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Alex Sullivan
Alex Sullivan at Brown's West Branch Ford, LLC

Alex Sullivan | Page 2

Brown's West Branch Ford, LLC

346 W Main St
West Branch, IA 52358

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4.8
45 Reviews
4.8

45 Reviews

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45 Reviews of Alex Sullivan

July 29, 2026

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Employee Rating

They listen to the customer to make sure they understand what the customer wants or needs. More

by LITTLEBUDDY122963
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Jason Waterman

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Aug 10, 2026

Brown's West Branch Ford, LLC responded

Being heard makes a big difference, especially when you’re bringing a vehicle in for service. We’re glad you felt like your concerns were understood and your Jeep was taken care of with that in mind. Thanks for trusting us with it.

July 27, 2026

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Friendly staff and fast service. I was there a few minutes early and out shortly afterwards More

by rug289
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Waterman

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Aug 10, 2026

Brown's West Branch Ford, LLC responded

We’re glad everything moved quickly and that the visit felt friendly from start to finish. Thanks for stopping in!

July 24, 2026

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They always provide prompt and friendly service. They are a trusted provider to us—and have been for over 20 years. More

by Iccubfans
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Jason Waterman

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Aug 10, 2026

Brown's West Branch Ford, LLC responded

More than 20 years of trust is something we’re proud to have earned! We’re glad the service has stayed prompt, friendly, and dependable through the years. Thank you for continuing to count on us.

July 24, 2026

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They were Very helpful finding the right truck for me and getting it to me quickly More

by Sam
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Recommend Dealer
Yes

Other Employees Tagged: Jason Waterman

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Aug 10, 2026

Brown's West Branch Ford, LLC responded

Sam, getting the right truck matters, but getting it without a drawn-out process matters too. We’re glad we could help narrow things down and get everything moving quickly. Enjoy the new Ford, and thanks for giving us the opportunity to help.

July 23, 2026

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Need to make sure cars start. They should be started weekly or more. It looks Bad for the sale department when it doesn't start when some comes into buy it. But over it was good More

by henryhebl
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Waterman

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Aug 10, 2026

Brown's West Branch Ford, LLC responded

Henry, thanks for pointing that out. We understand how a vehicle not starting can make a poor first impression, even when it’s something as simple as a battery losing charge while sitting. We’re glad the rest of your experience was a good one, and we appreciate you sharing the feedback.

July 22, 2026

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I appreciate the visual and verbal identification of the mechanical problem. Showed me the problem. More

by CHEOY260
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Waterman

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Aug 10, 2026

Brown's West Branch Ford, LLC responded

We’re glad we could show you exactly what was going on and explain it clearly rather than just hand you a diagnosis. Thanks for trusting us with your Ford.

July 18, 2026

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Great location and great staff! Service is completed efficiently and never had a problem with the work done. More

by khayworth
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Waterman

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Aug 10, 2026

Brown's West Branch Ford, LLC responded

Reliable service over time is what keeps people coming back, and we’re glad that’s been your experience with us. It’s great to hear the work has been efficient and consistently done right. Thanks for continuing to trust us with your Ford.

July 18, 2026

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One of the best dealerships in Iowa. Will go the extra mile to earn your business. Always seem to have a quality inventory of New and Used vehicles to choose from. Picked up another vehi More

by melissawehde
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Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Matt, Finance and Administration department

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Aug 10, 2026

Brown's West Branch Ford, LLC responded

Melissa, we’re glad we could make the process convenient and get the right Jeep to West Branch for you. One of the advantages of having multiple Brown’s locations is being able to work together to give customers more options without adding extra hassle. We appreciate your trust and the great review!

July 17, 2026

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Quick and reliable service. Great communication and price! No issues with my recent repairs. 100 % recommend going there. More

by Charlie
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Waterman

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Aug 10, 2026

Brown's West Branch Ford, LLC responded

Charlie, this is the kind of service experience we want to deliver every time: clear communication, fair pricing, and repairs you can feel confident about afterward. Thanks for the strong recommendation and for trusting us with your Jeep.

July 17, 2026

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Quick turnaround as I waited for the oil change to be completed. Will definitely go back. More

by chrisvanscoy
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Waterman

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Aug 10, 2026

Brown's West Branch Ford, LLC responded

We’re glad we could get you taken care of without eating up your day. Thanks for bringing the Ram in, and we’ll see you next time.

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