Alex Vecerkovic | Page 6

"The Works" Services I made an appointment for this service and much to my surprise I was able to get an appointment in 2 days. Work was completed in a timely manner and I I made an appointment for this service and much to my surprise I was able to get an appointment in 2 days. Work was completed in a timely manner and I was happy with the service, price and Alex V. my rep. Thank You Bozard Service. More

by BILLYMACVT Verified Customer Verified Customer

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Tune Up for 2007 Ford Edge My car was in service for a tune-up. I know the process is lengthy, because of the labor involved removing the top part of the intake of the engine. My car was in service for a tune-up. I know the process is lengthy, because of the labor involved removing the top part of the intake of the engine. Part of the process when this is done, you have gaskets (6) in this case that are taken out to get to the spark plugs. I was VERY SURPRISED when I was informed that the gaskets were NOT replaced but "Reused??"...$324.00 later, all I got was 6 spark plugs??. When I asked about the inspection of obvious things, coils, fuel filter, throttle body (to be cleaned), etc., those services were extra, and no real answer from the Tech on why the gaskets were not done, nor why these other things were not inspected, checked or a conversation about replacing them. My service adviser was great, but I'm not happy with the tech/mechanic that made the decision about a $12 gasket set not to replace them after 100K+ miles after loosening them up from the internal part of the engine. The function and cleaning of the throttle body should be part of the service, its right there and all of the dust/dirt cars intake over the years that should be lubed and cleaned. More

by Shawn M Dugan Verified Customer Verified Customer

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Customer obsessed! Each of my contacts at Bozard goes the extra mile to ensure top levels of communication and quality. Cheers to this outstanding establishment on cont Each of my contacts at Bozard goes the extra mile to ensure top levels of communication and quality. Cheers to this outstanding establishment on continuing to excel year after year! More

by CTYANKEE1977 Verified Customer Verified Customer

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Recall Experience I have to say, every experience we have with Bozard is just outstanding. We had a recall on our 2014 Ford Fusion. When setting up the appointment, we I have to say, every experience we have with Bozard is just outstanding. We had a recall on our 2014 Ford Fusion. When setting up the appointment, we were told it could take up to 4 hours. Our service rep had it done in 30 minutes including the replacement of our windshield wipers. The car was cleaned and the service was prompt. I'm so happy we purchased our vehicle at this dealership. Thank you. More

by wilder143 Verified Customer Verified Customer

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BEST SERVICE EVER!!! I had to bring my car in for a recall issue, but it turned in to an emergency...my rear door would not stay shut. They go me in immediately, were abl I had to bring my car in for a recall issue, but it turned in to an emergency...my rear door would not stay shut. They go me in immediately, were able to secure a loaner car and had the issue resolved VERY promptly for me. EVERY person I dealt with was beyond friendly and helpful. More

by MICHLOWE3 Verified Customer Verified Customer

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Awesome Service Always a good experience at Bozard whether it for sales or service. We have purchased 5 vehicles from Bozard and referred friends and family. Thanks Always a good experience at Bozard whether it for sales or service. We have purchased 5 vehicles from Bozard and referred friends and family. Thanks More

by mcwest03 Verified Customer Verified Customer

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Great service I drive 2 hours to come see Alex and Colby in service. They do a great job and always keep me updated 247. Recommend them to anyone I drive 2 hours to come see Alex and Colby in service. They do a great job and always keep me updated 247. Recommend them to anyone More

by FERO2323 Verified Customer Verified Customer

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First class They were expecting me in the service department when I showed. They kept me in the loop with the stage of my truck at all times. Even got my rental t They were expecting me in the service department when I showed. They kept me in the loop with the stage of my truck at all times. Even got my rental truck squared away for me. Will not take my ford anywhere else. More

by boarswine Verified Customer Verified Customer

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Dropped off vehicle, text communication, great! Smooth process. Dropped off vehicle. Was texted vehicle info and when it was completed. Picked up vehicle and was on my way. No hassle, great! Smooth process. Dropped off vehicle. Was texted vehicle info and when it was completed. Picked up vehicle and was on my way. No hassle, great! More

by Camp Verified Customer Verified Customer

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Ford Focus RS Head Gasket Recall I had an awesome experience with the service team from start to finish. The recall for my head gasket was completed in a timely manner with no issues. I had an awesome experience with the service team from start to finish. The recall for my head gasket was completed in a timely manner with no issues. Also I highly recommend Alex when dealing with performance cars, as he kept me updated throughout the whole process and is very knowledgeable to answer your questions. Thanks Bozard Ford! More

by JustinRS Verified Customer Verified Customer

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