Alex Rivas
Alex Rivas at Germain Honda of Surprise

Alex Rivas

Used Car Director

Germain Honda of Surprise

13270 N Autoshow Ave
Surprise, AZ 85388

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3.8
13 Reviews
3.8

13 Reviews

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13 Reviews of Alex Rivas

June 09, 2025

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Employee Rating

Adrian y Alejandro fueron excelentes para el trato asi mi en la venta su amabilidad inigualable, solo pase a ver los carros puesto estaba de vacaciones y sali con carro nuevo y un buen sabor de boca con el t More

by breyesf
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Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Adrian Alvarez, Evan Winje

Jun 10, 2025

Germain Honda of Surprise responded

Es muy agradable ver tu recomendación de Adrián y Alejandro! Nos complace saber cuánto disfrutó trabajando con ellos en la compra de su nuevo automóvil. Esperamos que les ENCANTE, y les deseamos nada más que felicidad en sus viajes por venir. Saludos cordiales, James Koser Gerente General

June 05, 2025

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Always professional and no pressure to buy. Willing to work with you to get what you want. Love them More

by noreencapra20
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Trade-in Experience
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Recommend Dealer
Yes
Jun 06, 2025

Germain Honda of Surprise responded

Thank you so much for sharing your experience with our Sales Department. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every single experience to be “five stars”! We appreciate you, your business and the positive feedback. Best Regards, Sassha Motz General Manager

May 27, 2025

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Alfredo was excellent. He is an asset to this dealership, he really knows his business. More

by milbournejim
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Recommend Dealer
Yes
May 27, 2025

Germain Honda of Surprise responded

Your business and kind words for Alfredo are greatly appreciated. Thank you for choosing Germain Honda of Surprise for your automotive needs. Best Regards, Sassha Motz General Manager

May 26, 2025

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The salesman JP is super. He was a genuine pleasure to work with on the purchase of the Ridgeline. Also well versed in other worldly topics, I learned from him which is alwa More

by pertredal
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
May 27, 2025

Germain Honda of Surprise responded

Your continued business and positive feedback are greatly appreciated. We strive for 100% satisfaction, and it is great to see you had such a positive experience at Germain Honda of Surprise. We hope you have a great day! Best Regards, Sassha Motz General Manager

April 29, 2025

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As far as my personal experience, the salesmen (Connor Brandtman, Adrian Alvarez and "Jersey" Mike, with a couple of others) I had the pleasure to meet and work with were great! Very helpful (especially A More

by tcoaster456
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Apr 30, 2025

Germain Honda of Surprise responded

We're sorry for the experience that you had, our customer experience is most important to us and we would like the opportunity to improve our service and relationship with you. Can you please contact me at your earliest convenience to see how I can assist. Best Regards, Sassha Motz General Manager 602-875-8600 smotz@germaincars.com

May 05, 2025

tcoaster456 responded

Hello Sassha, Thank you for your response to my review of your dealership. I'm sorry that I didn't have a good experience as I felt should've taken place. At this point, unfortunately there's really nothing that can be done to improve the relationship. My Ridgeline is a dream truck for me and while I absolutely love the vehicle, I simply figured the experience of purchasing a $50,000 truck should've been more pleasant and complete. Great salesmen, not so great management and vehicle delivery. Again, love the brand, just not the experience. I'm just one customer that's a detailed car person when it comes to my vehicles and spending money to obtain them. Many customers may not care or even flinch, but I felt my experience needed to be brought to the surface. Thank you again for reaching out, best wishes moving forward and GO HONDA! Take care, sincerely.... Ty C.

April 03, 2025

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I like the environment, everyone is welcoming and helpful and look for ways to help you. More

by ckmcguire
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Recommend Dealer
Yes
Apr 04, 2025

Germain Honda of Surprise responded

Thank you for taking the time to leave our team this kind review and for highlighting our team and their dedication to customer satisfaction. Best Regards, Sassha Motz General Manager

March 25, 2025

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George is the best service advisor I have ever dealt with at any dealership. He is friendly, knowledgeable and seems to truly care about taking care of his customers. More

by APedraza415
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Recommend Dealer
Yes

Other Employees Tagged: Connor Brandtman, Ty Crews, Montana Boone , George Haslerig

Apr 03, 2025

Germain Honda of Surprise responded

Thank you for your positive review! Our guests' satisfaction is our utmost priority, and we are glad that George provided you with quality and efficient service. Please do not hesitate to give us a call if there is ever anything more that we may help you with. Best Regards, Sassha Motz General Manager

March 22, 2025

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Honda always provides great service. The process is always efficient. My rep is awesome. Appreciate the great service. More

by travelexpert1
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nate Garcia

Apr 03, 2025

Germain Honda of Surprise responded

Your continued business and positive feedback are greatly appreciated. We look forward to seeing you at your next visit. Best Regards, Sassha Motz General Manager

March 11, 2025

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Service dept is great and very dependable, hats off to David & Alfredo! That said, Alex Rivas in the Management team is the reason I will never purchase a vehicle from this dealership again. Again, David More

by jmilbourne
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Mar 13, 2025

Germain Honda of Surprise responded

We thank you for your continued business and trust in our service department. Your service loyalty means so much to us all. Should you ever feel like giving us another opportunity to earn your sales business Tracy or myself would be honored to personally assist you. Until next time, we wish you safe travels. Best Regards, Sassha Motz General Manager

March 04, 2025

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Employee Rating

Alfredo & Dave are excellent, been going to them for years. It's a shame their sales department doesn't offer great customer service like the Service Dept. More

by jmilbourne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 04, 2025

Germain Honda of Surprise responded

We appreciate your business and kind words about our service department. We are sorry you have not enjoyed the same level of service from our sales team. I'm always happy to discuss any concerns you may have. Best Regards, Sassha Motz General Manager 602-875-8600 smotz@germaincars.com

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