease though Alex. He presents in such a way that clearly lets you know the buyer is in charge Sure there is some back and forth negotiating but it is never insulting. Alex acquiesced to several requests to my satisfaction. Never pushy and always deffferential to the customer. Too bad more car sales people do not fit this mold. More

Report | Print

Excellent experience with Alex Castro Went to Arlington Lexus in Palatine looking for a low-mileage Lexus GS 350 based on their on-line inventory. We were greeted by Alex Castro as soon as Went to Arlington Lexus in Palatine looking for a low-mileage Lexus GS 350 based on their on-line inventory. We were greeted by Alex Castro as soon as we got there, and he was the most professional and helpful car salesman we have ever worked with. He is extremely knowledgable, very friendly, and made the entire experience a pleasure. If you are considering a Lexus in the Chicago area, you absolutely have to head out to Arlington Lexus in Palatine and ask for Alex. The entire staff is great, and Alex is a true professional. More

Report | Print

Internet sales I drove all the way from Tennessee to get this car. Everything was perfect! I enjoyed every minute. They make it so easy! Thank you Mr Rohrman! I drove all the way from Tennessee to get this car. Everything was perfect! I enjoyed every minute. They make it so easy! Thank you Mr Rohrman! More

Report | Print