Alex Folz | Page 23

The reason(s) I keep coming back to this dealership is my service rep, Alex Folz, and the service manager, Marty Gillions. They seem to understand that, as a single woman, I have to be able to depend on the service rep, Alex Folz, and the service manager, Marty Gillions. They seem to understand that, as a single woman, I have to be able to depend on the vehicle I drive, without being able to understand the "workings" of the vehicle! I have to be able to trust that the information they give me is correct, and I have to be able to trust THEM. Thus far, I do. More

Report | Print

As always my experience for service was excellent. I would like to comment that I was recently in Salt Lake City, Utah and needed service there at the Garff Dealership. I was pleasantly surprised to fi would like to comment that I was recently in Salt Lake City, Utah and needed service there at the Garff Dealership. I was pleasantly surprised to find that before giving me back my car, not only did they wash it but they vacuumed the inside as well....... What a treat that was! I would like to recommend that my favorite Mercedes Dealership in Hagerstown adopt that practice...... :) More

Report | Print

This dealership is by far the best service dept for Mercedes in the DC metro area. I have to say that the above comment surprised me as well. There are only 3 major Mercedes dealers in the DC area Mercedes in the DC metro area. I have to say that the above comment surprised me as well. There are only 3 major Mercedes dealers in the DC area (what's with that?), and after trying the other two and being very disappointed with both pricing and service quality at the two in the Arlington and Tyson's area, I decided to try the third in Hagerstown. The difference is phenomenal -- the same service on the same car was approximately half the price, and was done on time, on budget with no surprises and no hassles. The service staff are competent, friendly and trustworthy to treat your car as if it were their own in terms of not doing unecessary things or telling you honestly when it'd be cheaper or better to go somewhere else. They recently were able to solve a surface paint problem that I'd been quoted $2500 at another dealer -- for nothing. Yes - zero. They were creative about trying some novel ideas, and they worked it out. You can't but respect that. That's the kind of initiative that deserves reward. Yes, it's a 45 mile drive from DC, but it's totally worth it More

Report | Print

Exceptional personal service by Alex. He knows the detailed history of our car ensuring essential maintenance is done to superb standards. Alex provides detailed explanations before the work is done, detailed history of our car ensuring essential maintenance is done to superb standards. Alex provides detailed explanations before the work is done, constantly working to ensure affordable repairs and quality service. More

Report | Print

I was more than pleased with this recent service experience. First off, I was scheduled as soon as possible. I was given several reminders as the appointment date approached. I was given the price f experience. First off, I was scheduled as soon as possible. I was given several reminders as the appointment date approached. I was given the price for replacement parts, but Mr. Foltz recommended they try to repair the items first. I was given an estimate that was reasonable, but when the work was completed, the actual cost was considerably less. I was totally pleased with the workmanship. There was no evidence of the original problem when I drove my vehicle home. Because the work was estimated to be several hours, I was given transportation home and then picked up after the work was completed. The driver, Mr. Turner, was a very enjoyable person to be around. During our conversation, we found out we had mutual acquaintecees. As I waited briefly in the customer area, I spoke with another customer from out of state. He said he goes considerably out of his way to come to this dealership after using another that could not compare to the service he received at MCB of Hagerstown. I can easily understand what he meant; I echo his sentiments. C. Peyton More

Report | Print