Carlos Velasco
Carlos Velasco at Temecula Hyundai

Carlos Velasco

Service Manager

Temecula Hyundai

27430 Ynez Road
Temecula, CA 92591

4.4
80 Reviews
4.4

80 Reviews

Write a Review

80 Reviews of Carlos Velasco

August 13, 2026

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We have purchased four vehicles from Temecula Hyundai and customer service has always been fantastic, credit amazing, vehicles perfect More

by Drew
Service Price Transparency
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Recommend Dealer
Yes
Aug 13, 2026

Temecula Hyundai responded

Thank you so much for your continued loyalty and for choosing Temecula Hyundai for all four of your vehicle purchases\! We truly appreciate your kind words about our customer service and are thrilled to hear that you’ve had such a fantastic experience each time\. We look forward to continuing to provide you with the exceptional service you deserve\. Thank you for being part of the Temecula Hyundai family\!

August 08, 2026

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Did not use service. This review is for the sales department. Easy purchase and delivered the car to my home. No need to go to dealer. More

by BSTMCOPE
Recommend Dealer
Yes
Aug 08, 2026

Temecula Hyundai responded

Your note about home delivery highlights how our sales department aims to make purchasing hassle-free. Hearing that the purchase was easy means a lot to our team. We hope you enjoy driving your new Hyundai IONIQ 5.

August 07, 2026

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The service department will not help you voluntarily. You will have to argue with them to get something done. Nobody really cares about service! They just want to sell cars and be done with it. More

by rkwplus
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Recommend Dealer
No

Other Employees Tagged: Ben Woods , Pedro Rodriquez sold me all my cars. He was the best, but it looks like he’s gone.

Aug 07, 2026

Temecula Hyundai responded

Thank you for sharing your feedback. We’re sorry to hear that your experience with our service department left you feeling this way. Our goal is for every customer to feel heard, respected, and supported, both during the purchase process and long after. We take concerns like yours seriously and appreciate you bringing this to our attention. We would welcome the opportunity to better understand what happened and see how we can address your concerns. Please reach out to our team directly so we can work toward a resolution and provide the level of service you should expect from us.

August 07, 2026

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From the time I made the call to the time I left their service is top notch More

by GINAMSTRICKLAND
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Recommend Dealer
Yes

Other Employees Tagged: Steve Enriquez, Ben Woods, Blake Thommason, Adonis G , Ian in service

Aug 07, 2026

Temecula Hyundai responded

Hearing that your service experience felt top notch means a lot to our service department. We’re glad our team could provide seamless care for your Hyundai Santa Fe.

August 03, 2026

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“Adonis” (the best), and the team, were fantastic, my dad is 91 he will only take his car here, they all know him and treat him so good!!! Carlos the Service Mgr is very Accessible, and kind. I am his d More

by Cealvarez
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Ben Woods, Adonis G

Aug 03, 2026

Temecula Hyundai responded

Adonis and the rest of the team were delighted to care for your father at 91 and make him feel right at home. Carlos’s accessibility and kindness truly stood out, and we’re glad coordinating on his behalf was simple. Thank you for trusting us with your Hyundai, and we look forward to assisting you both again.

Aug 03, 2026

Temecula Hyundai responded

Thank you so much for your kind words, Catherine! We’re honored that your father trusts Temecula Hyundai with his vehicle. It’s wonderful to hear that Adonis, Carlos, and our entire service team consistently make him feel welcomed and well cared for. We truly appreciate your family’s trust and look forward to serving you both for many years to come!

August 02, 2026

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This service was absolutely great. They helped me tremendously find a place to go while they were working on my car. No complaints at all. More

by caralynesoares
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Recommend Dealer
Yes
Aug 02, 2026

Temecula Hyundai responded

Thank you for the fantastic review! We’re delighted to hear you had such a great service experience. It’s wonderful to know our team was able to help make your wait more comfortable by recommending a nearby place to spend your time while we worked on your vehicle. We truly appreciate your kind words and are grateful for your trust. We look forward to welcoming you back to Temecula Hyundai for your next visit!

August 01, 2026

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The service same to take a little long 4 1/2 hours to exchange brake fluid only Perhaps that day they were short staffed. Over all I was satisfied More

by anthony.
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Recommend Dealer
Yes

Other Employees Tagged: Steve Enriquez, Ben Woods

Aug 02, 2026

Temecula Hyundai responded

Thank you for your feedback. We apologize that your brake fluid exchange took longer than expected. We understand that 4½ hours is a significant amount of time to wait. While we may have been a bit short-staffed that day, we know that’s not the experience you should expect. We appreciate your patience and your understanding, and we’ll continue working to provide more efficient service on future visits. Thank you for choosing Temecula Hyundai.

July 29, 2026

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Car has been in twice for the same issue and they return it UN-repaired More

by bill@todifor.net
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Recommend Dealer
No
Jul 29, 2026

Temecula Hyundai responded

Thank you for taking the time to share your feedback. We're sorry to hear that your concern has not been resolved after multiple visits. We understand how frustrating that must be, and this is not the level of service we strive to provide. We'd appreciate the opportunity to review your situation and work toward a proper resolution. Please contact our Service Manager at your earliest convenience so we can discuss your experience and help get your vehicle repaired correctly. Thank you for bringing this to our attention.

July 28, 2026

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Service was quick and easy. The waiting area was comfortable and the staff was very accomodating. More

by NORM.DAWN
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Recommend Dealer
Yes
Jul 28, 2026

Temecula Hyundai responded

We’re delighted you had a five-star experience with our quick and easy service. We’re glad our comfortable waiting area and accommodating team made your visit pleasant. Thank you for trusting us with your Hyundai Tucson.

July 18, 2026

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I have never serviced my car anywhere from the time i bought it in 2022 … The service Dept is incredible at Hyundai Temecula , led by a good service Director “ Carlos “ everyone is upbeat and the job is More

by emmanuel.15
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Recommend Dealer
Yes
Jul 23, 2026

Temecula Hyundai responded

Thank you for your incredible review and for choosing Hyundai of Temecula for all of your service needs since purchasing your vehicle in 2022! We're honored to have earned your trust over the years. Carlos and our entire Service team will be thrilled to hear your kind words. Providing exceptional service, attention to detail, and returning your vehicle clean and ready to go are all part of the experience we strive to deliver. Your loyalty and recommendation mean the world to us. We truly appreciate your support and look forward to taking care of you and your vehicle for many years to come!

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