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Alex Gonzales
Alex Gonzales at Alan Webb Mazda
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Alex Gonzales

Sales Consultant

Alan Webb Mazda

3716 NE 66th Ave
Vancouver, WA 98661

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4.7
16 Reviews
4.7

16 Reviews

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16 Reviews of Alex Gonzales

November 18, 2023

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Highly recommended, look for Alex Gonzales, he's very professional, I will highly recommend him when purchasing a vehicle and we also enjoy the Friendly Service by all staff. More

by DDELAROSA1
Recommend Dealer
Yes
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Nov 20, 2023

Alan Webb Mazda responded

Thanks a bunch! We're thrilled to hear that Alex provided you with professional service and that you enjoyed the friendly service from our staff. We appreciate your recommendation and look forward to assisting you with any future vehicle purchases.

November 11, 2023

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Great people with excellent service. They made the process of buying a car easy with no pressure tactics. More

by tylersmith
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Recommend Dealer
Yes

Other Employees Tagged: Chris Porter, Chris Smith, Marco Garcia, Jason Franklin Jr., John Kendall

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Nov 14, 2023

Alan Webb Mazda responded

Hey Tyler, thanks for the kind words! We're thrilled to hear that our team provided you with a stress-free car buying experience, appreciate your feedback and look forward to serving you again in the future!

October 17, 2023

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I've purchased two vehicles from Alan Webb Mazda, and both times the experience was a breeze. I never felt pressured, and the staff were extremely helpful and friendly. More

by alexandersanto7
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Recommend Dealer
Yes

Other Employees Tagged: Chris Porter, Chris Smith, CJ Seaman, David Milbrandt, Marco Garcia, Jason Franklin Jr., John Kendall

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August 19, 2023

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The team alan Alan Webb is truly excited about the cars they sell and it’s obvious. They showed me all the features, talked about options, and helped me learn how all the new technology works. More

by MINIBEEL
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Recommend Dealer
Yes

Other Employees Tagged: Detrik Blue, Mikayla Parker, Marco Garcia, John Kendall , A great guy helped me understand all the technology when I picked up my car. Chris maybe?

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June 15, 2023

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Small Mazda dealership that was friendly and easy to work with. I got a white Mazda CX-30, and they had the model I was looking for in stock. More

by Barbsmith2012
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Yes
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June 11, 2023

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Friendly staff and great deals. Very pleased with my new Mazda 3 Hatchback and will recommend the dealership to others. More

by kgordon32
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Recommend Dealer
Yes

Other Employees Tagged: Chris Smith

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June 07, 2023

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The service was terrible. They over promised and underdelivered. They guaranteed to honor my CarMax offer and then did not. Drove to CarMax, sold my car, and came back to buy More

by komer30
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Recommend Dealer
No

Other Employees Tagged: David Milbrandt , Martha Cole

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Jun 07, 2023

Alan Webb Mazda responded

I'm very sorry that you were unhappy with your purchase through Alan Webb. I (Martha Cole) did not assist with your purchase, other than to hand you your keys and thank you for your time. We also have several members of the LGBTQ+ community including two of the six sales team members, so we are quite LGBTQ+ friendly. Additionally, I am a Sales Manager here at the dealership and one of the few females to make it into management in the auto industry. That in and of itself shows that our company is woman friendly. We are not currently training anyone in the sales department for any management position, family or otherwise. We were short handed for finance the day you came in and made you well aware of that when we sent you to have lunch and let your dogs out. We called and let you know that we were ready to sign documents while you were at home. It is pretty misleading to say that you waited 4 hours without mentioning that you were aware of the situation and at home while waiting. It is my understanding that you ended up with around the same amount as Carmax when the tax credit was applied and decided to take it to Carmax anyway. At any point during the purchase process if you were uncomfortable, there was the option not to purchase through us. At no time were you forced to return and do business with us if you thought we had terrible service or went against your values. And at no time did you ever mention that you were unhappy with the process until this public message.

Jun 07, 2023

komer30 responded

Thank you for your response. I will provide examples and perhaps you can see why I did not mention it while there. First, on our first trip to your dealership, we were told that you would meet or beat the CarMax offer we had. We were excited about the one-stop shopping we could do because you had the exact car I was looking for. We returned the next day to learn that you would give me almost $2k less. The salesman also told me he could make up the difference in the trade. Again, he did not do that. He simply said, “I recommend you go to CarMax, get the money for your car and come back.” Not quality customer service. The finance manger pointed out it was about a $400 final difference. A car payment for me and a big difference as far as I am concerned. Perhaps it would have been better for you to chalk it up as a cost of doing business, but you chose not to. I had a “Feminist” T-shirt on when I signed the paperwork and the finance manager went out of his way to tell me a story of a fighter pilot friend of his who was killed because a female was on duty at the coastguard that day, which “should have never happened” because of the female on duty. Finally, as I was picking up my keys from you, my salesman told me that he could review all of the controls of the car but let me know he was already 2 hours over his shift and said something to the effect of “I could explain where the window wipers and things are, but it’s pretty self-explanatory.” I was told by the same salesperson that you were indeed training a family member to take over your job which was the delay. If that is not correct, the misinformation came from him. I am glad you have LGBTQ persons working at your dealership. I hope you make them feel more welcome than we did.

Jun 07, 2023

Alan Webb Mazda responded

Thank you for the clarification. I can now see why that would be frustrating and that it would be difficult to mention it at the dealership. Definitely a lot of misinformation going on with our sales member and coaching needed for our Finance Manager. I personally guarantee that this situation will not happen again and I thank you for bringing it to my attention. This is not the way we usually do business and I appreciate you explaining it further. If you have anything further that you would like to share, please call the store and ask for me personally. I give you my word that it will be handled in an appropriate manner.

May 26, 2023

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Great experience with Alex. He was very professional and knowledgeable. Smooth and easy on the paperwork side. All around a good buying experience. More

by SUSANFORPREZ
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Recommend Dealer
Yes

Other Employees Tagged: CJ Seaman

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May 25, 2023

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Great experience from start to finish. Chris was knowledgeable, attentive, understanding and very kind throughout the entire day More

by CARRIEPEARSON1515
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Recommend Dealer
Yes

Other Employees Tagged: Chris Smith, Marco Garcia

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April 04, 2023

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Great, friendly dealings done in a very timely and professional manner. Knowledgable and friendly staff knows their cars inside and out. More

by ed53
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Yes
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