Alex Fathi | Page 4

Leo was very helpful in getting exactly what we wanted. He is extremely capable and caring, he helped us every step of the way in getting our first brand new car He is extremely capable and caring, he helped us every step of the way in getting our first brand new car More

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The men at this dealership are the best in the business! Thank you for finding my 2022! Chris Ramirez Dean Sarwan Woody and Tony! Awesome Thank you for finding my 2022! Chris Ramirez Dean Sarwan Woody and Tony! Awesome More

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Ryan Ruiz is a wonderful salesman. He shows professionalism, passion, great work ethic and dedication to satisfying his customers. He is a genuine man that cares about his work. professionalism, passion, great work ethic and dedication to satisfying his customers. He is a genuine man that cares about his work. More

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The team at Temecula Hyundai went above and beyond to make sure our car buying experience was top notch! James, Alex, Pedro, Richard and Chris were all so amazing. I’ve personally purchased three cars fr make sure our car buying experience was top notch! James, Alex, Pedro, Richard and Chris were all so amazing. I’ve personally purchased three cars from there and my Husband has purchased two because we know that we can trust that we’ll be taken care of from the moment we purchase to however long we keep that vehicle. Thank you ALL for such a wonderful experience!! I highly recommend purchasing/leasing from Temecula Hyundai! More

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Professional, friendly, knowledgeable people from sales to finance departments. If it weren't for the distance, I would have gone for my service to this dealership. to finance departments. If it weren't for the distance, I would have gone for my service to this dealership. More

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The dealership was quick & friendly. Alex Fathi was amazing. I’m very happy with my purchase. I would recommend this dealership to many others based off my experience. amazing. I’m very happy with my purchase. I would recommend this dealership to many others based off my experience. More

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Alex truly is the best. He has diligently responded to all of my questions and concerns and has gone far above and beyond what anyone would ever expect. I bought a Sonata and as he said this is fit for yo all of my questions and concerns and has gone far above and beyond what anyone would ever expect. I bought a Sonata and as he said this is fit for you, yes it is. Alex has been nothing short of extremely professional and responsive. I will be referring friends to him and definitely plan to purchase all future vehicles from him. Thank you Alex. More

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Superb quality customer service. Alex Escalante and Cory Miller were extremely helpful, patient, and provided genuine quality service. Same with Alex Fathi. Can not recommend Temecula Hyundai more highly. Miller were extremely helpful, patient, and provided genuine quality service. Same with Alex Fathi. Can not recommend Temecula Hyundai more highly. More

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Used car sales buying experience At the end of April 2017, I purchased a used Lexus from the Temecula Hyundai. Overall, I am satisfied with the car and the buying experience was avera At the end of April 2017, I purchased a used Lexus from the Temecula Hyundai. Overall, I am satisfied with the car and the buying experience was average. Rick Lockett helped me with the vehicle and he didn't seem to knowledgeable about the vehicle. I test drove it and it drove as expected and very similar to the 2017 versions at the Lexus dealership. I did find some cosmetic flaws but the price was good to pass up and I've been searching for this particular model for months. I went to finance with Brian Thinnes and he was doing the typical finance things offering warranties and extras I declined most of them. After signing the documents to finalize the purchase I was a new owner of a used Lexus. While driving it home I noticed the navigation sd card was missing from the vehicle. I called Rick Lockett but he never responded back to me. I was then forwarded to Alex and informed him of the issue and he said that he would get the sd card to me and check into the issue. A week later, I called back to follow up with Pedro said he would look up into the issue and contact Alex. Another week passes by, I called back to follow up and spoke to Brad and he told me that Alex no longer worked at the dealership. Brad said he would get the issue resolved for me. Six weeks passes by altogether and still no sd card! I kept contacting Brad and finally he said had the parts department send it out to me. Another week passes by and still no sd card. I get a call from FedEx, they said they had no address on the box but just the city and zip code. The next day, I received the sd card. The sd card was inserted into my vehicle and guess what... it does not work!! A few days later, I went to the Lexus dealership in Monterey, CA and told them what the issue was with the sd card. They told me that it was vehicle specific and once the sd card was inserted, it would not work for any other Lexus vehicle. I called Brad and told him about the shipping issue and he claimed it wasn't his fault and it was the parts department (how do you not take ownership of your mistakes?). I asked to be forwarded to the general manager or the district manager because I was not going to deal with Brad's run arounds and his false claims of calling back. Finally, I got the general manager to order the sd card through the Lexus Monterey dealership (which I told them to just send the money to me or order it through a local one near where I live and I'd pick it up myself). All in all, make sure you thoroughly check your vehicle before driving it off the lot or you will deal with incompetent people! More

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Hello The employees at the dealership where very helpful and attentive to my request, while showing the vehicles and doing the paper work. I am very happy w The employees at the dealership where very helpful and attentive to my request, while showing the vehicles and doing the paper work. I am very happy with my car. More

by saldana684 Verified Customer Verified Customer

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