Brooke Malia

Westside Lexus has a professional, friendly, and helpful environment. Every member of their staff was very friendly and inviting. environment. Every member of their staff was very friendly and inviting. More

by STEPHEN_UNG88 Verified Customer Verified Customer

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The agent who I worked with was really helpful and knowledgeable but pricing related discussions with her management through her felt like I was with a used car sales team, as they tried to maximize t knowledgeable but pricing related discussions with her management through her felt like I was with a used car sales team, as they tried to maximize their profits as much as possible specially with the trade in that I did. I expected a more personalized and caring service as they were winning a client from a German car user. Unfortunately, there was no transparency in the price, in fact the pure lack of it was the major issue as they tried to make profit on the new car purchase as well as trade in knowing I had urgent requirements, this is why suggesting maybe used car sales team would have given a better experience. Honestly, I have bought Lexus in two other countries around the world and they both were great experiences but this was the worst experience that I have seen, imagine the sales manager not even showing up to meet and thank us for the business or welcoming us to Lexus family knowing we were moving from a German luxury car company. There is nothing against the sales person as she was quite helpful and supportive but I definitely expected better experience from them. More

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Sales agent did an excellent job. She answered all my questions. My past sales people I have worked with before do not know hardly anything about the cars they are selling, she knew e She answered all my questions. My past sales people I have worked with before do not know hardly anything about the cars they are selling, she knew everything about my Lexus and more. I am a real estate agent so I found that to be very comforting in the process when a sale rep actually knows the product they are selling. She even did my final walk through and showed me all the features of my new car which I found very helpful.- Ryan Hajdik More

by RYANHAJDIK Verified Customer Verified Customer

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Brooke was an absolute pleasure to work with. Professional, friendly, efficient, responsive, and patient. She is an asset to your sales team. I will be recommending her to anyone who is lookin Professional, friendly, efficient, responsive, and patient. She is an asset to your sales team. I will be recommending her to anyone who is looking for a sales agent at Westside. I have always been impressed with the Westside dealership. Everyone is always friendly and professional. In addition to Brooke, I would like to specifically call out the woman at the front desk of the new car sales area. I have been in the past 2 Saturdays and last night, she is a great front face for your business. Very friendly and makes sure your needs are being attended. More

by AMY.DALRYMPLE Verified Customer Verified Customer

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After an initial disappointment with an appointment that didn't make, Brooke stepped up and did an amazing job of getting a test drive of the vehicle I was interested in and guiding me through the process o didn't make, Brooke stepped up and did an amazing job of getting a test drive of the vehicle I was interested in and guiding me through the process of choosing the right vehicle for me. Her communication and availability were top-notch and always helpful and courteous. I would recommend her to my friends. More

by tamthom Verified Customer Verified Customer

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This is the first time I've been to the Lexus dealership. I expected to get the usual high pressure sales attitude. However, I was pleasantly surprised to the contrary as our salesperson Brooke Malia was g I expected to get the usual high pressure sales attitude. However, I was pleasantly surprised to the contrary as our salesperson Brooke Malia was genuinely friendly, helpful and knowledgeable. She helped us match our requirements to the right car. She never tried to upsell us on options that we didn't want. The attention we received was very professional, but relaxing. Her training session on how to operate the car, gave us the confidence that we needed to drive this wonderful piece of engineering out on the street. When the time comes, we'll be back! More

by RJCASE Verified Customer Verified Customer

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This is the third time I have gone through Jeffrey for myself, I have also gone through him for 4 of my parents’ cars as well. He is extremely nice, patient and obviously loves helping people. Won’t get a myself, I have also gone through him for 4 of my parents’ cars as well. He is extremely nice, patient and obviously loves helping people. Won’t get a car from anyone else! More

by oleary.me Verified Customer Verified Customer

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Brooke was super knowledgeable about the vehicle and polite and funny! Everyone knew our name and were kind. polite and funny! Everyone knew our name and were kind. More

by jenjasonmoore Verified Customer Verified Customer

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I appreciate not being forced to have dealership add-ons and a hassle free sales approach that was stress free. I also appreciate our sales rep Brook put up with a lot with me wanting to compare and sit in and a hassle free sales approach that was stress free. I also appreciate our sales rep Brook put up with a lot with me wanting to compare and sit in several models More

by AWALTERS Verified Customer Verified Customer

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This dealership is the best I have ever dealt with. This is my fourth Lexus from them and they have never disappointed. This is my fourth Lexus from them and they have never disappointed. More

by janet_mcgaha Verified Customer Verified Customer

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