Alex Martinez
Alex Martinez at Gene Messer Ford of Lubbock

Alex Martinez

Internet Director

Gene Messer Ford of Lubbock

6000 19th St.
Lubbock, TX 79407

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4.7
92 Reviews
4.7

92 Reviews

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92 Reviews of Alex Martinez

October 20, 2026

Dealership Rating
Employee Rating

Staff are nice and accommodating and the services are top notch. They also give discounts on services. More

by catepecha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Buck Barton , Glen

Oct 22, 2026

Gene Messer Ford of Lubbock responded

Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

October 19, 2026

Dealership Rating
Employee Rating

Repair was taken care of quickly. My advisor Leigh Ann did a phenomenal job at keeping me updated More

by lmoore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Buck Barton , Leigh Ann

Oct 20, 2026

Gene Messer Ford of Lubbock responded

Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

October 18, 2026

Dealership Rating
Employee Rating

Everyone at this location is always very professional and accommodating. They always take the time to very patiently answer any questions that I have. More

by csolo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Buck Barton

Oct 19, 2026

Gene Messer Ford of Lubbock responded

Hi, thank you for sharing your positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

October 06, 2026

Dealership Rating
Employee Rating

I brought my car to this dealership because I had a recall on my car that needed to be fixed. They got it done fast and it was done ever earlier then they originally said! More

by palomawadle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Buck Barton

Oct 07, 2026

Gene Messer Ford of Lubbock responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 03, 2026

Dealership Rating
Employee Rating

I do not typically use dealerships to work on my vehicle. I have never had good luck with your competitor across town. With that said your team blew my expectations out of the water. I could not be more plea More

by Shbright107
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Buck Barton

Oct 04, 2026

Gene Messer Ford of Lubbock responded

Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 30, 2026

Dealership Rating
Employee Rating

Very informative. Wait time was going to be longer, so they offered to uber me home. I didn’t have to wait there, then they picked me up and had me all set when I got More

by thelindsays01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Buck Barton

Oct 01, 2026

Gene Messer Ford of Lubbock responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 26, 2026

Dealership Rating
Employee Rating

Awesome and very friendly and helpful. Had a very good experience we will come back in the future More

by wen1969di
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Buck Barton , Light levario

Oct 03, 2026

Gene Messer Ford of Lubbock responded

Hi, we really appreciate your positive review! We're looking forward to your next visit with us!

September 22, 2026

Dealership Rating
Employee Rating

Group 1 did an amazing job—Steve was easy to work with. 2 thumbs up!! More

by flamingo109
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 23, 2026

Gene Messer Ford of Lubbock responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

September 18, 2026

Dealership Rating
Employee Rating

Overall, they completed the job, but the process took much longer than expected and communication could have been much better. More

by Madison.tyndell
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Buck Barton , Cadyn

Sep 21, 2026

Gene Messer Ford of Lubbock responded

Madison, thank you for sharing your feedback. While we’re glad the work was completed, we apologize that the process took longer than expected and that our communication fell short. We will use your feedback as a coaching opportunity with our team, as we know timely updates are an important part of providing a great service experience. We appreciate your business and hope to earn the opportunity to serve you again. Buck Barton | General Manager 806-788-2276 bbarton@group1auto.com

September 15, 2026

Dealership Rating
Employee Rating

Stayed in contact with me on what was going on. Always friendly and thanked me for choosing them More

by Belindabridges1155
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Buck Barton

Sep 18, 2026

Gene Messer Ford of Lubbock responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

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