Alex Lallas

Fantastic experience! Smooth and easy process, everyone was professional and fun to work with. I really appreciated how thorough Cliff Robert’s was. I have never bought a car before and was so clear on the functionality before I drove away. I’m usually at home reading the owners manual. Not the case with Russ Darrow and Cliff!! I’d recommend this dealership to anyone!

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We have purchased 4 vehicles from Russ Darrow because of how professional and attentive they are with customers. Cliff has always heard what we need and want and make it happen!

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Russ Darrow is amazing. Great customer service, great employees. Love going there!!! We love going there. Everyone is very kind and considerate and really looks out for us

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Tony Anderson was a pleasure to work with. His knowledge of the vehicles was very impressive and we never felt pressured at any point. He answered every question we threw at him without hesitation. He is a great guy and we would recommend him to anyone. Thanks Tony. Bryant and Jenna.

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Russ Darrow Kia of Madison went above and beyond to help me find my perfect vehicle. I worked with Zackery, and he was able to find me exactly what I was looking for while staying in my price range. He was very professional and polite and I highly recommend this dealership as they provide a positive and hassle free environment.

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We had an excellent experience. We were much in need of a new car and after a very good experience purchasing our Kia Sorento from Russ Darrow last year, knew just where to go. We got exactly what we were looking for and it was able to stay close to our budget. We felt like valued customers.

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First time at this dealership. Everyone was awesome and provided a very positive experience. Purchased a used vehicle. Great customer service! Worked with Michael Krumm in Sales, and Alex Lallas, Used Car Sales Manager.

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Friendly and very straight forward, easy to deal with. Fast service, car was waiting for us when we arrived to check it out. Tony Takov and Alex treated us very kindly

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Cliff is amazing. Me and my husband will likely only work with him when buying from here. He was really nice, straightforward about everything, just great. The rental manager? I think, came in a few hours into buying and I couldn't even focus on much of what he was saying because he kept messing with his mask. It was falling down, because it doesn't fit hi. and at one point he wanted to pull down his mask to talk to us. I was like "No? You can't spew your spit at us from two feet away during a pandemic." The financial guy who actually did all the paperwork with was SO pushy. We said no to the warranty like 5 times and he kept pushing. Like to the point that I'm like....did we just buy a crappy car? If he's so certain we need like freaking 3 grand worth of warranties, like is this car garbage? I'm sure its fine, but he should really realize how it sounds when hes basically telling us the electronics COULD FAIL AT ANY TIME AND YOUD BE 4 GRAND IN THE HOLE...like if thats the case, I'll go to Hesser and buy another Scion. If it wasn't for Cliff being so nice and trustworthy, I think we would have left. The interest rates, even for certified used, arent fantastic. Still 4.99% even with good credit.

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$17,000, no screws for plates, really bad wipers, no wiper fluid, engine looks corroded and full of dirt/sand, no callback! Have 3 days

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