Zackery Glynn

I want to specifically call out the sales manager involved in our experience, because the lack of professionalism was just as concerning as the condition of the vehicle. After driving over 2 hours involved in our experience, because the lack of professionalism was just as concerning as the condition of the vehicle. After driving over 2 hours to see a “Certified” vehicle that was in unacceptable condition, not once did the manager apologize for the situation or acknowledge the time we wasted based on how the car was represented. The response was dismissive and filled with excuses instead of accountability. What made this even worse was the follow-up interaction. The very next week, I saw this same manager again in Madison after we ultimately still chose to purchase a different vehicle from the dealership. Instead of acting professionally, he avoided us entirely—wouldn’t greet us, wouldn’t shake hands, and wouldn’t acknowledge us as customers. At one point, he walked past me, shook his head, gave a visible look of disapproval, and then went behind the desk without saying a word. This was after we had already completed a purchase. That behavior is not just unprofessional—it’s unacceptable in any customer-facing role, especially in sales leadership. To be clear: we were told the original vehicle had no business being sold in its condition, yet it was still presented as “certified.” That disconnect alone should raise concerns for anyone considering doing business here. If there’s feedback for the management team: Own the situation. Acknowledge mistakes. Treat customers with basic respect—even when conversations are uncomfortable. This experience left a lasting impression for all the wrong reasons. More

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Zach was straight forward and great to work with. He even went 140 miles to pick up my vehicle himself instead of sending someone else. That's customer service if you ask me! This is my second vehic He even went 140 miles to pick up my vehicle himself instead of sending someone else. That's customer service if you ask me! This is my second vehicle from this dealer and I enjoy the experience there. More

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Russ Darrow of Kia Madison was wonderful on helping us choose and buy our new car. Everyone was very respectful and professional. choose and buy our new car. Everyone was very respectful and professional. More

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Very helpful team that works well together to ensure I was happy with my Kia purchase! was happy with my Kia purchase! More

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Zach was amazing to work with. He was considerate of my time and budget. He was super communicative and made sure that I understood the process. He even set my rear gate to a heigh He was considerate of my time and budget. He was super communicative and made sure that I understood the process. He even set my rear gate to a height that works for me! More

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Highly recommend! ! Zack helped me and was awesome. He went above and beyond. I bought a used car and it was exactly as pictured and described on cars.com. This is a to ! Zack helped me and was awesome. He went above and beyond. I bought a used car and it was exactly as pictured and described on cars.com. This is a top notch dealer! More

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Thank you Zach for helping us get a great deal on a car! You made the process quick and easy! You made the process quick and easy! More

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Great service, really understanding staff, Zach especially went above and beyond to make sure we got a clutch price. He was extremely patient. especially went above and beyond to make sure we got a clutch price. He was extremely patient. More

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Zackery Glynn helped me with buying my new 2026 Kia Seltos. He was very nice, and helped answer all of my questions. I felt very confident wi the my purchase by the end of it and was able to leave with Seltos. He was very nice, and helped answer all of my questions. I felt very confident wi the my purchase by the end of it and was able to leave with a new car! The facility is also nice; very clean, lots of lounge space for waiting, etc. More

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If it wasn’t the finance person trying hard to sell insurance, it would be a good experience. insurance, it would be a good experience. More

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