Alex Hernandez
Alex Hernandez at Koons Tysons Toyota

Alex Hernandez | Page 2

Service Advisor

Koons Tysons Toyota

8610 Leesburg Pike
Vienna, VA 22182

4.7
47 Reviews
4.7

47 Reviews

Write a Review

47 Reviews of Alex Hernandez

September 25, 2024

Dealership Rating
Employee Rating

I've bought 3 Priuses at Koons over the last 15 or so years. Loved them all, but especially love the great service department. More

by TAP42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James Kim

Sep 26, 2024

Koons Tysons Toyota responded

Thank you for your loyalty over the years! We're delighted to hear that you've had such positive experiences with both our vehicles and service department at Koons Tysons Toyota. Enjoy your Toyota Prius!

August 14, 2024

Dealership Rating
Employee Rating

I have been taking my 2010 RAV4 to this Tysons Corner VA Toyota Service Center for years. The staff is alway helpful and knowledgeable & the mechanics are very reliable. David was big help the last time I n More

by hgordonsart
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 14, 2024

Koons Tysons Toyota responded

Thank you for your continued trust in Koons Tysons Toyota! We're glad to hear that our staff and mechanics have consistently provided reliable service, and we'll be sure to pass along the praise to David. Safe driving!

July 24, 2024

Dealership Rating
Employee Rating

Set up appointment for service easy and fast. Agent was excellent Service was as promised More

by twfrank
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 24, 2024

Koons Tysons Toyota responded

Thank you for sharing your positive experience with the Koons Tysons Toyota team! It was a pleasure to assist you.

April 14, 2024

Dealership Rating
Employee Rating

Me atendío Alex muy buen trabajo y fue eficiente al explicarme todo el mantenimiento que hicieron More

by Carlos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 15, 2024

Koons Tysons Toyota responded

Nos alegra leer que su experiencia de servicio en Koons Tysons Toyota fue una de 5 estrellas gracias al apoyo de Alex, Carlos! Esperamos tener la oportunidad de ayudarle de nuevo en el futuro. Que tenga un buen día!

January 19, 2024

Dealership Rating
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I had a great experience. My service advisor Alex was very helpful and has a great attitude. The routine maintenance and other odd issues were handled efficiently and satisfa More

by JS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 20, 2024

Koons Tysons Toyota responded

We're delighted to know that Alex and our team at Koons Tysons Toyota were able to provide you with a great experience! We appreciate your feedback on the efficient handling of your maintenance needs. Safe travels until we see you next time!

December 07, 2023

Dealership Rating
Employee Rating

Good experience and very satisfied about the work the have done to your car itself More

by reymina29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 07, 2023

Koons Tysons Toyota responded

Thank you for leaving Koons Tysons Toyota a five-star review! It's great to hear you had a satisfactory experience.

August 31, 2023

Dealership Rating
Employee Rating

Good service for my 2019 Toyota Highlander. They performed maintenance on it, plus I got my annual state safety inspection done. It was fast, convenient, and reasonably priced. More

by CHS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 31, 2023

Koons Tysons Toyota responded

We're glad to know you found our service fast, convenient and reasonably priced at Koons Tysons Toyota. We appreciate your feedback and look forward to assisting with any future maintenance needs for your 2019 Highlander!

July 24, 2023

Dealership Rating
Employee Rating

Alex Hernandez always goes the extra mile. He is kind, knowledgeable, prompt, and efficient. He always has a great smile to brighten your day. Our whole family goes to Alex and recommend hi More

by MaryH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 25, 2023

Koons Tysons Toyota responded

Mary, thank you for the glowing review! We're so glad to hear that Alex always provides exceptional service and goes above and beyond. Your recommendation means a lot to us, and we hope to see you back again at Koons Tysons Toyota!

April 24, 2023

Dealership Rating
Employee Rating

I only bring my car to the dealership where I purchased it from great service every time no complaints because I know it’s done right the first time. Thank you for your time and service. More

by Tonya mcclam
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: DeeDee Wheeler

Apr 24, 2023

Koons Tysons Toyota responded

Thank you for the review, Tonya! We are so glad to hear that you had such a successful experience working with the Koons Tysons Toyota team. Drive safely, and we hope to see you back again down the road!

Apr 24, 2023

Tonya mcclam responded

Best dealership in town I won’t take my car any place else

Apr 24, 2023

Tonya mcclam responded

Thank you fir taking care of me and my toyota

February 23, 2023

Dealership Rating
Employee Rating

My service coordinator Alex was great to work with. I will keep bringing my vehicle back for future service. More

by EZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 23, 2023

Koons Tysons Toyota responded

We're over the moon Alex provided quality service that's earned Koons Tysons Toyota your loyalty! We look forward to your next visit. Safe travels!

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