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Alex Martinez
Alex Martinez at Gene Messer Ford of Lubbock

Alex Martinez

Internet Director

Gene Messer Ford of Lubbock

6000 19th St.
Lubbock, TX 79407

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4.6
85 Reviews
4.6

85 Reviews

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85 Reviews of Alex Martinez

September 22, 2026

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Employee Rating

Group 1 did an amazing job—Steve was easy to work with. 2 thumbs up!! More

by flamingo109
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Recommend Dealer
Yes
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Sep 23, 2026

Gene Messer Ford of Lubbock responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

September 18, 2026

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Overall, they completed the job, but the process took much longer than expected and communication could have been much better. More

by Madison.tyndell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Buck Barton , Cadyn

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Sep 21, 2026

Gene Messer Ford of Lubbock responded

Madison, thank you for sharing your feedback. While we’re glad the work was completed, we apologize that the process took longer than expected and that our communication fell short. We will use your feedback as a coaching opportunity with our team, as we know timely updates are an important part of providing a great service experience. We appreciate your business and hope to earn the opportunity to serve you again. Buck Barton | General Manager 806-788-2276 bbarton@group1auto.com

September 15, 2026

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Employee Rating

Stayed in contact with me on what was going on. Always friendly and thanked me for choosing them More

by Belindabridges1155
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Buck Barton

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Sep 18, 2026

Gene Messer Ford of Lubbock responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

September 11, 2026

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It was a great experience with my 58miles maintenance for my bronco sport car yesterday. At first, Mr Glenn Morris has a positive approached when we arrived at the service location Lubbock. He explained we More

by glendz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Buck Barton , Glenn Morris

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Sep 14, 2026

Gene Messer Ford of Lubbock responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

September 11, 2026

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Great customer service, very thorough! I was happy with my interaction! I will definitely always go back! More

by Vickie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Britton

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Sep 11, 2026

Gene Messer Ford of Lubbock responded

Vickie, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

September 09, 2026

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The Ford shop was very courtesy and quick to work. Had my truck for a few weeks, but I got it back and now it runs smooth better than ever More

by yogiusmc79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Buck Barton

Print
Sep 12, 2026

Gene Messer Ford of Lubbock responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 08, 2026

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Fast and friendly service. Will return soon as scheduling was done easily online. Thank you! More

by e.o.guerra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Buck Barton

Print
Sep 09, 2026

Gene Messer Ford of Lubbock responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 07, 2026

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Employee Rating

Michael in the service department took great care of my Maverick and got us back on the road. Professional, polite service from a great team! More

by Here and there
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Buck Barton , Michael

Print
Sep 08, 2026

Gene Messer Ford of Lubbock responded

Hi, we're happy you found our staff to be so supportive during your experience here at Group 1 Ford of Hub City. Feel free to reach out to us if you need anything. Have a wonderful day.

September 03, 2026

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Employee Rating

Ashley the Car Guy was awesome. He got the vehicle we wanted for us and we couldn't be happier. More

by casey
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Buck Barton , Aliyah Scarborough

Print
Sep 04, 2026

Gene Messer Ford of Lubbock responded

Casey, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Group 1 Ford of Hub City. Please don't hesitate to reach out if there's anything additional we can do for you.

August 28, 2026

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Employee Rating

Absolutely the best experience ever. Service department was very knowledgeable and friendly. I will definitely be coming back. More

by Dotus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Buck Barton , Britton Klienman, Service Tech

Print
Aug 29, 2026

Gene Messer Ford of Lubbock responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Group 1 Ford of Hub City! If you have any further questions, please give us a call. We're always happy to help!

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