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Jacob Adame
Jacob Adame at Hatfield Buick GMC

Jacob Adame

Service

Hatfield Buick GMC

301 East Redlands Boulevard
Redlands, CA 92373

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4.7
95 Reviews
4.7

95 Reviews

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95 Reviews of Jacob Adame

July 27, 2026

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Employee Rating

The staff was not friendly or welcoming, unless you were a “regular.” They didn’t direct me to where the lounge was or whether or not I could help myself to drinks. More

by CVANHAVE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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July 25, 2026

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Fantastic bunch of service peop,e. I have been using them for years for my Cadillacs as there is no Cadillac dealership within 25 miles. They have been wonderful! More

by ATTYCRAMER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Henry Adame, Alex Terriquez, Adrien Vasquez

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July 14, 2026

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Employee Rating

Everyone is super friendly and the service is great. Special shout out to Adrien! He always takes care of us. More

by DENISE_FREEMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mickey Heaton, Alex Terriquez, Adrien Vasquez, Adrien Vasquez

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July 05, 2026

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The best service department with a fantastic team. Excellent customer service and attention to needs. More

by carolebeswick1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Henry Adame, Alex Terriquez, Adrien Vasquez, Adrien Vasquez

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June 27, 2026

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Employee Rating

2 weeks to diagnose the problem, 2 more weeks to get the parts. I’m still waiting for my truck. More

by BLONKYJB
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Adrien Vasquez

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Jul 01, 2026

Hatfield Buick GMC responded

Thank you for reaching out and sharing your feedback. We sincerely apologize for the delay you are experiencing with the diagnosis and parts delivery for your truck. We understand how frustrating it is to be without your vehicle, and we apologize for falling short of the efficient care we aim to provide. Please reach out to our service director Henry Adame directly so that we can assist you further. Henry can be reached at 909-793-3238 or henry@hatfieldbuickgmc.com. Thanks.

June 20, 2026

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Employee Rating

Everyone was great and very respectful of my needs. I’m older and have new financial problems. Thank you More

by CDIMESA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Adrien Vasquez, Adrien Vasquez

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Jul 01, 2026

Hatfield Buick GMC responded

Thank you so much for sharing your experience. We completely understand that everyone’s financial situation is different, and our team believes in treating every customer with the utmost honesty, transparency, and respect. We are glad we could support you and find a solution that met your needs. Thank you for choosing us!

June 11, 2026

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Employee Rating

Personable, Knowledgeable, Respectful The waiting room is clean and stocked with coffee and water etc More

by J1959S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Henry Adame, Alex Terriquez, Adrien Vasquez

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Jul 01, 2026

Hatfield Buick GMC responded

Thank you for the wonderful feedback! We are happy to hear that our team was personable, knowledgeable, and respectful during your visit. We always want you to feel comfortable and at home while you wait, so we are glad you enjoyed our clean waiting area and refreshments. Thank you for choosing Hatfield Buick GMC here in Redlands!

June 01, 2026

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Employee Rating

They were very helpful and listened to my needs. I will be sure to go there for any of my future needs. More

by GRAMIREZX4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Henry Adame, Alex Terriquez, Adrien Vasquez, Adrien Vasquez

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Jul 01, 2026

Hatfield Buick GMC responded

Thank you for the wonderful feedback! We are so glad our team was helpful and attentive to your needs. We truly appreciate your business and look forward to welcoming you back for any of your future sales or service needs here in Redlands!

June 01, 2026

Dealership Rating
Employee Rating

Service Department is spotty. Communication is not a strong point. Vehicle waits are sometimes lengthy. Past what is promised. It’s close otherwise I’d try elsewhere More

by ENGCOCAP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Rod Shelffo, Henry Adame, Mickey Heaton, Alex Terriquez, Adrien Vasquez

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Jul 01, 2026

Hatfield Buick GMC responded

Thank you for sharing your feedback with us. We sincerely apologize for the frustration you’ve experienced with our communication and vehicle wait times falling past what was promised. As a family-owned dealership here in Redlands, we take our commitment to transparent and efficient care seriously, and it is clear we missed the mark during your visits. We want to ensure your next experience is seamless and reliable. Since we don't have your specific vehicle details on file from this review, could you please contact our service manager Henry Adame directly at (909) 748-5385? We would appreciate the chance to address your concerns and earn back your complete trust.

May 25, 2026

Dealership Rating
Employee Rating

Honest and trustworthy. Service advisors are top notch. Mickey Heaton .makes buying a vehicle very easy and stress free. More

by SCRATCHY862
Recommend Dealer
Yes

Other Employees Tagged: Alex Terriquez, Adrien Vasquez , Mickie Heaton

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May 29, 2026

Hatfield Buick GMC responded

Hi, we are so happy to read such a great review about Hatfield Buick GMC! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

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