Buck Barton

Calling to setup an appointment couldn’t have been any clearer and concise. The technician that took in my truck got me setup with a uber home quickly. With a follow up call for when my vehicle was ready. clearer and concise. The technician that took in my truck got me setup with a uber home quickly. With a follow up call for when my vehicle was ready. I always feel like they’re a clean and efficient dealership. More

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Service department sucked over promised UNDER delivered! 4.5 days to finish service work promised 2 days! This crappy service is chronic at Gene Messer Ford! Arrogant Staff! 4.5 days to finish service work promised 2 days! This crappy service is chronic at Gene Messer Ford! Arrogant Staff! More

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Dylan did an awesome job! He always does what he says he will do and makes the process quick and easy! He always does what he says he will do and makes the process quick and easy! More

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Very professional and very helpful they are a great team and I will be back and I will be back More

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We recently had our Transit Van serviced at Group 1 Ford and unfortunately it resulted in a severe accident which resulted in the total loss of our van. The service department failed to properly install the and unfortunately it resulted in a severe accident which resulted in the total loss of our van. The service department failed to properly install the bolts for the brake caliper. As a result the van lost control on the highway and ended up flipping onto it's side. Thankfully no one was seriously injured. If you use Group 1 Ford for service I would cautious inspect their work for your safety. More

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Great service and wanted to make sure that I got the car that I wanted the same day that I wanted the same day More

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They were friendly and helpful. However we feel we were lowballed on our trade in. However we feel we were lowballed on our trade in. More

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Hands down the best experience I have had at a service department. Audri was super amazing, kind, courteous, and understanding from start to finish. I came in for an oil change and to look at a window iss department. Audri was super amazing, kind, courteous, and understanding from start to finish. I came in for an oil change and to look at a window issue (walk-in, I did not have an appointment). I was on a time crunch to get to a doctor's appointment and on the road to Dallas, she said there was going to be a wait in which I agreed, but offered a ride if it got close to the appointment time. As the time got closer for me to need to leave, she was eager to get me an Uber to get me to the doctor appointment on-time and would have them pick me up afterwards as well. As the Uber arrived she had called to let me know my truck was ready and I could get back on the road. This is what service should look like, and I will be back to this service department because of her. Thank you Audri for your amazing help! More

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Deje la troca por una semana y ni siquiera la checaron, hablamos muchas vezes y nunca tuvieron una respuesta y siempre quedaban en regresar la llamada y ni una sola ves regresaron la llamada hablamos muchas vezes y nunca tuvieron una respuesta y siempre quedaban en regresar la llamada y ni una sola ves regresaron la llamada More

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Fast service. Took my truck in midday on a Saturday for an oil change and tire rotation. They had it done within an hour. Good customer service. LeighAnn took good Took my truck in midday on a Saturday for an oil change and tire rotation. They had it done within an hour. Good customer service. LeighAnn took good care of me. More

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