Alex Goldman

After leaving my original review, I was contacted directly by management at Napleton in Arlington Heights. They were very proactive, apologized for my experience, and refunded the service charge to m directly by management at Napleton in Arlington Heights. They were very proactive, apologized for my experience, and refunded the service charge to my credit card. I truly appreciated the personal outreach and their willingness to take accountability and make things right. Since then, I have returned for additional service, and the difference has been noticeable. I’ve been treated kindly, professionally, and with genuine care, which tells me they didn’t just react — they adjusted. Customer service recovery matters, and in this case, they recovered well. Because of how they handled the situation after the initial misstep, I feel it’s only fair to leave a 5-star review. People and businesses make mistakes; what matters is how they respond. Napleton owned theirs, learned from it, and earned a second chance. More

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Consumers deserve to know how the service department at Napleton Dodge Arlington Heights operates. My Chrysler Pacifica was kept for five days for a check-engine light. Communication during that time wa Napleton Dodge Arlington Heights operates. My Chrysler Pacifica was kept for five days for a check-engine light. Communication during that time was unacceptable. I received no proactive updates and had to repeatedly chase down the service department for answers. Eventually, I was told a STAR case had been opened. For anyone unfamiliar, STAR cases exist because Chrysler already knows the issue. They are not exploratory diagnostics—they are pattern-based, documented problems. Despite that, instead of explaining the known issue honestly, I was “recommended” nearly $400 in throttle body and fuel injection cleaning, carefully labeled as “maintenance” so it would not be covered by warranty. After picking up the vehicle, I independently consulted: • the head of service at a large Dodge dealership, and • a tenured automotive professor at a national university Both confirmed the same conclusion: • The error codes involved are a known Pacifica issue • They are commonly caused by moisture intrusion combined with freezing temperatures, particularly in the Midwest • The $400 services were not required, unlikely to resolve the issue, and are a classic upsell tactic used when dealerships want to avoid acknowledging known design or environmental faults In other words, this service department attempted to mask a known STAR case issue with a customer-paid upsell rather than disclose the reality of the problem. To add insult to injury, the service advisor proudly told me he had “discounted” my invoice by $20. After five days without my vehicle, poor communication, and an unnecessary $400 charge, that was insulting—not corrective. This experience raises serious questions: • Why are STAR cases being handled with upsells instead of transparency? • How often are customers being charged for “maintenance” to avoid warranty responsibility? • How many people leave believing their issue was fixed when it was simply papered over? This is not professional service. It is revenue-driven behavior disguised as diagnostics. If you bring your vehicle here, ask to see the STAR case documentation, demand written explanations, and get a second opinion. Or better yet, take your business to a dealership that treats known issues honestly instead of turning them into profit centers. More

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My service advisor was Alan . I brought my car in for a scuffed up rim and Alan made my rim better than new He’s the greatest. I brought my car in for a scuffed up rim and Alan made my rim better than new He’s the greatest. More

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The service that I get from napleton Jeep at Arlington heights is pretty good. Alan has been wonderful to work with. They have a pretty descent waiting area as well while your car is being inspected. heights is pretty good. Alan has been wonderful to work with. They have a pretty descent waiting area as well while your car is being inspected. More

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Muhammad Akhtar was professional and polite,he turned a iffy situation into a sale. Alex the manager was also very helpful in our decision making iffy situation into a sale. Alex the manager was also very helpful in our decision making More

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I set up an appointment to drive and hopefully buy a Volkswagen Tiguan. We arrived and when we went to test drive the car the check engine light was on, gas light was on, it said it needed an oil change Volkswagen Tiguan. We arrived and when we went to test drive the car the check engine light was on, gas light was on, it said it needed an oil change akin 12 miles and the tires were bare. Waste of my time to drive 40 minutes. They said they want customers to come in and it was a waste of time and horrible experience. More

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These people and the entire dealership are crooks. They list a car online for sale that does not exist, just to get your attention and then try to sell you a different one. They list a car online for sale that does not exist, just to get your attention and then try to sell you a different one. More

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Aterick was a pleasure to work with when buying a car this weekend. He was very knowledgeable and was great about walking through all the steps of the process. If I could give more than 5 stars, I woul this weekend. He was very knowledgeable and was great about walking through all the steps of the process. If I could give more than 5 stars, I would. More

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My experience at Napleton's in Arlington Heights was deeply troubling and raises serious questions about their pricing practices. I went there to check out a used 2020 Ram Big Horn listed at $28K. Despi deeply troubling and raises serious questions about their pricing practices. I went there to check out a used 2020 Ram Big Horn listed at $28K. Despite the clear advertisement, I was shocked when salesman Eldin and manager Alex added $5K to the price—$4K for a certification fee and $1K for a "used car selling fee." This was particularly frustrating because the truck was advertised as already certified. Eldin’s attempt to negotiate by cutting the certification fee in half only intensified my concerns about their pricing integrity. After I left, Alex called offering to sell me the truck at the original listing price if the pending sale fell through. However, the listing was removed the next day, making me question the legitimacy of his offer and the overall transparency of their pricing. Under Illinois law, while additional fees such as taxes, license, title, and documentary service fees are expected, the advertised price should reflect the true cost to the consumer. Napleton's pricing strategies appear not only deceptive but potentially questionable in their legality. My experience was far from satisfactory, and I strongly urge potential buyers to be cautious when dealing with this dealership. I also invite Napleton's to respond and clarify these practices to provide greater transparency for future customers. More

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I had a great experience with the purchase of my 2024 Jeep Grand Cherokee. My salesman Zack along with sales manager Alex and Matt where very courteous and professional. They made my purchase very easy Jeep Grand Cherokee. My salesman Zack along with sales manager Alex and Matt where very courteous and professional. They made my purchase very easy and simple. I will highly recommend Napleton Chrysler, Dodge Jeep to all my family and friends. Best vehicle purchase anywhere. More

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