Alex Vecerkovic | Page 5

Good Communication Took my truck in for service and to do two recalls... While they were there they also found two things covered under extended warranty (with a deduct Took my truck in for service and to do two recalls... While they were there they also found two things covered under extended warranty (with a deductible)--glad they got them completed before a trip next month. Overall have been very pleased with service (although not so much with sales). More

by RocketST Verified Customer Verified Customer

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Service issues-updated Took my 08 Escape in for a misfire with no check engine light. Quicklane was unable to diagnose, they sent car to service department said it may take Took my 08 Escape in for a misfire with no check engine light. Quicklane was unable to diagnose, they sent car to service department said it may take a few days for them to get to it & offered me a rental. Before leaving I asked multiple times if there was going to be a charge for the rental and was told no it was taken care of. When I came back to pick car up later that day I was told problem was spark plugs and got a quote of $845. Since I could not afford another day off work I asked the tech numerous times if the only problem was the plugs & he assured of plugs changed car would be good. I changed plugs & problem temporarily fixed. Over next 2 weeks problem gradually came back & worsened. Brought car back to Quicklane for oil change & told them misfire problem not resolved I was told to call service. Called service was told had to pay another diagnostics fee, service advisor finally agreed to do diagnostic for free. I tried to set appt for diagnostic on a Saturday & was told they have no crews on Saturdays, even though I just got a flyer from them saying hours are Mon-Fri 7-6 and Sat 8-4. So I have to wait 3 weeks for a week day off work to bring the car in(if it makes it). I have paid $179 for diagnostic test that was incorrect and a rental car that I was told I would not be charged for. Bozard was very quick to take my $ but not so quick to help resolve the issue. Update- received a call from Octavia @ Bozard she did everything to make this right. Offered to pick up my car and give me a rental while they diagnosed issues, also refunded all my $. She was absolutely a pleasure to deal with. More

by Berry05 Verified Customer Verified Customer

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End of Waranty Service Brought my truck in for some issues prior to my warranty running out, some of which were discovered in the Quick Lane. All issues were corrected inclu Brought my truck in for some issues prior to my warranty running out, some of which were discovered in the Quick Lane. All issues were corrected including some discovered by the service crew. I greatly appreciate them going the extra mile. More

by JON ANDREASEN Verified Customer Verified Customer

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Great follow up after a hiccup I ran service organizations around the world in the oil sector - by definition, service teams mean that problems WILL occur and how the service team h I ran service organizations around the world in the oil sector - by definition, service teams mean that problems WILL occur and how the service team handles the problems defines whether the organization is committed to client satisfaction or not....Jeff Sparks and the Bozard Ford team did a great follow up after a hiccup - way to go! More

by bruce_shapiro_7617 Verified Customer Verified Customer

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Service 2018 transmission has had a little issue. Fixed !! Alex always delivers the best experience. If he says he can do something. He will exceed the 2018 transmission has had a little issue. Fixed !! Alex always delivers the best experience. If he says he can do something. He will exceed the expectations. Put me in a loaner immediately. More

by JWALDMAN996 Verified Customer Verified Customer

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Great with a twist All went very well with the service advisors but when I got the truck back the door lock and unlock buttons did not work so I had to bring the truck b All went very well with the service advisors but when I got the truck back the door lock and unlock buttons did not work so I had to bring the truck back on Friday August 24, 2018. Again the service advisor Alex took the truck right back to the maintenance area and within 20 minutes I was on my way. Only one problem now the outside door handle lock does not work and now the truck horn sounds when I leave the truck and the truck is turned off. FYI Jay More

by jgass1 Verified Customer Verified Customer

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Efficient Everyone is friendly and efficient. When you arrive they are ready and goes that extra mile. The service surpasses other auto services i have used in Everyone is friendly and efficient. When you arrive they are ready and goes that extra mile. The service surpasses other auto services i have used in years More

by Nettie112 Verified Customer Verified Customer

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Great Service Great People They took care of a very tough front end problem on my F-350. They worked with me to provide a better time to drop off the truck. They let me know whe They took care of a very tough front end problem on my F-350. They worked with me to provide a better time to drop off the truck. They let me know when it was ready and had it washed when I came to pick it up. It's the people that make this place so much better than anyone else around. They work hard, they listen, they care and they find a way to get you taken care of. More

by Herowe Verified Customer Verified Customer

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It was solid. I was kept inform as to the status of repair 2nd go round trying to get A/C repaired in our 2016 Mustang. Hopefully with replacing the compressor this time, it’ll take care of the problem of no c 2nd go round trying to get A/C repaired in our 2016 Mustang. Hopefully with replacing the compressor this time, it’ll take care of the problem of no cold air More

by kmconvery Verified Customer Verified Customer

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On time on target Bozard’s Service department was on time and on target, completing an onboard computer recalibration during a scheduled appointment. Work completed to Bozard’s Service department was on time and on target, completing an onboard computer recalibration during a scheduled appointment. Work completed to my satisfaction at stated cost. More

by spydur58 Verified Customer Verified Customer

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