Alex Higgs

I bought a new Forester on 17 October 2025 and the total experience was EXTRAORDINARY. Every employee from Sales Consultant to Top Level Management knew their job and executed it with professionalism and c experience was EXTRAORDINARY. Every employee from Sales Consultant to Top Level Management knew their job and executed it with professionalism and courtesy. My purchase was delivered on time with all the upgrades that I requested for the agreed price. The Love Encore Delivery was scheduled based on my timing, and Charles did an excellent job in resolving my 22 questions and recommending the Google maps. Devin, my Sales Consultant continues to check on my progress in learning the techniques of my new Forester. This purchase has truly been an EXTRAORDINARY experience. More

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Friendly and helpful staff, helped to make the purchase process smooth and easy. Will continue to work with Sommers on future vehicles. process smooth and easy. Will continue to work with Sommers on future vehicles. More

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They treat you like family, plain and simple. Best car buying experience ever! Have already recommended the dealership to friends in the Madison area. Best car buying experience ever! Have already recommended the dealership to friends in the Madison area. More

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Good experience. Quickly finished the work. The payment online was tricky....unable to make that work. Quickly finished the work. The payment online was tricky....unable to make that work. More

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Friendly and courteous personnel. Prompt services. Easy to deal with. Clean well maintained facility!! Willingness to help!! Prompt services. Easy to deal with. Clean well maintained facility!! Willingness to help!! More

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The sales person was very helpful. The facility and the employees are very courteous and professional. The facility and the employees are very courteous and professional. More

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All around positive experience. I appreciated the online pricing feature. I don’t enjoy the usual sales process. I appreciated the online pricing feature. I don’t enjoy the usual sales process. More

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Darrell was amazing to work with. He explained everything clearly and simply, didn't push, and gave you time to think. When I was unsure about something and he was unable to help, he He explained everything clearly and simply, didn't push, and gave you time to think. When I was unsure about something and he was unable to help, he brought the people to me that could help. There were no games of waiting around. He also made these personal videos to introduce himself prior to my visit to the dealership as well as one of my vehicle when it arrived - little things that go a long way! More

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We were very impressed and pleased with how much it was obvious everyone we dealt with cared about us having a great customer experience. A special shout out to Darrell who was an absolute pleasure to work obvious everyone we dealt with cared about us having a great customer experience. A special shout out to Darrell who was an absolute pleasure to work with. More

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Alex and Jim were amazing at helping us choose two new outbacks to replace the last two we purchased from Alex. outbacks to replace the last two we purchased from Alex. More

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