Buck Barton
Buck Barton at Gene Messer Ford of Lubbock

Buck Barton

Sales

Gene Messer Ford of Lubbock

6000 19th St.
Lubbock, TX 79407

4.5
78 Reviews
4.5

78 Reviews

Write a Review

78 Reviews of Buck Barton

September 18, 2026

Dealership Rating
Employee Rating

Overall, they completed the job, but the process took much longer than expected and communication could have been much better. More

by Madison.tyndell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alex Martinez , Cadyn

Sep 21, 2026

Gene Messer Ford of Lubbock responded

Madison, thank you for sharing your feedback. While we’re glad the work was completed, we apologize that the process took longer than expected and that our communication fell short. We will use your feedback as a coaching opportunity with our team, as we know timely updates are an important part of providing a great service experience. We appreciate your business and hope to earn the opportunity to serve you again. Buck Barton | General Manager 806-788-2276 bbarton@group1auto.com

September 15, 2026

Dealership Rating
Employee Rating

Stayed in contact with me on what was going on. Always friendly and thanked me for choosing them More

by Belindabridges1155
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alex Martinez

Sep 18, 2026

Gene Messer Ford of Lubbock responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

September 11, 2026

Dealership Rating
Employee Rating

It was a great experience with my 58miles maintenance for my bronco sport car yesterday. At first, Mr Glenn Morris has a positive approached when we arrived at the service location Lubbock. He explained we More

by glendz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alex Martinez , Glenn Morris

Sep 14, 2026

Gene Messer Ford of Lubbock responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

September 09, 2026

Dealership Rating
Employee Rating

The Ford shop was very courtesy and quick to work. Had my truck for a few weeks, but I got it back and now it runs smooth better than ever More

by yogiusmc79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alex Martinez

Sep 12, 2026

Gene Messer Ford of Lubbock responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 08, 2026

Dealership Rating
Employee Rating

Fast and friendly service. Will return soon as scheduling was done easily online. Thank you! More

by e.o.guerra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alex Martinez

Sep 09, 2026

Gene Messer Ford of Lubbock responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 07, 2026

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Employee Rating

Michael in the service department took great care of my Maverick and got us back on the road. Professional, polite service from a great team! More

by Here and there
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alex Martinez , Michael

Sep 08, 2026

Gene Messer Ford of Lubbock responded

Hi, we're happy you found our staff to be so supportive during your experience here at Group 1 Ford of Hub City. Feel free to reach out to us if you need anything. Have a wonderful day.

September 03, 2026

Dealership Rating
Employee Rating

Ashley the Car Guy was awesome. He got the vehicle we wanted for us and we couldn't be happier. More

by casey
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Alex Martinez , Aliyah Scarborough

Sep 04, 2026

Gene Messer Ford of Lubbock responded

Casey, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Group 1 Ford of Hub City. Please don't hesitate to reach out if there's anything additional we can do for you.

August 28, 2026

Dealership Rating
Employee Rating

Absolutely the best experience ever. Service department was very knowledgeable and friendly. I will definitely be coming back. More

by Dotus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alex Martinez , Britton Klienman, Service Tech

Aug 29, 2026

Gene Messer Ford of Lubbock responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Group 1 Ford of Hub City! If you have any further questions, please give us a call. We're always happy to help!

August 24, 2026

Dealership Rating
Employee Rating

Had an appointment at 7 o’clock at 1 o’clock I called the truck has not been in the shop only for a recall that they had to put a computer to the service tech said that they had cars in from yesterday. They More

by abanda722
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Alex Martinez

Aug 30, 2026

Gene Messer Ford of Lubbock responded

We sincerely apologize for the lack of communication during your recent service visit. You should have been kept informed about the status of your truck, especially after arriving for a scheduled appointment. Michael Purser will be reaching out to you directly to discuss your experience and address your concerns. Thank you for bringing this to our attention. Buck Barton | General Manager Group 1 Ford of Hub City Group 1 Lincoln of Hub City 806-788-2276 bbarton@group1auto.com

August 17, 2026

Dealership Rating
Employee Rating

Britton had great customer service this morning as we came in to get a simple oil change on our vehicle. He made the whole experience easy and simple. Praises to Britton for a job well done! More

by rosita
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alex Martinez , Britton

Aug 18, 2026

Gene Messer Ford of Lubbock responded

Hi Rosita, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

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