Alex Castro | Page 7

The experience is something I can’t describe. What was supposed to be a delightful car buying experience ended in a humiliating and hurtful experience. We came back second time to buy a vehicle we initial supposed to be a delightful car buying experience ended in a humiliating and hurtful experience. We came back second time to buy a vehicle we initially test drove. We were first dealing with Adriana who seemed pleasant but somewhere her tone changed and she said “I don’t want to play any games here, you don’t either” when she wanted to tell us he was giving us the best price. Her choice of words might not be the best and my uncle wasn’t comfortable with dealing with her and asked for someone else. It was a disaster after that. ALEX CASTRO did everything he could to utterly humiliate us. I swear I couldn’t understand why he was like that. This man seemed like a RACIST, UTTERLY RUDE, JUDGMENTAL person. He made snarky comments about my shoes, kept saying “IF YOU ARE NOT TEST DRIVING THE CAR 99.9% OF THE TIME THEY DON’T BUY A CAR AND THEY WASTE MY TIME”. He basically wanted us to GET OUT. My family was very patient with him and respectfully left. My uncle said “if you can do $42000 give me call please”. He responded with “No, you have my number, you call me if you change your mind” He was at $45000 for a brand new car. I was shook. I’ve never been treated like this. Instead of leaving yelling and telling this man we DID NOT DESERVE THIS, I stayed back for 35 mins calmly to talk to him about his behavior in private. I wanted to understand his thought process. He was a person of color himself, I couldn't believe we were treated like this. Long story short, he was apologizing to me saying he will be better, but let me tell you, he was so sarcastic and humiliating the whole time. I told him he shouldn’t be apologizing to me but instead to my family in the car. This man is the most ignorant and pathetic sales person I’ve dealt with. Even at the end, I was very nice to him, but he has to be the worst person I’ve dealt with in a long time. This man needs to be reprimanded. This experience has left me shook and extremely hurt. Of course, we would not want to bring business here, but NO HUMAN SHOULD EVER HAVE TO EXPERIENCE THIS. PERIOD. More

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Staff are attentive and helpful. Great serviceAlex Staff are attentive and helpful. Great service Alex showed us around and gave us different options on how i can.choose my next vehicle. That is why Staff are attentive and helpful. Great service Alex showed us around and gave us different options on how i can.choose my next vehicle. That is why im driving the car i wanted. Thank you again More

by YEYE_327 Verified Customer Verified Customer

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Live in Hinsdale but decided to purchase my vehicle here. Everyone was wearing a mask and the dealership had sanitizer all over so I felt really safe. Staff was very accommodating. As compared to the Lexus o Everyone was wearing a mask and the dealership had sanitizer all over so I felt really safe. Staff was very accommodating. As compared to the Lexus of Westmont where the sales rep made me wait for 30 mins even with an appointment hence I left. Good straight forward sales experience with Alex. 👌 More

by RCAGUIA Verified Customer Verified Customer

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AS EXPECTED I expected seamless on time service from a luxury car dealer. I came for our 40k service check. The work was performed on time and as expected. I expected seamless on time service from a luxury car dealer. I came for our 40k service check. The work was performed on time and as expected. More

by STEPHEN_SCHEFF Verified Customer Verified Customer

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We had a great experience at Arlington Lexus. Wonderful selection, Alex was very professional, courteous and knowledgeable. Will definitely go back there for our next car purchase, too. selection, Alex was very professional, courteous and knowledgeable. Will definitely go back there for our next car purchase, too. More

by 350 customer Verified Customer Verified Customer

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It was very positive. All folks that I engaged with were very professional. All is good and the vehicle is running smoothly. Looking forward I'm very impressed with the dri All folks that I engaged with were very professional. All is good and the vehicle is running smoothly. Looking forward I'm very impressed with the drive of the vehicle. More

by JBARTOSEK Verified Customer Verified Customer

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Service Center is fine but Sales Staff are discriminatory Good service on both my wife and my Lexus vehicles. Tom was very attentive and did his best to make us aware of any available discounts when vehicles Good service on both my wife and my Lexus vehicles. Tom was very attentive and did his best to make us aware of any available discounts when vehicles are serviced. Sales experience when my wife tried to purchase my a vehicle was horrendous. Although my wife was making the purchase and knew what she wanted, the sales person, sales manager, and even the financing person directed all questions to me even though I kept telling them to direct the questions to my wife. Even this survey was addressed to me instead of the owner...my wife. Sales persons here definitely need training on how to respect their customers. Very poor listening skills. It's only about making a sale. And then, to make matters worse, upon delivery, they provided the wrong vehicle without many of the options we wanted. We will not purchase here again. Avoid this discriminatory dealership at all costs. More

by waykul Verified Customer Verified Customer

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I am very pleased to let you know that this is the best dealership. I just bought my third Lexus from The dealership in Arlington Heights I love it dealership. I just bought my third Lexus from The dealership in Arlington Heights I love it More

by Veska Verified Customer Verified Customer

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Alex castro Excellent service. Alex was very friendly and informative. Will return again when looking for a new car. I will recommend this dealership to my family Excellent service. Alex was very friendly and informative. Will return again when looking for a new car. I will recommend this dealership to my family and friends, More

by PINAJOSE56 Verified Customer Verified Customer

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In this more than difficult time I know my Lexus Dealer is open to service my vehicle. Tom has been wonderful helping me with my car during a long process of repair do to a major car accident. Can’t th is open to service my vehicle. Tom has been wonderful helping me with my car during a long process of repair do to a major car accident. Can’t thank him enough!! More

by Nita Goodman Verified Customer Verified Customer

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