Alex Madueno | Page 3

This is the worst most ghetto place I have been to. They actually broke the glass on my windshield at one point which luckily my husband caught right away or it would have never been resolved. Then another actually broke the glass on my windshield at one point which luckily my husband caught right away or it would have never been resolved. Then another time I had a rep give me false info and treat me very rudely. There have been many times when I had an appointment for oil change and it takes 3 hours. One time I had an appointment For a vehicle problem. I go there because that is where I bought vehicle. I waited 3 hours and then they told me They did not have time and I had to come back next day. I tried to schedule an oil change there recently and had to call numerous times no answer. Transferred to a machine. When people answer they transfer you to a machine where you can’t leave a message. Or they promise to call you back and never call. I would give this 0 stars if I could. I have given them so many chances to redeem themselves but always fail. I am finding another location. Do not trust this place More

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This is the type place that gives car buying a bad name. Horrible sales tactics. Lie to get you in the door. Then try to charge above sticker price. Not slightly like 10k. Knowing the car will not be worth Horrible sales tactics. Lie to get you in the door. Then try to charge above sticker price. Not slightly like 10k. Knowing the car will not be worth close to that leaving the buyer in the home instantly. Stay away at all costs. More

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Fast, friendly service. I was very happy with my new car and the entire process throughout. and the entire process throughout. More

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All I can say that the management is a bunch a liars, deceitful, shady, and have no care for the costumer. bottom line is I was lied to and no one has the xxxxx to tell the truth, also I was told if you deceitful, shady, and have no care for the costumer. bottom line is I was lied to and no one has the xxxxx to tell the truth, also I was told if you dont like the price you can go someone else.by their sales manager, I also called the general manager which has the worst management skills someone should check his degree, and I also called vice president of sales and never got a call back. its all about the money and not the costumer. this place is garbage and people need to wake and understand and not purchase from this dealership. They train all their employees to lie and have no care, I will never buy or purchase any vehicle from the house of liars. dont be bought in by their fakeness. More

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They falsely advertised their brand new 2021 Kia Forte lxs to be $14,000 without saying that was with the military incentives included. So the price went up to $18000. Then after all fees and trade in, th lxs to be $14,000 without saying that was with the military incentives included. So the price went up to $18000. Then after all fees and trade in, they wanted $283 for 6 years for a $13,000 car. Then insulted my car that they were trying to buy. Like they weren’t even trying to sell a car. So unprofessional and probably illegal. More

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Had great exprience, JWilliams and leadership team treated me and my wife like we were VIPs. Dealership and service personel professionalism is second to none! If you want to buy a used or new vehicle treated me and my wife like we were VIPs. Dealership and service personel professionalism is second to none! If you want to buy a used or new vehicle head to KIA of Woodbridge, I recommend them to everyone! -Reggie Sargent More

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Condescending and rude Alex was rude and condescending throughout our time at Koon’s Kia. Despite Koon’s having the exact car we wanted to buy at a reasonable price, his att Alex was rude and condescending throughout our time at Koon’s Kia. Despite Koon’s having the exact car we wanted to buy at a reasonable price, his attitude towards me and my family made me walk away to a different dealership. He has zero people skill, it’s a mystery why and how he’s working in sales. He should be working at a place where he doesn’t have to interact with other people. More

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STAY AWAY - BAIT & SWITCH If you don't have integrity, nothing else matters. I drove 2 hrs after confirming the price, but when I got there of course things changed. Justin - If you don't have integrity, nothing else matters. I drove 2 hrs after confirming the price, but when I got there of course things changed. Justin - and the advertisement- quoted one price & Alex gave me another despite confirming several times the advertised price. He arrogantly responded that I should have gotten it from him in writing. So he admitted in that quote he's sleazy and a liar. He admitted that he lied to get me in there. I could have paid the difference, but his terrible customer service is why I didn't. He had been introduced as a Finance Manager, when asked for the Sales Manager, Alex said he was, when asked for the General Manager, Alex responded he was the General Manager - wow, must be a tough day being three people! I also told him before coming that we are a military family transitioning and registering the vehicle out of state; he had the info. Out of laziness or incompetence - probably both - he put it to the wrong state & told me I don't need to worry about it. His incompetence would have cost me THOUSANDS of dollars in error! Does this dealership/Alex just hate the military or not know/care what they're doing?! Finally, out of respect I tried to wait around to return the keys & give him my decision - he never even came back, never looked up, nothing... Very arrogant, rude & disrespectful. Pretty bad since I'm the paying customer. Of course, another customer was walking away from Alex as we walked in the door. Was that a lost unit due to Alex's lies or terrible customer service? ***I have to say, how bad do you have to be to lose a deal from a customer that was already willing to go through finance & willing to drive over two hours and pass countless other dealerships to get to you? View all Koons Kia of Woodbridge 4.1 (579) Kia dealer in Woodbridge, VirginiaClosed OVERVIEW POSTS PRODUCTS REVIEWS PHOTOS ABOUT 1 of 6 CALL DIRECTIONS SAVE WEBSITE 14208 Jefferson Davis Hwy, Woodbridge, VA 22191 Map of koons kia of woodbridge See other locations You visited yesterday Closed · Opens 11AM (703) 494-3333 Suggest an edit PRODUCTSVIEW ALL The Test Drive Sales Event! The Test Drive Sales Event! QUESTIONS & ANSWERS Q: Can someone call Cindy Ramsey about the replacement of the K&N air filter from her 2013 Sorrento you jokers threw away? 3 weeks and ZERO call backs is unacceptable. (No answers) See all questions (4) Ask the community INSIDE THIS PLACE Add photos View all Know this place? Answer quick questions OK CLOSE Street View113+ Photos Add a photo REVIEWS FROM THE WEB Cars.com 4.2/5 104 reviews Facebook 4.1/5 138 votes DealerRater.com 3.5/5 164 reviews POPULAR TIMES Sundays PLAN YOUR VISIT People typically spend 15 min to 1.5 hr here REVIEW SUMMARY 5 4 3 2 1 4.1 579 reviews "Great cars, great service, great price, and great overall experience." "The staff and management are personable and accommodating." "Thanks for the complimentary car wash and good old fashioned customer service." Brooke Evans Brooke Evans-Edit 12 hours ago More Google reviews VIEW ALLKIA DEALERS Brown's Manassas Kia Brown's Manassas Kia 4.2 (227) Kia dealer Fairfax Kia Fairfax Kia 4.4 (451) Kia dealer Ourisman Kia Ourisman Kia 4.4 (363) Kia dealer DARCARS Kia Temple Hills DARCARS Kia Temple Hills 3.8 (212) Kia dealer View all VIEW ALLUSED CAR DEALERS Koons Arlington Toyota Koons Arlington Toyota 4.6 (1,232) Toyota dealer Koons Falls Church Ford Koons Falls Church Ford 4.3 (1,184) Ford dealer Woodbridge Auto Sales Woodbridge Auto Sales 4.7 (197) Used car dealer Sheehy Nissan of Manassas Sheehy Nissan of Manassas 4.3 (960) Nissan dealer Hendrick Honda Woodbridge Hendrick Honda Woodbridge 4.4 (1,650) Honda dealer View all VIEW ALLCAR DEALERS Koons Automotive of Woodbridge Koons Automotive of Woodbridge 4.3 (579) Used car dealer Cowles Nissan Cowles Nissan 4.4 (1,108) Nissan dealer Malloy Hyundai Malloy Hyundai 4.1 (380) Hyundai dealer Lindsay Chevrolet Lindsay Chevrolet 4.4 (2,508) Chevrolet dealer Lustine Chrysler Dodge Jeep Ram Lustine Chrysler Dodge Jeep Ram 4.2 (2,055) Jeep dealer View all WEB RESULTS LATEST POSTS FROM THIS BUSINESS 2 of 6 3 of 6 4 of 6 REVIEWS FROM THE WEB Cars.com 4.2/5 104 reviews Facebook 4.1/5 138 votes DealerRater.com 3.5/5 164 reviews GOOGLE REVIEW SUMMARY 5 4 3 2 1 4.1 579 reviews "Great cars, great service, great price, and great overall experience." "The staff and management are personable and accommodating." "Thanks for the complimentary car wash and good old fashioned customer service." GOOGLE REVIEWS Most relevant Brooke Evans Brooke Evans Local Guide?·?31 reviews 19 minutes ago Drove 2 hrs after confirming the price, but when I got there of course things changed. Justin - and the advertisement- quoted one price & Alex gave me another despite confirming several times the advertised price. He arrogantly responded that I should have gotten it from him in writing. So he admitted in that quote he's sleazy and a liar. He admitted that he lied to get me in there. I could have paid the difference, but his terrible customer service is why I didn't. He had been introduced as a Finance Manager, when asked for the Sales Manager, Alex said he was, when asked for the General Manager, Alex responded he was the General Manager - wow, must be a tough day being three people! I also told him before coming that we are a military family transitioning and registering the vehicle out of state; he had the info. Out of laziness or incompetence - probably both - he put it to the wrong state & told me I don't need to worry about it. His incompetence would have cost me THOUSANDS of dollars in error! Does this dealership/Alex just hate the military or not know/care what they're doing?! Finally, out of respect I tried to wait around to return the keys & give him my decision - he never even came back, never looked up, nothing... Very arrogant, rude & disrespectful. Pretty bad since I'm the paying customer. Of course, another customer was walking away from Alex as we walked in the door. Was that a lost unit due to Alex's lies or terrible customer service? ***I have to say, how bad do you have to be to lose a deal from a customer that was already willing to go through finance & willing to drive over two hours and pass countless other dealerships to get to you? More

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Great place. Great people. Great service. If you're looking at a new car in dealerships in NOVA, you've gotta try this place out. Everyone here is nicer than at any other dealership. Alex and If you're looking at a new car in dealerships in NOVA, you've gotta try this place out. Everyone here is nicer than at any other dealership. Alex and Donovan were absolutely awesome. They worked with me to get a great deal going for my Kia Soul and made sure my car was running fine for months afterward with followups. I had to get rid of two cars to trade in for a new one after moving out here to Virginia. Went to many dealerships and none of them even came close to the customer service and deals I received here! Truly exceptional service and people here from sales to finance and even the service department. Would recommend 10/10 More

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Brand New Vehicle I purchased a new vehicle on May 20, 2017. Before I drove off the lot I noticed the speakers not working properly. So after poor customer service comm I purchased a new vehicle on May 20, 2017. Before I drove off the lot I noticed the speakers not working properly. So after poor customer service communication. I was told they would pick it up bring me a loaner. Well they did, they picked it up May 23. I didn't hear anything from no one about the status of my brand new vehicle until I wrote a review May 26. I was told the part will be in on my brand new Kia May 31. Well May 31 came and went. So once again lack of communication. I called June 1 only to be told my car would be ready that day. Schedule to have it delivered back to me June 2 sometime after 7pm. OK OK . Well guess what!!! I received a call at 6:25pm June 2 not from the service department but by the nice porter only to tell me my car is still not fixed! I do not recommend this dealership to anyone! The lack of communication and service! They should of by now just gave me another new car. I purchased May 23 and I only was able to drive it 2days. I'm just over it! Don't buy from here run!!!! More

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