Alex Martinez
Alex Martinez at Gene Messer Ford of Lubbock

Alex Martinez

Internet Director

Gene Messer Ford of Lubbock

6000 19th St.
Lubbock, TX 79407

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4.6
73 Reviews
4.6

73 Reviews

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73 Reviews of Alex Martinez

August 11, 2026

Dealership Rating
Employee Rating

They knew I had no way to get around, so had to wait. ..dealer went out of his way to get needed recall done ASAP! Very impressed! Thanks! More

by margecam52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Buck Barton

Aug 11, 2026

Gene Messer Ford of Lubbock responded

Hi, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

August 08, 2026

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Employee Rating

My service representative was the very best. She and the technician took care of my issue and got me back on the road. I thank the dealership and their staff, we are traveling and this really wo More

by roblew53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Buck Barton , LeighAnn Moore

August 01, 2026

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Atrocious . . no call back. Had an appointment and waited five hours. The absolute worse terrible More

by Scott
Service Price Transparency
Workmanship
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Recommend Dealer
No

Other Employees Tagged: Buck Barton , Service Department

Aug 05, 2026

Gene Messer Ford of Lubbock responded

Scott, thank you for taking the time to share your feedback. We sincerely apologize for your experience. You’re right that better communication was needed, and we will learn from this to improve moving forward. Our Service Director, Michael Purser, will be reaching out to you directly to discuss your visit and see how we can make things right. Thank you for bringing this to our attention. Buck Barton | General Manager bbarton@group1auto.com

August 01, 2026

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Adrianna was very helpful with the work that was done on my car. She was very friendly More

by Walterskaren52@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Buck Barton , Adrianna

Aug 02, 2026

Gene Messer Ford of Lubbock responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Group 1 Ford of Hub City! If you have any further questions, please don't hesitate to reach out!

July 31, 2026

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They always answered the phone and helped me with any questions I had. I even took my car back to Lubbock to another shop to get it wrapped and they loaned me a brand new car while I waited for it More

by darmes03
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Aug 02, 2026

Gene Messer Ford of Lubbock responded

Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

July 30, 2026

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Employee Rating

Guess all right. Few. Problems got fixed. Price little to high otherwise got fix took 4 weeks to long. More

by Tzgrandma54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Buck Barton , Taylor

July 30, 2026

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Was treated very well even though I wasn’t pleasant to begin with. The problem was taken care of in a timely matter. Which I did not expect. More

by Teresa Waters
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Buck Barton , Michael and Mike

Jul 30, 2026

Gene Messer Ford of Lubbock responded

Teresa, thank you for sharing your positive experience! If you have any further questions, please give us a call. We're always happy to help!

July 24, 2026

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Employee Rating

Not customer friendly. Buy our vehicle. Then you are on your own. They are doing okay in most areas but not helpful in owner training and coaching of the technology. More

by Ronh
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Buck Barton

Jul 25, 2026

Gene Messer Ford of Lubbock responded

Ronh, thank you for taking the time to share your experience. We sincerely apologize for the frustration you’ve experienced, especially with the communication regarding your vehicle and the issues you’ve encountered with your new F-150. This is not the level of service we strive to provide. We also appreciate your feedback regarding owner technology training, as we know how important that is. Our Service Manager, Mike Pugh, will be reaching out to you personally to discuss your concerns and work toward a resolution. Thank you for bringing this to our attention, and we appreciate the opportunity to make this right Buck Barton | General Manager 806-788-2276 bbarton@group1auto.com

July 23, 2026

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Employee Rating

friendly and courteous. vehicle was diagnosed and repaired professionally, delivered on time and charges were as estimated. More

by djones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Buck Barton , glen, shawn

Jul 28, 2026

Gene Messer Ford of Lubbock responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Group 1 Ford of Hub City. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 17, 2026

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Employee Rating

They were very friendly and helpful. Brought my truck in for recalls and it didn’t take long at all. More

by jlsvikings99
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Buck Barton , Alfredo Garcia 5 stars

Jul 17, 2026

Gene Messer Ford of Lubbock responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

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