Alex Fathi | Page 5

Honest Review- Most Things Great But Some Issues Overall the experience was very satisfactory. I would say it was a pretty easy process compared to others and this is my 9th car. The staff was very Overall the experience was very satisfactory. I would say it was a pretty easy process compared to others and this is my 9th car. The staff was very friendly and very professional and not pressure oriented at all which was very nice. I would work with them again and give them the opportunity to earn my business. I do however have some very important complaints below which are the reasons that I gave my overall experience an 8 instead of a 10. I hope my feedback helps you adjust a few things so these surveys can be a 10. My experience was a 10 until the last 30 minutes of the customer experience. I can honestly say that even today, I am a bit bothered by what occurred. My issues were primarily with the accessory cost items added to the car that no one told me about in email or after being at the dealership for over 2 hours. These items were also not on the car window or with the sticker and actually had to be printed before I left. In addition, some of these choices made negatively impacted me after I leased the car and brought it home. My story is below on my total experience. On my initial email interaction with Rick, pricing was noted on the car with the words and "added dealer accessories" but did not list or have anything added. My assumption was this car is loaded and there is nothing that could possibly be added since the car has a premium package. I thought maybe floor mats or something and whatever the cost would be would be on the car. People are very personal about adding items after, so I figured there can’t be much. So based on this initial information, I decided to make the long drive down to Temecula versus going to Norm Reeves Cerritos which is much closer to me and who also had this car. After arriving the service was great and I was greeted very friendly and promptly and referred to Rick who then handed me off to one of the new sales associates David Alarcon. It was a busy time of day. David was very nice and customer centric and new to these models and I believe dealership. We test drove both the V8 model and V6 models that were originally noted in the emails from Rick. I decided on the V6. Again I was still under the understanding that I was going to lease or buy the car with nothing added at this point. After my car was appraised, a bit low in my opinion initially, we then arrived at a price below invoice on the new car which was exactly what I was looking for since the 2018 models were due out in July. I decided to capitalize my old car value and go with a lease. At this point again I am very happy and at a 10/10 rating in my mind for this whole experience. Then we come to the next step where David presented me with the first pricing summary and monthly lease rate review. It was at this point that things got a bit bumpy. Within this price summary there was a line item of almost 2000 dollars that no one had ever communicated to me. It wasn’t in email, on the car itself with the MSRP sticker and summary, or anywhere. It was at this point that my feelings went from a 10 to about a 6. It’s that feeling you get when you think someone has deceived you purposely. You kind of go from relaxed and happy to a flight or fight feeling, from trust to distrust. SO I took a deep breath and clearly told David I need to know what this is possibly for and that I don’t like it at all. It really felt that this was hidden intentionally. I went from thinking I was getting a great deal to these guys just pulled a slick move and are trying to screw me now that we are 2 hours into this process. This was a complete negative surprise to me and really rubbed me the wrong way. My goal was to get the lowest lease rate possible based on the lowest price of the car. To me, this felt like a tactic to put more money back into the cost of the car to offset the great deal discount on the car. In addition, I had personal choices that I wanted for the car after leasing it. I will be honest that if I had known about these items even in email, I would have most likely not leased the car from you folks and would have looked to get the same car at the same discount price without the dealer add-ons. So next I told David I was looking get the car at a certain price point per month. David was able to get within the ballpark. I have not looked at all the math in the contract to figure out how he did that but I did notice 1000 more back into the trade in and some increased mileage. I had initially told him my mileage requirements but the first draft quote was for the lowest amount per year. I am not sure frankly today if I got a great deal, a good deal, or an average deal. Next time I will request the line item information I need before setting foot in any dealer. I did that last time with Cadillac and it worked out very well. I broke the rule in this case based on my initial feelings on email and on the phone. Back to the add-ons. I would not have chosen these add-ons. I would not have chosen blue link, nor the vehicle theft system, nor the tint level. I had other solutions/preferences in mind that were personal to me. The tinting caused me the largest unexpected problem. I had planned on having the whole car done 1 level up from limo except the front windshield which would be lighter. I did this in my last Cadillac and loved it. I assumed this is what your tint level was at. Thus, after calling you folks and getting the brand and being told it was one up from limo, I searched all over the city to find the tint brand/model type you put on it. When the guy got here to tint the car, he told me that the level you put on the car was two up from limo not one. So I had to decide to remove it all and start over and pay a lot more or try and live with it not quite the way I wanted. So I decided to live with it as I did not want to spend the hundreds more to fix it correctly to what I wanted. I will say that I am not happy with having to do this as the car is not as dark, cool inside, or quite the look that I wanted. So my customer experience has been impacted by these items. The last item is minor but wanted to communicate it. There as a 400 dollar dealer turn in cost on my contract which I thought was crazy at first. The way its worded made it sound like you pay 400 when you turn the car in even if you are under miles and the car is in perfect condition. I called your folks in finance and they told me that it’s actually a penalty if you turn the car in early or a competitor buys out the car earl. So that was a relief but probably should be better communicated to the customer. That’s it in a nutshell. I hope the feedback helps. I usually don’t fill out these surveys but I had some thoughts and feelings I thought were important to your process and the customer experience. Sincerely, Steve Edwards More

by sje62168 Verified Customer Verified Customer

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2017 Elantra Wish I would have received more rebates or deals. Overall I would get my 4th car just wish since I have done it so much there was better deals Wish I would have received more rebates or deals. Overall I would get my 4th car just wish since I have done it so much there was better deals More

by gncweber Verified Customer Verified Customer

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Worked hard to get our business We had a price we wanted to,pay, a trade in value we needed to hit and a monthly payment we were comfortable with. Alex hit all three. We were very We had a price we wanted to,pay, a trade in value we needed to hit and a monthly payment we were comfortable with. Alex hit all three. We were very far apart when we first sat down to talk numbers but Alex worked hard to find a way to meet our needs and in the end, he did it. Our experience was great, no pressure sales, Tyler was very laid back but personable and we really appreciated his approach. He made shopping for a car actually pleasurable. The cherry on top was after we purchased, we found out we get free car washes for life. From beginning to the end we had a great experience with Hyundai Temecula and would absolutely go back again. More

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Thank you Temecula Hyundai Thank you for your excellent service and care! Your staff makes what most people apprehensive, a pleasant experience. I have been a customer for four Thank you for your excellent service and care! Your staff makes what most people apprehensive, a pleasant experience. I have been a customer for four years and I am happy to continue my relationship with your wonderful staff. I love my new Tuscon... More

by joellepatnode Verified Customer Verified Customer

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Best Hyundai Dealer Again, the easiest purchase ever. Quick and painless. Everyone there is awesome! Highly recommend this dealer. Go see any of the sales managers when y Again, the easiest purchase ever. Quick and painless. Everyone there is awesome! Highly recommend this dealer. Go see any of the sales managers when you go. Alex, Richard, or Brad! More

by Jarledge84 Verified Customer Verified Customer

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BEST SERVICE EVER THANK YOU TO ALEX FATHI AND BRAD CANNON WE HAD THE BEST CAR BUYING EXPERIENCE EVER ALEX FATHI WAS THE BEST AND MOST KNOWLEDGEABLE SALESPERSON ANYBODY THANK YOU TO ALEX FATHI AND BRAD CANNON WE HAD THE BEST CAR BUYING EXPERIENCE EVER ALEX FATHI WAS THE BEST AND MOST KNOWLEDGEABLE SALESPERSON ANYBODY WANTS TO BUY A NEW HYUNDAI THEY SHOULD GO TO TEMECULA HYUNDAI AND ASK FOR ALEX FATHI More

by RRENKOP Verified Customer Verified Customer

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Totally great and hassle-free service. Great staff, love everything this dealership has to offer. Definitely a wonderful selection of cars to look and choose from. Awesome customer service. Great staff, love everything this dealership has to offer. Definitely a wonderful selection of cars to look and choose from. Awesome customer service. Highly recommend to anyone looking to get a car. More

by YADIRAC614 Verified Customer Verified Customer

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