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Alex Murphy
Alex Murphy | Page 35
Service Manager
Southern Chrysler Dodge Jeep Ram Greenbrier
1414 S Military Hwy
Chesapeake, VA 23320
798 Reviews
798 Reviews
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798 Reviews of Alex Murphy
June 11, 2025
I really wish I was writing this to let other single women know that Southern Auto Group was a great dealership. But alas, I am not. I bought a 2016 Jeep Wrangler Rubicon there on May 17. I bought the 2 women know that Southern Auto Group was a great dealership. But alas, I am not. I bought a 2016 Jeep Wrangler Rubicon there on May 17. I bought the 2 year extended bumper to bumper warranty and the 2 year tire warranty. Right after I bought it, I got pneumonia, so I was not driving it at all. I kept my Honda for work, as I drive a lot of miles and the Honda is paid for and it gets great gas mileage. Well last weekend, I took my Jeep to a friend's house to show him. After I left, he texted me a picture of his driveway and to let me know that I had an oil leak. On the following Tuesday morning, 6/2, I took my Jeep back to the dealership to be fixed. I was told immediately, that the warranty does not kick in for 30 days. I told them I didn't care but I was not paying for a repair when I had put less than 100 miles on it. It was finally decided by the end of day on Tuesday, that the the repair was the oil cooler which is a known problem for this V6 engine. Jeep would be towed to the dealership that Certified it as Pre Owned, as they had obviously missed something, and that the new shop would be paying for the repairs. Received a text on Wednesday morning that the Jeep would be towed that day. About 2 pm that day, I called the new shop and they had no idea what I was talking about. I called the original shop back and after calling upwards of 10 times, someone finally answered the phone. It was the service manager I was dealing with. He stated that once it was decided to take the Jeep to the different shop, it was out of his hands. No offer to look into it. I asked that a manager call me. A manager called me and stated that the tow company did not show up to tow my Jeep to the shop that was to fix it. I never received a phone call to update me. That manager than said that the Jeep would be towed on Thursday and would be completed by Thursday afternoon. Imagine my surprise when I called the shop that was to fix my Jeep, on Thursday, and again they had no idea what I was talking about. So, this morning, before I started to see patients, I drove to the original shop and low and behold, my Jeep is parked behind their service area. I then went inside an asked to see a manager. Manager shows up, and tells me that again, the tow company did not show up yesterday to tow my Jeep to the shop that was going to fix it. I received no communication with the service shop, as I guess they thought I read minds. Now here I am on day 4 without my Jeep, that I paid cash for 3 weeks ago. Thankfully, I had the Honda as a backup. I was then told that the original shop was going to fix my car today. I have received a call that it is complete, but they are waiting for it to cool and then test drive it again to make sure all is fixed. As a single woman, it would have been great to deal with a service department that actually respected my time instead of xxxxxxx me around. It's a shame that I had to drive there because you could not get anybody on the phone. I did get my Jeep back Finally, More
by Paula Denomme
Verified Customer
June 11, 2025
I came in for an oil change and it was very clean . It was fast and also very easy. It was fast and also very easy. More
by courtneyjohnson7577
Other Employees Tagged: Joe Cuellar, Nerely Blanco, Mike Owen
June 10, 2025
Sent this on June 4th with no reply from service manager: Good evening Alex, I am not too pleased with the recent service I experienced from your service department. On Thursday, May 29, I brought m Good evening Alex, I am not too pleased with the recent service I experienced from your service department. On Thursday, May 29, I brought my 2023 Jeep in for service because one of my tires was punctured by a piece of metal. I had a relatively early appointment with Emily Kneemiller. I had a copy of my tire warranty in my hand before getting out of my Jeep while in the service lane. As I get out, I am greeted with an awfully dirty look from who I believe was Ariel (after looking at her picture of the website). I shake my head and walk to the counter to talk to Emily. I tell her about my punctured tire that is in my trunk. I also hand her my warranty. She heads out to look at it. Somehow, Ariel gets involved and Emily mentions I have a warranty for tire replacement. Ariel scoffs and said that it doesn’t matter because “we don’t get money from it…just order a replacement.” - that was really jarring to hear. If that was my first experience with your service department, I would have assumed that your team is all about making money. Emily takes my keys and the team looks at it. She tells me that they weren’t able to repair the tire and that a replacement tire definitely had to be ordered, which was completely fine with me. I asked for my tires to be filled. Emily said the tire would be delivered in a day. I asked if I could be there after 230PM on Friday, May 30th. She agreed and said see you then. She said she’d even give me a call. Friday comes and as I’m heading home from Norfolk to Virginia Beach, I finally get a call from Emily saying that my tire was delivered at around 245PM. I said great, I’ll turn around and be there in 15 minutes. I was thinking I would get my replacement tire on Friday in the afternoon as we agreed the day before. Well, I was wrong. I got the feeling she didn’t want the service completed on Friday at all. It’s Friday, and she probably wanted to start her weekend, like everyone else would. I completely understood. I asked about getting the service done on Saturday, and she said she wouldn’t be there until Monday. I got the feeling she wanted her to make sure it was taken care of while she was there, which I understood. All she had to do was say she wanted to make sure it was taken care of herself - at least that’s what I am assuming. But there were no appointments for Monday or Tuesday available online when I checked Friday after she hung up. I finally got an appointment today, (Wednesday, June 4th), at 320PM. I show up, and it was like she had forgotten that I was there Thursday. Maybe my perception was off? I don’t know. I never once showed any frustration towards any of your employees. I just wish they gave the same respect. I got my replacement tire, but I just don’t understand why it had to take 6 days when the delivery was only a day and before close of business? Maybe that’s petty of me. I’m glad Jeeps have that extra tire because I would have been in a proverbial pickle for 6 days. I forgot to mention that, on Tuesday, June 3rd, I got a call from Dominic asking about my recent experience with the service. Was I happy with the completed service? I explained that I wasn’t and it was still ongoing. She asked me to come to see her today while my Jeep is serviced, so I do. She hands me a gas card and says even though you’re not happy with the service, please consider rating Emily favorably when you receive the survey. I planned on it because she is extremely friendly. I just felt left hanging a bit. Are we more worried about reviews instead of actually giving good service? Next time, I’m going to call Kevin Jones as he suggested, if I have another problem. He seems to be among the few who takes me seriously and is extremely communicative regardless of my baby face. Thanks, Bradley Johnson More
by Bradley Johnson
Other Employees Tagged: Emily Kneemiller
June 09, 2025
Unable to contact anyone at this location for more than 9 business days! Left many messages!!! business days! Left many messages!!! More
by harpermarsha777
Other Employees Tagged: Joe Cuellar
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