Alex Ozomma | Page 2

From start to finish, this has been one of the most frustrating car-buying experiences I’ve ever had. Here’s some background: In July 2024, my lease was ending and the AC in my car went out. I was e frustrating car-buying experiences I’ve ever had. Here’s some background: In July 2024, my lease was ending and the AC in my car went out. I was eager to move on and saw a 2016 Honda Civic with under 30,000 miles listed on Mac Haik’s website. Perfect—I knew I was going to buy it, no test drive needed. Unfortunately, the sales rep I was assigned to, Alex Ozomma, clearly wasn’t interested in moving the deal forward. It was nearly impossible to get him on the phone. We dragged out the process for three days before I was finally able to come in to purchase the car on July 19th. Problem #1: When I arrived, the quote Alex gave me was $600 higher than we had discussed. Instead of correcting it, he claimed it was always that price and told me to prove otherwise. So I searched our text messages, found the original quote, and showed it to him. Still no apology—he just angrily got a corrected version. That new quote also included a $600 charge for window tint. I didn’t mind paying for it upfront since I prefer tinted windows anyway. During the contract signing, I was offered a $2,666 optional service contract for windshield and tire coverage. The Finance Manager strongly encouraged it, promising it was fully refundable after expiration. I added it, trusting their word. After that, I was given a rental while they installed accessories on my car. The rental had a dark tint—great! I thought it was finally over and I could move on. But when Alex called to say the car was ready, I asked about the tint. I hadn’t been asked about the shade, so I assumed there was a standard option. He told me there was no tint at all because it wasn’t in the contract. Instead, they installed a LoJack device—something we never even discussed. We had a short, polite argument before he interrupted me and said, “Check your contract because I already know what’s in it.” I rushed home, pulled up the contract, and sure enough—tint was listed. I circled it and sent it to him. No apology, no acknowledgment—he just moved on and told me when I could pick up the car. When I got it, the vehicle wasn’t even detailed and smelled musty. At that point, I was tired—I just wanted to move on. More

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Mac Haik Chevrolet is good place. I recommend it. Thank you very much for help. I recommend it. Thank you very much for help. More

by Sunyoo Park Verified Customer Verified Customer

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Excellent service. Alex was prompt and explained everything. Easy communication and financing was a breeze! Highly recommended Alex was prompt and explained everything. Easy communication and financing was a breeze! Highly recommended More

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Alex was authentic. I have some what of a challenge credit score, but Alex was very professional and honest by making sure I left the dealership with a vehicle I wanted. I have some what of a challenge credit score, but Alex was very professional and honest by making sure I left the dealership with a vehicle I wanted. More

by MUSLIMSIS1000 Verified Customer Verified Customer

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I’m a returning customer and I simply love how customers are treated and how staff takes their time to help us, personnel was not cocky or trying to make fun to the questions we had. It was a great process are treated and how staff takes their time to help us, personnel was not cocky or trying to make fun to the questions we had. It was a great process over all, More

by MAGDALENA678 Verified Customer Verified Customer

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The two persons who assist us were Very kind and helpful. Also the service was fast compared with other dealers. Thank you! Also the service was fast compared with other dealers. Thank you! More

by JCVIVIAM Verified Customer Verified Customer

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Came in for an older suv and Alex put us in a newer Tahoe. We love the SUV and it runs great. Alex is someone you can trust in used cars. Financing was your usual wait and wait and wait. Some how car d Tahoe. We love the SUV and it runs great. Alex is someone you can trust in used cars. Financing was your usual wait and wait and wait. Some how car dealerships need to find a way to speed this up. Thanks Alex More

by GARYBG1 Verified Customer Verified Customer

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Fast and easy love the environment under the facility. Looking forward to get another vehicle at that place. Looking forward to get another vehicle at that place. More

by MJSERVICEGLASS Verified Customer Verified Customer

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The best customer service I have ever had thus far. Made the entire process easy and understandable. I would highly recommend promotions for the whole Mac Haik Team. I couldn’t thank the organization e Made the entire process easy and understandable. I would highly recommend promotions for the whole Mac Haik Team. I couldn’t thank the organization enough. More

by LVL3SNIPER Verified Customer Verified Customer

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Everyone was friendly and helpful. Would choose mac haik again in the future for a vehicle. Would choose mac haik again in the future for a vehicle. More

by CHAPIDY Verified Customer Verified Customer

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