Alex Vecerkovic | Page 14

NOT HAPPY The plan was The Works Check-up and to look at rear window defrost to find out why it wasn't working. My appointment was at 9:45 am. Alek was my ser The plan was The Works Check-up and to look at rear window defrost to find out why it wasn't working. My appointment was at 9:45 am. Alek was my service advisor. After he explained that I had a 100.00 deductible to check out the rear window defrost I decided it wasn't worth the trouble. The truck only has 32K miles on it. I told Alex not to address the rear window issue and complete the Works Check-up. I leave the facility and come back at 11:30a.m.. I spoke with Alex and he said they just pulled it in for servicing. I received my invoice at 1:10 pm. If I have an appointment at 9:45 I expect my vehicle to be pulled in the shop shortly after. My time is very valuable to me and I am extremely upset with the lack of urgency your team place on a normal oil change. However, I will say this, I have always taken this vehicle that I bought from you to your quicklane service and I have also received CAi from your shop. I didn't have any issue then. Also, The battery tested fine on my report. The time prior to this visit a service advisor recommended a new 202.00 battery. The explanation for the difference was it was a different battery tester. I almost bought a battery because it was recommended, but this visit said it was fine. Shame on your people for trying to get 200.00 from me when I didn't need a new battery. More

by osu1jld Verified Customer Verified Customer

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Warranty Item Problem with constant moisture inside tail lamp assembly. The service department resolved this issue quickly. I look forward to having all my routine Problem with constant moisture inside tail lamp assembly. The service department resolved this issue quickly. I look forward to having all my routine vehicle maintenance being performed here. Bozard Ford is outstanding. Thank you Alex. More

by DEG1957 Verified Customer Verified Customer

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Marcia and Alex Marcia was great as usual. Alex was very helpful too. Christal is another service member that's always ready to help. Both my husband and I appreciate Marcia was great as usual. Alex was very helpful too. Christal is another service member that's always ready to help. Both my husband and I appreciate their efforts. More

by skyfossil Verified Customer Verified Customer

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Bozard is the Best! We have purchased our Ford vehicles in the Jacksonville area for many years and with various dealers. Bozard is by far the best! They have the best We have purchased our Ford vehicles in the Jacksonville area for many years and with various dealers. Bozard is by far the best! They have the best selection of vehicles, and their salespeople are extremely knowledgeable and you can't beat the service. We are so happy with Bozard and will continue to purchase our future vehicles at Bozard. More

by lorie Verified Customer Verified Customer

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Happy Customer I purchased my Explorer from Bozard Ford at the end of 2015,I have only had several small problems and they satisfied them with a smile.I have recomme I purchased my Explorer from Bozard Ford at the end of 2015,I have only had several small problems and they satisfied them with a smile.I have recommended them to my friends and to my customers as well.I am very pleased. More

by agapehigh Verified Customer Verified Customer

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Best Ford dealership in Jacksonville, FL if you are planning on buying a Ford or Lincoln, you need to come to Bozard Ford. If you have a Ford or Lincoln that needs service, you need to bring if you are planning on buying a Ford or Lincoln, you need to come to Bozard Ford. If you have a Ford or Lincoln that needs service, you need to bring your car to Bozard Service. The service advisors all give their undivided attention to your immediate concerns. I have worked with Alex and Marcia and both of these service advisors provide the best customer service I have ever seen. Greg Brown, the Service Manager at Bozard, treats your car like it is his own car. He goes out of his way to make sure the customers are satisfied beyond their expectations. Greg is caring and takes interest in all customer's concerns. I have worked with many service departments over the past 40 years and Bozard is by far, THE BEST!!!! This dealership blows the others out of the water!!!! More

by kgould49 Verified Customer Verified Customer

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Great Service We bought our 2015 Lincoln MKC here and have had great service since our sale. Recently had a navigation problem that we made an appt with Alex our se We bought our 2015 Lincoln MKC here and have had great service since our sale. Recently had a navigation problem that we made an appt with Alex our service advisor. He arranged for a rental car and dropped car off at the designated time. Rental car was waiting for us. When the care was repaired under warranty, we received prompt notification and returned our rental car and picked up our MKC. So glad we purchased at Bozard which is 5 minutes away as it has been and will be a great experience for us. Mike Ruda More

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True meaning of customer service After having my concerns blown off by 2 other Ford dealerships in Jacksonville I drove all the way to St. Augustine in the hopes Bozard could help. An After having my concerns blown off by 2 other Ford dealerships in Jacksonville I drove all the way to St. Augustine in the hopes Bozard could help. And boy did they! Bozard and Alex actually listened to my concerns, got me right in for service, and helped me with a rental car. They got my Escape fixed in no time and even let know me know when all my routine maintenance services were coming do. I will happily make the drive again and again to Bozard Ford in St. Augustine for everything I need from now on. More

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Great and fast service! Was received promptly and courteously. Vehicle finished before promised time and washed. Rep was very professional. Clean atmosphere and friendly p Was received promptly and courteously. Vehicle finished before promised time and washed. Rep was very professional. Clean atmosphere and friendly people. Would definitely recommend to friends. More

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Great Service, thank you! I purchased a preowned vehicle from Bozard a few months back and I love it. I have had a few little issues pop up and let the preowned manager Tom kn I purchased a preowned vehicle from Bozard a few months back and I love it. I have had a few little issues pop up and let the preowned manager Tom know. He asked that I come by and have the vehicle looked at. 48 hours later and all was taken care of at no cost and no hasell! They took care of everything as promised and the vehicle was ready before I was told it would be even during the week of Thanksgiving. Thanks again for years of great service at the sale and after. More

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