Carlos Velasco

Temecula Hyundai responded

Hearing that our service continues to impress you means a lot to us. We’re glad our team explained the issue with your Hyundai Tucson openly and provided guidance on driving it before bringing it back.

Temecula Hyundai responded

Thank you for bringing this to our attention\. We sincerely apologize for the frustration caused by receiving review requests when you have not had your vehicle serviced at our dealership\. We understand how irritating repeated messages can be, especially when you’ve already taken the time to contact us about the issue\. While these requests may be generated through a corporate system, we certainly don’t want to dismiss your concerns\. We will share your feedback with the appropriate team and do our best to help get this resolved\. We appreciate your patience and apologize again for the inconvenience\.

Temecula Hyundai responded

We're glad you felt well looked after from the moment you arrived for service on your 2026 Hyundai Santa Fe. Thank you for the five stars!

Temecula Hyundai responded

We're glad our team's follow up on the service for your Am General made a positive impression. Thank you for the five stars!

Temecula Hyundai responded

Thank you for sharing your concerns. We’re very sorry to hear about the oil consumption and smoke issues with your 2018 Hyundai Santa Fe. We understand how frustrating and concerning this must be, especially when you feel that your concerns haven’t been adequately addressed. We’d appreciate the opportunity to learn more about your experience and have our team review the situation to better understand what options may be available. Please reach out to our service management team so we can discuss your concerns further. Thank you for bringing this to our attention.

Temecula Hyundai responded

It's great to hear that we were able to help you. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Temecula Hyundai!

Temecula Hyundai responded

Your note about getting in and out quickly highlights how our service department aims to work efficiently. Our team is pleased we could handle the tire rotation, oil change, and filter replacements on your Hyundai Tucson Plug-In Hybrid so swiftly.

Temecula Hyundai responded

Thank you for your wonderful review and kind words about our entire Temecula Hyundai team! We're thrilled to hear that our sales, service, and management teams worked together to resolve your vehicle's technical issue while keeping your satisfaction a top priority. Providing professional service and putting our customers first is what we strive for every day. We sincerely appreciate your trust, your business, and your recognition of our team's efforts. Thank you for being part of the Temecula Hyundai family. We look forward to serving you again!

Temecula Hyundai responded

Thank you for sharing your experience. We sincerely apologize for the frustration and inconvenience you experienced during your vehicle's engine replacement. We understand how disappointing it must have been to wait four weeks, receive a rental vehicle that did not meet your needs, and then learn that your Palisade was damaged while in our care. The additional inconvenience of the body shop repairs and the fuel not being replenished only added to an already frustrating situation. This is certainly not the level of service we strive to provide at Temecula Hyundai. We take your concerns seriously and appreciate you bringing them to our attention. Your feedback will be reviewed with our management team to help us improve our processes and customer experience. We sincerely apologize again and appreciate the opportunity to address your concerns.

Temecula Hyundai responded

We’re glad your Hyundai Palisade received prompt care from our skilled service technicians. Knowing you found our team approachable and efficient is rewarding for us.