Alex Murphy | Page 3

I hate going here. It is nearly impossible to reach the service department. Two weeks ago, I called the number on their website. The AI phone assistant tried to set It is nearly impossible to reach the service department. Two weeks ago, I called the number on their website. The AI phone assistant tried to set up an appointment, but since I needed my brakes replaced, it said someone from the service department would need to contact me. I waited a week—no call back. I called again and got voicemail. Still no response. I called a third time and reached a messaging service. The person I spoke with wasn’t even located at the dealership but said they would escalate the issue to their manager and then to the service department manager. Again, no call back. The next day, I tried calling the parts department because I needed a new battery for my truck. I had to leave a message, and once again, no one returned my call. I then called the sales floor just to reach a human. The first person tried to transfer me to service, which led to—again—another voicemail. I called back and spoke with a sales associate named Sai. He actually walked over to the service department and asked someone to call me. He came back on the line and said Emily would call me. This was already one week after my first attempt to reach anyone. The following week, I went in person for an oil change and was told this is an ongoing problem. That’s not surprising, because the same thing happened the last time I tried to contact them. Right before writing this review, I received an email asking for feedback. The service director, Everette Murphy, said to call if I had any issues. I did—but the phone system asked me to enter the first three letters of his name, and then told me no one by that name exists. I regret purchasing my vehicle from this dealership. The service department and overall customer service are extremely poor. More

by CHRIS Verified Customer Verified Customer

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Southern haven’t disappointed me yet. My oil change was done in 25 minutes. Thanks so much. My oil change was done in 25 minutes. Thanks so much. More

by bradleylakisha Verified Customer Verified Customer

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Terrible service. Horrible communication. Very little effort to respond when reached out to. I thought Norfolk was bad, but Greenbrier is about the same overall bad ex Horrible communication. Very little effort to respond when reached out to. I thought Norfolk was bad, but Greenbrier is about the same overall bad experience More

by J.Terry Verified Customer Verified Customer

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They have great customer service and makes you feel welcome as well as very knowledgeable welcome as well as very knowledgeable More

by V Verified Customer Verified Customer

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Super great service! Everyone is always friendly and super helpful. My Jeep is always in pristine condition thanks to them! Everyone is always friendly and super helpful. My Jeep is always in pristine condition thanks to them! More

by HILARY.ZORRILA Verified Customer Verified Customer

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I like the new express with a person in garage to check you in. Then the text with recommendations on what services are suggested. Fast service as well. you in. Then the text with recommendations on what services are suggested. Fast service as well. More

by PITA_FOWLER Verified Customer Verified Customer

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Will always bro g my vehicle here, no questions asked. Great work from the whole team. Thank you Great work from the whole team. Thank you More

by wilsonea31 Verified Customer Verified Customer

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Always efficient and effective. Wait times are not bad. Very friendly people. Clean waiting area. Wait times are not bad. Very friendly people. Clean waiting area. More

by DEVERYLHARMON Verified Customer Verified Customer

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Dealership is clean and friendly, great customer service, I would highly recommend your dealership to my friends. I would highly recommend your dealership to my friends. More

by schwabtimothy3 Verified Customer Verified Customer

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I was in and out in less than 30 minutes. The mechanic even replaced the windshield wipers I had bought. Everyone was nice and pleasant. The mechanic even replaced the windshield wipers I had bought. Everyone was nice and pleasant. More

by SWEETIEANGEL27 Verified Customer Verified Customer

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