Alex Folz

Excellent quality services at Mercedes-Benz of Hagerstown, MD! Their service department is fantastic - from your initial call, to scheduling an appointment, their service advisors are attentive an Hagerstown, MD! Their service department is fantastic - from your initial call, to scheduling an appointment, their service advisors are attentive and absolutely do care. I have a 2007 Mercedes-Benz E350 4-Matic with over 154k miles and, a 2011 E63 AMG. The old saying, "You get what you pay for..." is quite true! Why? As a Mercedes-Benz fan, I am big on service and maintenance. My motto is, if you take care of it, it will take care of you! The last thing I want is, to break down alongside the highway because I failed to take care of preventive maintenance items (brakes, tires, mechanical repairs, etc). Hagerstown Mercedes-Benz will ensure that your service experience is the very best. Their motto is, "The Best or Nothing." Their parts department is outstanding too! Need an OEM part, call, text or email them! I could go on and on about the quality but, you must see for yourself, stop in for a visit, check out their amazing show room, peruse their automotive inventory! Thank you, Mercedes-Benz of Hagerstown, for all that you do! More

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Alex and his team always deliver first class service and have never disappointed, From a happy 10 year customer. Thanks Alex!! have never disappointed, From a happy 10 year customer. Thanks Alex!! More

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My service contact has always been Alex. Have never had any issues at Hagerstown Mercedes. Have never had any issues at Hagerstown Mercedes. More

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My service was prompt and professional. Waiting area had snacks and drinks. Area was comfortable and clean. I highly recommend Mercedes-Benz of Hagerstown Waiting area had snacks and drinks. Area was comfortable and clean. I highly recommend Mercedes-Benz of Hagerstown More

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Great car and great service! ! It was a very quick and smooth process. Thank you, Jeanne ! It was a very quick and smooth process. Thank you, Jeanne More

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Barry London and Austin Shemon are the best in the Sales Department and Alex in the Service Department Department and Alex in the Service Department More

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They did a fantastic job servicing my car. It was done in a timely manner, A+ service. It was done in a timely manner, A+ service. More

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MB of Hagerstown is fantastic. I had an emergency repair—without an appointment, i pulled into the check in bay and Alex immediately let me know they would take care of it for me. I had an emergency repair—without an appointment, i pulled into the check in bay and Alex immediately let me know they would take care of it for me. Everyone was kind, helpful and polished. It’s always a great experience at Mercedes Benz of Hagerstown!!! More

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I just bought a 2026 GLS 450 and I love it. I bought a 2017 5 years ago and it was time to upgrade. Kyle Swanson made both purchases so easy. The service department is great and Alex is there t I bought a 2017 5 years ago and it was time to upgrade. Kyle Swanson made both purchases so easy. The service department is great and Alex is there to answer any questions. Dealership is very easy to deal with. Ask for Kyle! More

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Great dealer and great workers. Very helpful and curtious Would recommend them every time!!!A1 service Very helpful and curtious Would recommend them every time!!!A1 service More

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