Alex Rodriguez

Dear Sir or Madam, I am submitting this formal complaint regarding a deceptive and extremely disappointing experience with this dealership. Initially, I contacted the dealership online about a specific veh regarding a deceptive and extremely disappointing experience with this dealership. Initially, I contacted the dealership online about a specific vehicle (2021 Nissan Rogue). I requested a video, confirmed the advertised price, and clearly explained that it was difficult for me to visit the store because I have a newborn baby. The salesperson, Alex, confirmed that the vehicle was available, confirmed the price, and assured me the car would be there for me to see. On Tuesday, I visited the dealership as agreed. Although Alex continued responding to my messages, he did not attend to me in person and instead referred me to another salesperson. This second salesperson showed me only vehicles priced far above my budget, except for the specific vehicle I had confirmed. He provided vague excuses but guaranteed the car would be available the next day. We then scheduled another appointment with email confirmation. The following day, when I returned, I was greeted by the manager, who assigned me to a third salesperson. When I asked about Alex, she literally said, “Forget about Alex.” The new salesperson again showed only higher-priced vehicles and repeatedly pressured us to finance, despite us clearly stating multiple times that we intended to pay cash. Once again, I specifically requested to see the 2021 Nissan Rogue and even provided the stock number listed online. The vehicle was never shown. At this point, I genuinely question whether this car ever existed. This conduct clearly constitutes deceptive advertising and a classic bait-and-switch tactic designed to attract customers with one vehicle and push them toward more expensive alternatives. Additionally, my family’s time was unnecessarily wasted, including exposing a newborn baby to multiple trips and long waits. To make matters worse, hours later Alex contacted me asking whether I had visited the store, demonstrating a complete lack of internal communication. He again confirmed the car was on the lot and scheduled another appointment without my authorization. The manager also left repeated voicemail messages asking me to return for another appointment with the same salesperson she had earlier told me to “forget.” It became clear that we were being repeatedly lured back to the dealership to be sold more expensive vehicles. Because of this experience, I immediately left and purchased a different vehicle elsewhere through an honest and transparent transaction. This behavior is unacceptable. Bait-and-switch practices violate consumer protection laws and should not occur. I respectfully request that this matter be formally recorded and investigated. More

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My experience with Greenway Kia North was horrible. This dealership is a scam. The price of the car I looked at was $15,444.00, but once all of their random fees, like "recon", "administration", "taxab This dealership is a scam. The price of the car I looked at was $15,444.00, but once all of their random fees, like "recon", "administration", "taxable", and "non-taxable" fees were added, the price was $21,637.13. If you're wondering what the "recon" fee is that they like to slide into your paperwork, it is the amount they put into the car to fix it prior to listing the vehicle. They do not advertise that, and hide behind their blank disclaimer. Because I was not willing to pay the "recon" fee, I began wondering it that was even legal. I spoke with Florida's Office of Attorney General (James Uthmeier), and I was given a great amount of insight and was informed that their practices are "red flags". If you do not believe me, I understand, but please read Florida law 501.976 (16) and make that call yourself. Also, Jonathan Daniel is one of the rudest people I have ever met. I am pretty sure I have recorded him saying things like "my car" and how he "will not remove the 'recon' fee," because he "refuses" to. Not only is it Jonathan, it is also Gemoi, David Andrew (the general manager), and Hicham Belharsa, who are terrible for the company. They are aggressive, pushy, and do not know how to communicate. They took my credit information and never reached back out to me. However, sweet Brittani helped me as much as she could, which was nice, but ultimately, I decided to go somewhere else. More

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Good service as always . Fabian is nice and gentle person. Car is in better condition Fabian is nice and gentle person. Car is in better condition More

by selvakkumarit Verified Customer Verified Customer

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Worst dealership. They lie about their prices and don’t acknowledge after the fact you have been to the dealership. Realistically they want you in the building just to They lie about their prices and don’t acknowledge after the fact you have been to the dealership. Realistically they want you in the building just to waste one’s time More

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Excelente servicio atendido por yanira y todo fue excelente y el manager cesar tbm Brindo excelente servcio excelente y el manager cesar tbm Brindo excelente servcio More

by cesarayala290989 Verified Customer Verified Customer

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I was treated with respect and the were sure to have the deal completely transparent making sure I understood everything deal completely transparent making sure I understood everything More

by sskoka2000 Verified Customer Verified Customer

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Michael Mcleod was fantastic taking care of in dealing to get a fair deal and vey helpful in getting settle in new car get a fair deal and vey helpful in getting settle in new car More

by kengrushka Verified Customer Verified Customer

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Scam fees, dishonest phone salesperson. , car salesperson unknowable about car and forgot second key. Tacky showroom. Scam financial manager. , car salesperson unknowable about car and forgot second key. Tacky showroom. Scam financial manager. More

by Turnercatherine44 Verified Customer Verified Customer

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Greenway Kia has always showed my family great customer service. That’s why we have purchased 5 vehicles from them. Great staff great service. I highly recommend them. service. That’s why we have purchased 5 vehicles from them. Great staff great service. I highly recommend them. More

by rwgazard0 Verified Customer Verified Customer

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Kia is the best. They really go out for their customers.When I purchase and new car back to Kia I will go!!! They really go out for their customers.When I purchase and new car back to Kia I will go!!! More

by tylerfoster632 Verified Customer Verified Customer

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