Alex Terriquez
Alex Terriquez at Hatfield Buick GMC

Alex Terriquez

Service Advisor

Hatfield Buick GMC

301 East Redlands Boulevard
Redlands, CA 92373

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4.6
222 Reviews

Languages Spoken

English English

Spanish Spanish

4.6

222 Reviews

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222 Reviews of Alex Terriquez

October 15, 2025

Dealership Rating
Employee Rating

Dealership is very friendly, neat organized, clean work is done in top-notch fashion, would highly recommend. More

by quab123
Service Price Transparency
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Recommend Dealer
Yes
Oct 17, 2025

Hatfield Buick GMC responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Hatfield Buick GMC and we hope to see you again soon!

October 13, 2025

Dealership Rating
Employee Rating

The customer service department does not put the customers needs first and does not value their time. This location is driven more by profit than the customers needs. More

by karissamcconnell
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
No
Oct 17, 2025

Hatfield Buick GMC responded

Hi, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Taking care of the customer is our top priority and I am sorry you did not feel that was the case.

October 12, 2025

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Employee Rating

Brought in my transmission for a leak that was identified. After 3 days, I was told it’s probably just engine oil from an oil change. Drove the car straight to another GMC dealer who identified th More

by billyladd87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Oct 17, 2025

Hatfield Buick GMC responded

Hi, thank you for taking the time to leave us feedback about your experience with us. Our technician cleaned a great deal of spilled oil off your engine. The amount of oil that was spilled during your oil change at another shop made it difficult to see any leaks. That is why we advised to drive the vehicle a bit more now that the oil was cleaned up and return for us to locate the leak. We apologize if this was not communicated clearly. Please reach out to our Service Director, Henry Adame, at 909-793-3238 should you have any questions. We hope you will give us another chance in the future. Sincerely, Hatfield Buick GMC

October 06, 2025

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Employee Rating

i always get my truck serviced and my warranty work done with no issue's at all , i like the SMALL SHOP vibe's and great quick service, Thank You More

by STEVE.SAMPERIO
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Henry Adame, Adrien Vasquez

Oct 09, 2025

Hatfield Buick GMC responded

We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 04, 2025

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Employee Rating

I went in for an oil change, and the service was very fast. I took my own oil that I have had and wanted to use it up and I was given credit for it. Thank you so much for all the services that I have h More

by DDMONTOYA
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Oct 09, 2025

Hatfield Buick GMC responded

It is great to hear everything was done quickly and to your satisfaction! Thanks again for taking the time to leave us this information about your recent visit. Take care!

October 04, 2025

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Employee Rating

Beyond exceeded my expectations. Took my Tahoe for an oil change thought I’d have to be there for a few hours at least they got it done in less than an hour. Making an appointment More

by Jay
Service Price Transparency
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Recommend Dealer
Yes
Oct 09, 2025

Hatfield Buick GMC responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Hatfield Buick GMC! We sincerely value your business and look forward to your next visit!

October 02, 2025

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Employee Rating

The Best GM maintenance in the Redlands area, by far. The Staff is very knowledgeable, professional and the facility is always clean and tidy. More

by rickgarcia143
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Adrien Vasquez

Oct 09, 2025

Hatfield Buick GMC responded

We appreciate your positive review about your recent experience with us! We sincerely value your business and look forward to your next visit!

October 01, 2025

Dealership Rating
Employee Rating

My experience was amazing! Mickey was communicative the entire process and the whole process was seamless. I would recommend this dealer and Mickey to all my friends and family More

by snies2017
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mickey Heaton, Adrien Vasquez

Oct 05, 2025

Hatfield Buick GMC responded

Hi there, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Hatfield Buick GMC

September 30, 2025

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Employee Rating

Alex in service is very professional,very good customer service, been assisting me with all my recalls always makes it easy and fast More

by badboyzchevy
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Workmanship
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Service Communication
Recommend Dealer
Yes
Oct 05, 2025

Hatfield Buick GMC responded

It is great to hear everything was done quickly and to your satisfaction! We look forward to your next visit! Take care!

September 23, 2025

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Employee Rating

Very good place they know what they’re doing and very helpful and nice employees More

by BENPARRA
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Sep 23, 2025

Hatfield Buick GMC responded

We are glad we could help! We look forward to your next visit! Take care!

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