Alex Sarafraz | Page 2

The service was outstanding. However, when I called for statues of my truck the service receptionist in service would not transfer me to supervisor. The only one who could assist However, when I called for statues of my truck the service receptionist in service would not transfer me to supervisor. The only one who could assist me was the advisor who prepared work order and he was not there that day. I had to drive to dealership speak to supervisor to get status on my truck. Supervisor told me it would be ready within one hour. Why did receptionist not able to get someone to provide the statues for me. For this reason even if work performed on my truck was excellent. I will never return to this dealership nor recommend to others. More

by hlunaca Verified Customer Verified Customer

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After walking out of a horrible high pressure experience at a competitor, I came to Hanlees and experienced the exact opposite! Could not have had a better experience and would highly recommend them to anyb at a competitor, I came to Hanlees and experienced the exact opposite! Could not have had a better experience and would highly recommend them to anybody! More

by greed95608 Verified Customer Verified Customer

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Nora was helpful in responding to my calls and messages, and responding to my questions. and responding to my questions. More

by cunnemesis Verified Customer Verified Customer

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All staff very courteous. Took the time to answer any questions that I had. Thanks. Will be back for future service. Took the time to answer any questions that I had. Thanks. Will be back for future service. More

by curtis6179 Verified Customer Verified Customer

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There was no time wasted - I was in and out in rapid time. Everyone was professional and efficient- greatly appreciated!! time. Everyone was professional and efficient- greatly appreciated!! More

by PCONNERS53 Verified Customer Verified Customer

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Was told had a warranty came back with same issue the warranty was only for a year, so they charged me $225 for a while diagnostic anyways which is so expensive!!!! took to a mechanic he said the previou warranty was only for a year, so they charged me $225 for a while diagnostic anyways which is so expensive!!!! took to a mechanic he said the previous person to work on my turbo charger had placed wrong hoses into connectors, missing 7 bolts that holds down the turbo charger, missing clips I mean KIA wanted $5200 this guy did it for $900!!! And fixed all the messed up stuff Kia did so there’s that, won’t be coming back More

by Jlcastellon Verified Customer Verified Customer

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Absolutely amazing service from top to bottom. This is a perfect example of a dealer doing it right This is a perfect example of a dealer doing it right More

by jstlofn Verified Customer Verified Customer

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Very helpful - very adaptable in working with me. I found Nora to be very personable and easy to work with. I found Nora to be very personable and easy to work with. More

by debdelli Verified Customer Verified Customer

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They were great to work with and very accommodating to my wants and needs. Couldn’t have gone better. wants and needs. Couldn’t have gone better. More

by corbett242 Verified Customer Verified Customer

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Problem never fixed in this dealer Unprofessional, unethical, disorganized After visiting many times, the problem persists unethical, disorganized After visiting many times, the problem persists More

by Hamid Verified Customer Verified Customer

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