Alex Martinez
Alex Martinez at Gene Messer Ford of Lubbock

Alex Martinez | Page 2

Internet Director

Gene Messer Ford of Lubbock

6000 19th St.
Lubbock, TX 79407

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4.7
89 Reviews
4.7

89 Reviews

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89 Reviews of Alex Martinez

September 08, 2026

Dealership Rating
Employee Rating

Fast and friendly service. Will return soon as scheduling was done easily online. Thank you! More

by e.o.guerra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Buck Barton

Sep 09, 2026

Gene Messer Ford of Lubbock responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 07, 2026

Dealership Rating
Employee Rating

Michael in the service department took great care of my Maverick and got us back on the road. Professional, polite service from a great team! More

by Here and there
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Buck Barton , Michael

Sep 08, 2026

Gene Messer Ford of Lubbock responded

Hi, we're happy you found our staff to be so supportive during your experience here at Group 1 Ford of Hub City. Feel free to reach out to us if you need anything. Have a wonderful day.

September 03, 2026

Dealership Rating
Employee Rating

Ashley the Car Guy was awesome. He got the vehicle we wanted for us and we couldn't be happier. More

by casey
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Buck Barton , Aliyah Scarborough

Sep 04, 2026

Gene Messer Ford of Lubbock responded

Casey, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Group 1 Ford of Hub City. Please don't hesitate to reach out if there's anything additional we can do for you.

August 28, 2026

Dealership Rating
Employee Rating

Absolutely the best experience ever. Service department was very knowledgeable and friendly. I will definitely be coming back. More

by Dotus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Buck Barton , Britton Klienman, Service Tech

Aug 29, 2026

Gene Messer Ford of Lubbock responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Group 1 Ford of Hub City! If you have any further questions, please give us a call. We're always happy to help!

August 24, 2026

Dealership Rating
Employee Rating

Had an appointment at 7 o’clock at 1 o’clock I called the truck has not been in the shop only for a recall that they had to put a computer to the service tech said that they had cars in from yesterday. They More

by abanda722
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Buck Barton

Aug 30, 2026

Gene Messer Ford of Lubbock responded

We sincerely apologize for the lack of communication during your recent service visit. You should have been kept informed about the status of your truck, especially after arriving for a scheduled appointment. Michael Purser will be reaching out to you directly to discuss your experience and address your concerns. Thank you for bringing this to our attention. Buck Barton | General Manager Group 1 Ford of Hub City Group 1 Lincoln of Hub City 806-788-2276 bbarton@group1auto.com

August 17, 2026

Dealership Rating
Employee Rating

Britton had great customer service this morning as we came in to get a simple oil change on our vehicle. He made the whole experience easy and simple. Praises to Britton for a job well done! More

by rosita
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Buck Barton , Britton

Aug 18, 2026

Gene Messer Ford of Lubbock responded

Hi Rosita, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

August 11, 2026

Dealership Rating
Employee Rating

They knew I had no way to get around, so had to wait. ..dealer went out of his way to get needed recall done ASAP! Very impressed! Thanks! More

by margecam52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Buck Barton

Aug 11, 2026

Gene Messer Ford of Lubbock responded

Hi, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

August 08, 2026

Dealership Rating
Employee Rating

My service representative was the very best. She and the technician took care of my issue and got me back on the road. I thank the dealership and their staff, we are traveling and this really wo More

by roblew53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Buck Barton , LeighAnn Moore

Aug 13, 2026

Gene Messer Ford of Lubbock responded

Hi, we're happy you found our staff to be so supportive during your experience here at Group 1 Ford of Hub City. If you have any further questions, please don't hesitate to reach out!

August 01, 2026

Dealership Rating
Employee Rating

Atrocious . . no call back. Had an appointment and waited five hours. The absolute worse terrible More

by Scott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Buck Barton , Service Department

Aug 05, 2026

Gene Messer Ford of Lubbock responded

Scott, thank you for taking the time to share your feedback. We sincerely apologize for your experience. You’re right that better communication was needed, and we will learn from this to improve moving forward. Our Service Director, Michael Purser, will be reaching out to you directly to discuss your visit and see how we can make things right. Thank you for bringing this to our attention. Buck Barton | General Manager bbarton@group1auto.com

August 01, 2026

Dealership Rating
Employee Rating

Adrianna was very helpful with the work that was done on my car. She was very friendly More

by Walterskaren52@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Buck Barton , Adrianna

Aug 02, 2026

Gene Messer Ford of Lubbock responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Group 1 Ford of Hub City! If you have any further questions, please don't hesitate to reach out!

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