Alex Martinez | Page 2

Had an appointment at 7 o’clock at 1 o’clock I called the truck has not been in the shop only for a recall that they had to put a computer to the service tech said that they had cars in from yesterday. They truck has not been in the shop only for a recall that they had to put a computer to the service tech said that they had cars in from yesterday. They might get it to get to it today or it may be the next day he would let me know no one ever communicated anything I had to call again to verify that it was getting worked on at the end of the day 20 minutes before they closed they finally called me, saying it was ready. No communication at all. More

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Britton had great customer service this morning as we came in to get a simple oil change on our vehicle. He made the whole experience easy and simple. Praises to Britton for a job well done! came in to get a simple oil change on our vehicle. He made the whole experience easy and simple. Praises to Britton for a job well done! More

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They knew I had no way to get around, so had to wait. ..dealer went out of his way to get needed recall done ASAP! Very impressed! Thanks! ..dealer went out of his way to get needed recall done ASAP! Very impressed! Thanks! More

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My service representative was the very best. She and the technician took care of my issue and got me back on the road. I thank the dealership and their staff, we are traveling and this really wo She and the technician took care of my issue and got me back on the road. I thank the dealership and their staff, we are traveling and this really worked out for us. Thank you again. More

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Atrocious . . no call back. Had an appointment and waited five hours. The absolute worse terrible . no call back. Had an appointment and waited five hours. The absolute worse terrible More

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Adrianna was very helpful with the work that was done on my car. She was very friendly my car. She was very friendly More

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They always answered the phone and helped me with any questions I had. I even took my car back to Lubbock to another shop to get it wrapped and they loaned me a brand new car while I waited for it questions I had. I even took my car back to Lubbock to another shop to get it wrapped and they loaned me a brand new car while I waited for it More

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Guess all right. Few. Problems got fixed. Price little to high otherwise got fix took 4 weeks to long. Few. Problems got fixed. Price little to high otherwise got fix took 4 weeks to long. More

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Was treated very well even though I wasn’t pleasant to begin with. The problem was taken care of in a timely matter. Which I did not expect. begin with. The problem was taken care of in a timely matter. Which I did not expect. More

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Not customer friendly. Buy our vehicle. Then you are on your own. They are doing okay in most areas but not helpful in owner training and coaching of the technology. Buy our vehicle. Then you are on your own. They are doing okay in most areas but not helpful in owner training and coaching of the technology. Was told numerous times that my vehicle was being worked on. In reality it was not. This new 2026 F 150 has left me stranded twice. 3200 miles on the odometer More

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