Dick’s CJDR of Wilsonville

They made the purchasing process so easy! They are amazing and extremely helpful! Go see them if you are in the market for purchasing a vehicle! They are amazing and extremely helpful! Go see them if you are in the market for purchasing a vehicle! More

I purchased a 2022 Chrysler Pacific mini van a couple weeks ago. When drove the van home, I discovered a tapping sound coming from Glove compartment area and was concerned as same issue I had a coupl weeks ago. When drove the van home, I discovered a tapping sound coming from Glove compartment area and was concerned as same issue I had a couple years ago on a Jeep Wrangler. Contacted sales and reported issue found in owning the vehicle less than 24 hours. Sales had me return the van and they would diagnose and repair at no cost to me. Service resolved the problem and even installed two floor panels pull rings that were observed to be broken during van check out and test drive. xxxxx Auto Group went above and beyond in their customer satisfaction Sustainability and acted fairly with compassion toward customer as myself. Therefore, I highly rate this dealership 5 Star. More

Good people. If you need good reliable service, and friendly sales people and overall a great buying experience xxxxx of Wilsonville will not let you down! If you need good reliable service, and friendly sales people and overall a great buying experience xxxxx of Wilsonville will not let you down! More

I recently purchased a vehicle from Dick's CJDR Wilsonville, and I couldn’t be happier with the entire process. My salesperson, Mike Johnston, was knowledgeable, patient, and transparent throughout Wilsonville, and I couldn’t be happier with the entire process. My salesperson, Mike Johnston, was knowledgeable, patient, and transparent throughout. He took the time to understand my needs and budget, answered all my questions, and didn’t pressure me at any point. The test drive was smooth, and I appreciated the detailed explanation of the car's features. The financing process with Brandon was also straightforward and stress-free. Mike went above and beyond the norm, and delivered my car to me in Vancouver. In the end, I got a car I love, and I'm confident that I made the right decision. I highly recommend Mike Johnston and Dick's of Wilsonville to anyone looking for a no-hassle, customer-focused car buying experience. Thank you for making this such a positive and memorable purchase! More

Steven Merklin, Jackie Wright and Brandon Bodine were great to work with. Friendly approach, attentive and professional. They representated the dealership very well and gave me a reason to recommend the great to work with. Friendly approach, attentive and professional. They representated the dealership very well and gave me a reason to recommend the dealership to others. More

Overall we give Dick's five stars but that is only because of the awesome customer service we received from Steve Merklin and Mike Johnston. We had submitted the preapproval on financing, worked with because of the awesome customer service we received from Steve Merklin and Mike Johnston. We had submitted the preapproval on financing, worked with Rachel through text messages about it, received incorrect information during online chat with Brandon, the initial financing offer was 2% more than what Rachel said our top rate would be. The finance department pushed using a bank with a notorious reputation but Ryan and Mike Johnston got the paperwork figured out for us so we could use a bank with an excellent reputation. That extra effort made us satisfied customers and we will recommend Dick's to anyone with a few warnings about what to watch for with the finance department. You can be honest and still make a profit. Think about training your sales agents on how to complete the financing side so the customers can have a great experience all the way through. More

Eric Austin was professional and very helpful to me. The team performed the services I needed quickly and surprised me by getting it done sooner than expected. Overall I had a very positive experience. The team performed the services I needed quickly and surprised me by getting it done sooner than expected. Overall I had a very positive experience. More

Had a great experience at Dick's CJDR of Wilsonville. Micheal Johnston was very knowledgeable of minivans, which was what we were looking for. He gave us time to look vehicles over, showed us the optio Micheal Johnston was very knowledgeable of minivans, which was what we were looking for. He gave us time to look vehicles over, showed us the options of all the various types they had, then we took the test drive. After working out a deal for the minivan, we went to finance, which I can not remember the guys name we dealt with, but he was great, and made it vary efficient for us to get through the process and finished. When we went out to the show room to get the van, Michael had my wife's favorite 90's rap playing, and a laser light show around the van. Easily the best experience at a car dealership hands down! More

I don’t recognize either name used on the questionnaire. I found the staff to be most incompetent or starting from the time I walked in. Harrison walked me to find the car, we walked all the way around the I found the staff to be most incompetent or starting from the time I walked in. Harrison walked me to find the car, we walked all the way around the indoor showroom before locating the car I had arranged a test drive, right where we started. I left the dealership not understanding next steps, after being left for long periods of time and then Harrison coming back and saying “that’s it for now.” Not to mention, the diamond coat of $10 wax applied to the vehicle and ending up being an automatic “non-negotiable” $1000 charge. When the dealership finally got the check and all the paperwork back from our corporate office, I had to reach out and notify them of the tracking info indicating that it had actually been delivered already (after being told that it hadn’t from dealership staff.) I told Joshua that we would be in approx 30 mins later to pick up our vehicle. Wr arrived at the dealership to find Harrison watching YouTube boxing videos on his computer and he told us “great, the car will be ready in 10 minutes. Feel free to have a seat and wait.” We spent over one hour at the dealership after arriving, waiting for them to get it ready? They had over a week to prepare it to be ready and waited until the last minute. This experience was very poor, the business I work in is based in customer service and we have great training allocated for it. This dealership obviously lacks the framework for such and it’s truly disappointing. While waiting for picking up our vehicle, I spoke with a fellow customer whose car died at 90k miles and he was urged into another vehicle. Dodge and Chrysler have terrible reputations so I steer clear from This brand or group. However, I’ve bought several cars from Dick’s auto group in the past and unfortunately this experience was so poor that I will never be purchasing from this location, and am unsure of Dick’s for any future car purchases as a result of this bad experience and will be sharing this with my friends and colleagues to save them the headache. Please work on customer service training, train your staff to at least appear to be busy, and make sure they communicate what the next steps are before the customer leaves the dealership. More

Did not meet me in the service drive. Charged me over $250.00 to tell me my key fobs were bad. When I picked my vehicle up they charged me extra for using a credit card. They handed me my Charged me over $250.00 to tell me my key fobs were bad. When I picked my vehicle up they charged me extra for using a credit card. They handed me my keys and I had to go out back and find my vehicle. Will not return. More