Alex Espinoza | Page 2

I scheduled a service appointment for my 2023 Jeep Gladiator Diesel after the vehicle would not start and displayed a “Service Throttle Body” message on the dashboard. Your online appointment system a Gladiator Diesel after the vehicle would not start and displayed a “Service Throttle Body” message on the dashboard. Your online appointment system allowed me to book the service, despite your dealership not having diesel technicians. I only learned this after having my Jeep towed to your dealership. This information should have been communicated beforehand, as it resulted in unnecessary towing costs and an additional tow to Carl Burger Jeep to have the warranty work completed. While at the dealership regarding my Jeep, Ryan Marcos showed me a pre-owned 2022 Ram 3500, which I ultimately purchased. Unfortunately, as the purchasing process continued, my frustration grew due to a series of avoidable issues. Although my overall experience at your dealership was subpar, I want to recognize two individuals who provided outstanding service: Service Advisor Kathleen Farris and Sales Associate Ryan Marcos. Despite the dealership’s staffing limitations with diesel technicians, Kathleen was prompt in returning my calls, answered my questions clearly, and provided honest explanations as to why my Jeep could not be serviced under warranty. Similarly, Ryan Marcos was instrumental in completing the sale of the Ram 3500. My frustration was not with him. I n fact, without his efforts, the purchase likely would not have occurred. He consistently returned my calls, did his best to address my questions, and even came in on his day off to finalize the sale. That said, despite Kathleen and Ryan’s efforts, there were several issues that would prevent me from recommending your dealership to family and friends. I am providing this feedback because without it, a business cannot fully understand the customer’s perspective. Because the vehicle was purchased over the weekend, I was unable to have the Ram 3500 detailed at the time of delivery. I specifically requested that the headliner be cleaned. When I returned two day after purchase, I was informed the detailing water machine was broken, with no estimated timeline for repair. After getting the vehicle home, I checked the engine oil and filter status. Both indicated less than 50% life remaining, which was concerning given that the Carfax report showed service had been completed prior to sale. Without an on-site diesel technician, I am left questioning who performed the service and whether it was actually completed, which creates doubt. and distrust. I was also not informed that the vehicle came with only one key fob. This should have been disclosed prior to purchase, as replacing a key fob is expensive. Dealerships typically deduct value from trade-ins for missing keys so a replacement can be made before resale, and no vehicle should be sold with only one key without full disclosure prior to signing the purchase contract. Finally, during the finance process, my wife and I were prepared to walk away from the purchase. Mr. Arturo Hanson interjected his personal political beliefs regarding the current immigration debate. The discussion became uncomfortable enough that my wife suggested we “just buy the car” to end the conversation. Regardless of personal views, political discussions have no place in a professional sales environment and should probably be avoided. In closing, I consider myself a patient and understanding person, and I recognize that businesses and individuals can have difficult days. However, when looking at the totality of these circumstances, I hope you can understand my frustration and use this feedback to improve the experience for future customers. Sincerely, Joseph Clark More

by CABOCLARKS Verified Customer Verified Customer

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Love the staff overall great buying experience love the car will definitely recommend buying from them car will definitely recommend buying from them More

by virgilioescalante50 Verified Customer Verified Customer

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They did oil change on my truck but the work was done super dirty and even messed up the interior with oil . super dirty and even messed up the interior with oil . More

by balditoo_1994 Verified Customer Verified Customer

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My jeep advisor, Kathleen, is marvelous. She takes great care of me and my vehicle. I traveled to Poway from Point Loma because of her. She takes great care of me and my vehicle. I traveled to Poway from Point Loma because of her. More

by Ruthrapp1 Verified Customer Verified Customer

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Very professional staff was quick and pleasant when we purchased our Jeep. Would highly recommend purchased our Jeep. Would highly recommend More

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Quick promt service. Price was affordable. Service advisor was courteous and professional. Location was convenient. Price was affordable. Service advisor was courteous and professional. Location was convenient. More

by xberesford Verified Customer Verified Customer

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The drop off was hassle free and the repair time was well within the time frame for the complexity of the repair. Upon pickup, everything was explained to me and I was on my way in just a few minutes. Job we within the time frame for the complexity of the repair. Upon pickup, everything was explained to me and I was on my way in just a few minutes. Job well done!!!! More

by jsim111 Verified Customer Verified Customer

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Jay and Alex were great to work with. They gave me many options to find a vehicle in my price range. They gave me many options to find a vehicle in my price range. More

by jim.spooner Verified Customer Verified Customer

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Great team, got me the car i wanted and needed. Highly recommend going car shopping here! Highly recommend going car shopping here! More

by R.m.mcbride Verified Customer Verified Customer

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Since the dealership has switched to the pedder name I have not had a pleasant experience there. I brought my truck in for some maintenance and they refused to work on it due to aftermarket parts that all have not had a pleasant experience there. I brought my truck in for some maintenance and they refused to work on it due to aftermarket parts that all had California compliance stickers and aren’t supposed to void a factory warranty. I picked up my truck and the service worker handed me my keys and paperwork and that was it. No explanation of work completed. I will not be taking my truck there and will never recommend them to anyone. More

by Bdodge89 Verified Customer Verified Customer

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