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Alex Espinoza
Alex Espinoza | Page 3
Sales Manager
Pedder Chrysler Dodge Ram Jeep of Poway
13811 Poway Rd
Poway, CA 92064
59 Reviews
59 Reviews
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59 Reviews of Alex Espinoza
Verified Customer
February 26, 2026
They use manipulative sales tactics conning you into purchasing add on devices for thousands of dollars stating they’re required by law when they are not. purchasing add on devices for thousands of dollars stating they’re required by law when they are not. More
by jesse.montgomery
Other Employees Tagged: Mike Lacombe, Jacob Smith
February 23, 2026
I've always had a very positive experience with Pedder. This is in stark contrast to an unnamed Escondido dealer. This is in stark contrast to an unnamed Escondido dealer. More
by michaelsimpson0
Other Employees Tagged: Jacob Smith , Johnny Luttrell
February 04, 2026
I scheduled a service appointment for my 2023 Jeep Gladiator Diesel after the vehicle would not start and displayed a “Service Throttle Body” message on the dashboard. Your online appointment system a Gladiator Diesel after the vehicle would not start and displayed a “Service Throttle Body” message on the dashboard. Your online appointment system allowed me to book the service, despite your dealership not having diesel technicians. I only learned this after having my Jeep towed to your dealership. This information should have been communicated beforehand, as it resulted in unnecessary towing costs and an additional tow to Carl Burger Jeep to have the warranty work completed. While at the dealership regarding my Jeep, Ryan Marcos showed me a pre-owned 2022 Ram 3500, which I ultimately purchased. Unfortunately, as the purchasing process continued, my frustration grew due to a series of avoidable issues. Although my overall experience at your dealership was subpar, I want to recognize two individuals who provided outstanding service: Service Advisor Kathleen Farris and Sales Associate Ryan Marcos. Despite the dealership’s staffing limitations with diesel technicians, Kathleen was prompt in returning my calls, answered my questions clearly, and provided honest explanations as to why my Jeep could not be serviced under warranty. Similarly, Ryan Marcos was instrumental in completing the sale of the Ram 3500. My frustration was not with him. I n fact, without his efforts, the purchase likely would not have occurred. He consistently returned my calls, did his best to address my questions, and even came in on his day off to finalize the sale. That said, despite Kathleen and Ryan’s efforts, there were several issues that would prevent me from recommending your dealership to family and friends. I am providing this feedback because without it, a business cannot fully understand the customer’s perspective. Because the vehicle was purchased over the weekend, I was unable to have the Ram 3500 detailed at the time of delivery. I specifically requested that the headliner be cleaned. When I returned two day after purchase, I was informed the detailing water machine was broken, with no estimated timeline for repair. After getting the vehicle home, I checked the engine oil and filter status. Both indicated less than 50% life remaining, which was concerning given that the Carfax report showed service had been completed prior to sale. Without an on-site diesel technician, I am left questioning who performed the service and whether it was actually completed, which creates doubt. and distrust. I was also not informed that the vehicle came with only one key fob. This should have been disclosed prior to purchase, as replacing a key fob is expensive. Dealerships typically deduct value from trade-ins for missing keys so a replacement can be made before resale, and no vehicle should be sold with only one key without full disclosure prior to signing the purchase contract. Finally, during the finance process, my wife and I were prepared to walk away from the purchase. Mr. Arturo Hanson interjected his personal political beliefs regarding the current immigration debate. The discussion became uncomfortable enough that my wife suggested we “just buy the car” to end the conversation. Regardless of personal views, political discussions have no place in a professional sales environment and should probably be avoided. In closing, I consider myself a patient and understanding person, and I recognize that businesses and individuals can have difficult days. However, when looking at the totality of these circumstances, I hope you can understand my frustration and use this feedback to improve the experience for future customers. Sincerely, Joseph Clark More
by CABOCLARKS
Other Employees Tagged: Mike Lacombe, Jacob Smith
January 28, 2026
Very professional staff was quick and pleasant when we purchased our Jeep. Would highly recommend purchased our Jeep. Would highly recommend More
by Sdtcg023
Other Employees Tagged: Jacob Smith , Johnny Luttrell
January 22, 2026
Quick promt service. Price was affordable. Service advisor was courteous and professional. Location was convenient. Price was affordable. Service advisor was courteous and professional. Location was convenient. More
by xberesford
Other Employees Tagged: Mike Lacombe, Jacob Smith
January 19, 2026
The drop off was hassle free and the repair time was well within the time frame for the complexity of the repair. Upon pickup, everything was explained to me and I was on my way in just a few minutes. Job we within the time frame for the complexity of the repair. Upon pickup, everything was explained to me and I was on my way in just a few minutes. Job well done!!!! More
by jsim111
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