Chose this dealership as I used in the past and had
excellent service from sales to service including collision center. However, was disappointed with the salesman and the Sales department this time s
excellent service from sales to service including collision center. However, was disappointed with the salesman and the Sales department this time so would not recommend. My purchase was a cash buy so maybe not using their financing resulted in poor sales service?
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by Paree
Verified Customer
Verified Customer
Alex Owen was great to work with, and he kept me informed
about availability of inventory over several weeks.
about availability of inventory over several weeks.
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by hhagendorf
Verified Customer
Verified Customer
Nov 03, 2025 -
Westside Lexus responded
Thank you for sharing your experience! We're pleased to hear that Alex was so helpful throughout the process. We look forward to serving you again in the future. See you next time at Westside Lexus! Safe travels!
We had a very good experience at Westside.
Our salesman, Alex, initially let me know they didn’t have the car I wanted, but impressively followed up weeks later when one became available. He w
Our salesman, Alex, initially let me know they didn’t have the car I wanted, but impressively followed up weeks later when one became available. He was responsive, flexible, and knowledgeable throughout the long-distance purchase process. Manny and Christian made financing easy and efficient. I was extremely impressed with their professionalism.
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by nadine_welch
Verified Customer
Verified Customer
Oct 21, 2025 -
Westside Lexus responded
Hi Nadine - We are elated to hear about your positive experience with Alex, Manny, and Christian. Thank you for choosing Westside Lexus and for sharing your feedback. Congratulations on your new car!
Great sales person!
Alex is awesome and I will gladly do business with him again
Alex is awesome and I will gladly do business with him again
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by jay.neto
Verified Customer
Verified Customer
Oct 09, 2025 -
Westside Lexus responded
Thank you for the 5-star review of Westside Lexus, Jay! Alex and the team would love to do business with you again.
Working with Alex and Brooke has been good.
They were responsive and answered my questions. Brooke was extensive in helping me look at various models and test-driving.
They were responsive and answered my questions. Brooke was extensive in helping me look at various models and test-driving.
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by katie_t_malone
Verified Customer
Verified Customer
Sep 30, 2025 -
Westside Lexus responded
Katie, it means a lot to hear that Alex and Brooke took such good care of you. Thank you from all of us at Westside Lexus!
Alex was great, knowledgeable and personable.
Made the purchase fairly easy. He’s a good salesman.
Made the purchase fairly easy. He’s a good salesman.
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by danettemartin
Verified Customer
Verified Customer
Sep 25, 2025 -
Westside Lexus responded
We're grateful to have you as a Westside Lexus customer, Danette. Thanks for the review!
Great experience!
No pressure on the sale, we preordered the car and then completed the transaction once the car arrived at the dealership.
No pressure on the sale, we preordered the car and then completed the transaction once the car arrived at the dealership.
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by Jgb9296
Verified Customer
Verified Customer
Aug 19, 2025 -
Westside Lexus responded
We're glad you had a smooth experience from pre-order to delivery at Westside Lexus! Enjoy your new car and see you on the road!
Alex was very rude.
He made us dislike that specific location. We then went to Southside location, and got our purchase their instead. Very cocky guy.
He made us dislike that specific location. We then went to Southside location, and got our purchase their instead. Very cocky guy.
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by dxn017
Aug 12, 2025 -
Westside Lexus responded
I'm sorry to hear about your experience with Alex. We strive for respectful and courteous service, so it's disappointing to learn we fell short in this instance. If you'd like to discuss further or have any other concerns, please feel free to reach out. Thank you, James Breaux - General Sales Manager - 1 (281) 558-3030
Alex is wonderful.
Very professional and efficient. I spent an hour at the dealership and finished all the paperwork
Very professional and efficient. I spent an hour at the dealership and finished all the paperwork
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by slbwr1986
Verified Customer
Verified Customer
Jul 22, 2025 -
Westside Lexus responded
This feedback makes our day! We are thrilled that you were so well taken care of by Alex and the Westside Lexus often and we hope to welcome you back in the future. Thank you!
Buying a car with Westside is super easy hassle free and
service is exceptional! Thank you!
service is exceptional! Thank you!
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by patabunasser
Verified Customer
Verified Customer
Jul 07, 2025 -
Westside Lexus responded
We really appreciate your positive review! Thank you for choosing Westside Lexus and for sharing your experience. Safe travels ahead!