Alex Wilkosz

if i could rate less i would. my wife went to get a simple oil change for her 2022 explorer, usually walks out the door paying about $60 plus taxes for it. Well, she was approache my wife went to get a simple oil change for her 2022 explorer, usually walks out the door paying about $60 plus taxes for it. Well, she was approached by Alex W. in service and not given transparent pricing information, and because she was quoted a $60 change in price, she accepted. Making the bill $120 not including taxes. Well, he did NOT in fact advise her of the extra labor that was apparently as much as the oil change. She called, twice, to leave a message with another advisor for the service manager, and again emailed. Still has heard nothing. This was over a WEEK ago. I will NEVER have her go back for service there, after coming home confused with a $200 bill. Ridiculous. NO clear communication of work being done, and even LESS of an attempt to make it right. I have worked at dealerships for 15 years and know this is not how they are run, if they are trying to make customers happy. More

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The staff is friendly and always generous about handling things in a timely manner, thanks for all that you do! things in a timely manner, thanks for all that you do! More

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Best Ford dealership I have ever been to. Highly recommend. Customer service is out of this world . Highly recommend. Customer service is out of this world . More

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Garrett Walker, Alex Wilkosz and Mike Castro were wonderful to work with. They were knowledgeable and helpful in assisting us with choosing the right vehicle for our needs. They were patient with s wonderful to work with. They were knowledgeable and helpful in assisting us with choosing the right vehicle for our needs. They were patient with showing us several vehicles and allowing us to look at and sit inside of the multiple cars that we requested. We would highly recommend Tirapelli Ford to family and friends. Overall great experience. More

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Always courteous they do what they say no surprises. No pressure to pay for things you don't need. Work done in a sufficient manner No pressure to pay for things you don't need. Work done in a sufficient manner More

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It was the WORST experience. I outright told them I am a recent widow so please don’t take advantage. They did. First they did a diagnostic for $199 and said nothing is wrong. I I outright told them I am a recent widow so please don’t take advantage. They did. First they did a diagnostic for $199 and said nothing is wrong. I threaten to sue them if I got into an accident cause the car is veering to the left all on it’s own. They said they don’t find that to be a problem, perhaps I’m going into the lane and it’s correcting me. They were driving it to pick me up and called and said you’re right it’s veering, we’re taking it back to the shop. Quoted me $2000 to replace a rim and a valve, when I said I’ll think about it they called back and said $979. More

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It was very easy to schedule the appointment. Everyone was very friendly and polite. Great service! Everyone was very friendly and polite. Great service! More

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Overall satisfied , prompt service , vehicle was done in a timely manor . Very pleased with the service . a timely manor . Very pleased with the service . More

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Work was done in a timely matter, and done as promised. A little pricey but what isn’t today. Ron Tirapelli has done all the work on my vehicle for 10 years, and I am happy with the results! Thanks A little pricey but what isn’t today. Ron Tirapelli has done all the work on my vehicle for 10 years, and I am happy with the results! Thanks More

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I get great service all the time in and out any questions. They let me know if I have a problem and when I can fix The job is done correctly and the service department is excellent questions. They let me know if I have a problem and when I can fix The job is done correctly and the service department is excellent More

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