Buck Barton
Buck Barton at Gene Messer Ford of Lubbock

Buck Barton

Sales

Gene Messer Ford of Lubbock

6000 19th St.
Lubbock, TX 79407

4.5
82 Reviews
4.5

82 Reviews

Write a Review

82 Reviews of Buck Barton

October 06, 2026

Dealership Rating
Employee Rating

I brought my car to this dealership because I had a recall on my car that needed to be fixed. They got it done fast and it was done ever earlier then they originally said! More

by palomawadle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alex Martinez

Oct 07, 2026

Gene Messer Ford of Lubbock responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 03, 2026

Dealership Rating
Employee Rating

I do not typically use dealerships to work on my vehicle. I have never had good luck with your competitor across town. With that said your team blew my expectations out of the water. I could not be more plea More

by Shbright107
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Alex Martinez

Oct 04, 2026

Gene Messer Ford of Lubbock responded

Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 30, 2026

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Very informative. Wait time was going to be longer, so they offered to uber me home. I didn’t have to wait there, then they picked me up and had me all set when I got More

by thelindsays01
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Alex Martinez

Oct 01, 2026

Gene Messer Ford of Lubbock responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 26, 2026

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Employee Rating

Awesome and very friendly and helpful. Had a very good experience we will come back in the future More

by wen1969di
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: Alex Martinez , Light levario

Oct 03, 2026

Gene Messer Ford of Lubbock responded

Hi, we really appreciate your positive review! We're looking forward to your next visit with us!

September 18, 2026

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Employee Rating

Overall, they completed the job, but the process took much longer than expected and communication could have been much better. More

by Madison.tyndell
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Alex Martinez , Cadyn

Sep 21, 2026

Gene Messer Ford of Lubbock responded

Madison, thank you for sharing your feedback. While we’re glad the work was completed, we apologize that the process took longer than expected and that our communication fell short. We will use your feedback as a coaching opportunity with our team, as we know timely updates are an important part of providing a great service experience. We appreciate your business and hope to earn the opportunity to serve you again. Buck Barton | General Manager 806-788-2276 bbarton@group1auto.com

September 15, 2026

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Employee Rating

Stayed in contact with me on what was going on. Always friendly and thanked me for choosing them More

by Belindabridges1155
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Alex Martinez

Sep 18, 2026

Gene Messer Ford of Lubbock responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

September 11, 2026

Dealership Rating
Employee Rating

It was a great experience with my 58miles maintenance for my bronco sport car yesterday. At first, Mr Glenn Morris has a positive approached when we arrived at the service location Lubbock. He explained we More

by glendz
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Alex Martinez , Glenn Morris

Sep 14, 2026

Gene Messer Ford of Lubbock responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

September 09, 2026

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Employee Rating

The Ford shop was very courtesy and quick to work. Had my truck for a few weeks, but I got it back and now it runs smooth better than ever More

by yogiusmc79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alex Martinez

Sep 12, 2026

Gene Messer Ford of Lubbock responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 08, 2026

Dealership Rating
Employee Rating

Fast and friendly service. Will return soon as scheduling was done easily online. Thank you! More

by e.o.guerra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alex Martinez

Sep 09, 2026

Gene Messer Ford of Lubbock responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 07, 2026

Dealership Rating
Employee Rating

Michael in the service department took great care of my Maverick and got us back on the road. Professional, polite service from a great team! More

by Here and there
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alex Martinez , Michael

Sep 08, 2026

Gene Messer Ford of Lubbock responded

Hi, we're happy you found our staff to be so supportive during your experience here at Group 1 Ford of Hub City. Feel free to reach out to us if you need anything. Have a wonderful day.

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