Alex Murphy | Page 36

All they care about is the payment. Customer waits and gets silly excuses. Go Pepboys…. Customer waits and gets silly excuses. Go Pepboys…. More

by SABBIRHAIDER Verified Customer Verified Customer

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The service was great they were very helpful even though it was a struggle they helped me get a new key. it was a struggle they helped me get a new key. More

by Randygreenwald Verified Customer Verified Customer

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I wouldn’t recommend a dealership because I was told one thing about the return of my vehicle and I received something differentelse also had a fuel pump replaced, and I was not returning the amount of gas thing about the return of my vehicle and I received something differentelse also had a fuel pump replaced, and I was not returning the amount of gas that I had in my fuel tank More

by ernestmcclee Verified Customer Verified Customer

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I really wish I was writing this to let other single women know that Southern Auto Group was a great dealership. But alas, I am not. I bought a 2016 Jeep Wrangler Rubicon there on May 17. I bought the 2 women know that Southern Auto Group was a great dealership. But alas, I am not. I bought a 2016 Jeep Wrangler Rubicon there on May 17. I bought the 2 year extended bumper to bumper warranty and the 2 year tire warranty. Right after I bought it, I got pneumonia, so I was not driving it at all. I kept my Honda for work, as I drive a lot of miles and the Honda is paid for and it gets great gas mileage. Well last weekend, I took my Jeep to a friend's house to show him. After I left, he texted me a picture of his driveway and to let me know that I had an oil leak. On the following Tuesday morning, 6/2, I took my Jeep back to the dealership to be fixed. I was told immediately, that the warranty does not kick in for 30 days. I told them I didn't care but I was not paying for a repair when I had put less than 100 miles on it. It was finally decided by the end of day on Tuesday, that the the repair was the oil cooler which is a known problem for this V6 engine. Jeep would be towed to the dealership that Certified it as Pre Owned, as they had obviously missed something, and that the new shop would be paying for the repairs. Received a text on Wednesday morning that the Jeep would be towed that day. About 2 pm that day, I called the new shop and they had no idea what I was talking about. I called the original shop back and after calling upwards of 10 times, someone finally answered the phone. It was the service manager I was dealing with. He stated that once it was decided to take the Jeep to the different shop, it was out of his hands. No offer to look into it. I asked that a manager call me. A manager called me and stated that the tow company did not show up to tow my Jeep to the shop that was to fix it. I never received a phone call to update me. That manager than said that the Jeep would be towed on Thursday and would be completed by Thursday afternoon. Imagine my surprise when I called the shop that was to fix my Jeep, on Thursday, and again they had no idea what I was talking about. So, this morning, before I started to see patients, I drove to the original shop and low and behold, my Jeep is parked behind their service area. I then went inside an asked to see a manager. Manager shows up, and tells me that again, the tow company did not show up yesterday to tow my Jeep to the shop that was going to fix it. I received no communication with the service shop, as I guess they thought I read minds. Now here I am on day 4 without my Jeep, that I paid cash for 3 weeks ago. Thankfully, I had the Honda as a backup. I was then told that the original shop was going to fix my car today. I have received a call that it is complete, but they are waiting for it to cool and then test drive it again to make sure all is fixed. As a single woman, it would have been great to deal with a service department that actually respected my time instead of xxxxxxx me around. It's a shame that I had to drive there because you could not get anybody on the phone. I did get my Jeep back Finally, More

by Paula Denomme Verified Customer Verified Customer

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Great service, never have to question the cost, quantity or quality of work for the past five years. or quality of work for the past five years. More

by dgw382988 Verified Customer Verified Customer

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I came in for an oil change and it was very clean . It was fast and also very easy. It was fast and also very easy. More

by courtneyjohnson7577 Verified Customer Verified Customer

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Staff and crew very nice job well done very informative on my recall very well Pleased on my recall very well Pleased More

by CROOSTER1 Verified Customer Verified Customer

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Writeups are 100% for the Techs to read and to get done in a professional and timely matter. Nice work and keep up the good work. in a professional and timely matter. Nice work and keep up the good work. More

by CARTIM693 Verified Customer Verified Customer

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Paul my service representative was great! He provided regular updates while my vehicle was in for service. Great customer service! Top notch service!! He provided regular updates while my vehicle was in for service. Great customer service! Top notch service!! More

by hwatt43 Verified Customer Verified Customer

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Easy in and out for oil change! ! Live that I don’t need an appointment and can be out in 30mins if I time it right. ! Live that I don’t need an appointment and can be out in 30mins if I time it right. More

by KellBel Verified Customer Verified Customer

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