Alex Lallas | Page 12

Always a good a experience. Very helpful and I was in and out with in a few hours which made for a good experience like last time. out with in a few hours which made for a good experience like last time. More

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After going to another dealership we stopped here to look at another vehicle on our list. The first dealership wasn't willing to work with our finance company(USAA). These guys were absolutely willing to wor at another vehicle on our list. The first dealership wasn't willing to work with our finance company(USAA). These guys were absolutely willing to work with our bank with the no pressure of trying to get us to finance with their finance company. On top of that they gave us a higher value for our trade in. At the end of our car buying experience we left with the vehicle we were looking for and used the finance company we came in with. The salesman we're very friendly and weren't trying any pushy sales tactics. I am very satisfied with my experience here. More

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Super friendly, Not Too pushy. Overall it was a very easy and good experience. Would definitely reccomend to another person. Thanks for the fast service! and good experience. Would definitely reccomend to another person. Thanks for the fast service! More

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Great customer service I had a great experience and Russ Darrow actually made it enjoyable to purchase a car. Prices were reasonable and they made the transaction effortl I had a great experience and Russ Darrow actually made it enjoyable to purchase a car. Prices were reasonable and they made the transaction effortless. More

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Great experience! Sales people we’re friendly and expedient in helping me purchase my first car. I would definitely recommend this dealership to anyone looking to purch Sales people we’re friendly and expedient in helping me purchase my first car. I would definitely recommend this dealership to anyone looking to purchase! More

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Very helpful and pleasant to work with. Helped me find the right car for my needs and kept it in my price range. Didn’t feel pressured into buying. the right car for my needs and kept it in my price range. Didn’t feel pressured into buying. More

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Jake Wheeler dealt with my issue in a repectful way. Ben Z and Alex did a great job listening to the issues had with Kia Z and Alex did a great job listening to the issues had with Kia More

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Salesperson Tasha Lincoln went above and beyond. I searched a 200-miles radius of Madison for a 2016 Kia Sorento with leather seats knowing that this model would be loaded with options my husband and I searched a 200-miles radius of Madison for a 2016 Kia Sorento with leather seats knowing that this model would be loaded with options my husband and I were interested in. I found one in Appleton along with several others in state and Illinois. Your electronic system referred me to call the Madison Russ Darrow Kia dealership and this is when I heard that they would bring the mid-size SUV down to Madison for me to test drive. Tasha Lincoln did this for us and was a fabulous salesperson. She was very informative and kind to deal with, as I had many questions for her to answer and firm requests. Also Finance Manager Taylor Gmeiner was wonderful in finalizing our financial transaction. More

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Awesome! Awesome!! Awesome! Staff was very helpful, respectful, knowledgeable and not pushy at all. Did not feel pressured. Very happy customer!! Best car buying experience! Staff was very helpful, respectful, knowledgeable and not pushy at all. Did not feel pressured. Very happy customer!! Best car buying experience! Will definitely refer people. More

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No Knowledge I had spoke with a online rep before my visit and gave her the exact car I was interested in. The car was delivered 24 hours before my arrival. I had I had spoke with a online rep before my visit and gave her the exact car I was interested in. The car was delivered 24 hours before my arrival. I had spoke with my bank and was pre approved before arrival. I arrived the day of to look at the car. The vehicle was dirty on the inside and out. The sales person David had no knowledge of the car but knew I would be coming in. He had actually sold me my last car 7 years earlier so he knew who I was. I then went on to spend almost 3 hours there negotiating a good interest rate with the sales manager Alex. In the waiting process I saw Alex speak under his breath in passing to David in regards to the sale. I am in Sales and know what this looks like. I was then led to the financial office to finalize my sale. I was treated rudely and very cold by that gentleman and even more so when I declined any of the extra add ons to the payment. I was then told to wait in the lobby for another 5-10 minutes until the car was being finished with detailing. After 20 minutes and a very impatient child with me, I walked outside to find David speaking to another sales person. I had to ask him where the vehicle was. He then went and got it and pulled it up to me. Upon further inspection I found ALOT of scratches and dings on the car, David said he could not help me at that point and said I could speak with the manager. I also asked where the other Key Fob was and he said it did not come from the dealership with another one. After spending over $20,000 on a car you would think all of this would have been addressed before I got there. I was told since it was a used car it is as is. I then got in the car and drove a block away to only have to turn back as the dashboard said the tires did not have enough air in them. Mind you, this was after along time waiting them to prepare the car for me. At this point, I have a crying child. So moral of the story is that once they make the sale, they cannot help you with anything else. The most rude unprofessional experience I have ever had buying a car. We were at Smart motors a few months before to buy a car for my husband and that was by far way more pleasurable then this. They laid out the red carpet for us there. I will never be back nor recommend this dealer every again. More

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